Fix Fitbits Reviews 115

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Excellent repair of my Fitbit Sense 2 screen. Looks like new. Only criticism would be length of time to send and receive with Royal Mail 48hr tracking. More like 72 hrs. Another option would be good.... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible service twice now. Both times over the last 3 years have I used this company when the touch screen of my Fitbit stopped working, and twice now only some months after the repair doe... See more

Company replied

Rated 5 out of 5 stars

Delighted that Fix Fitbits exists, rather than have to throw broken items away. My Fitbit Sense 2 suffered a smashed screen when it was dropped on a tile floor and Fix Fitbit expertly fitted a replac... See more

Rated 5 out of 5 stars

I checked the reviews before sending off my FitBit for you never can tell about a company's service. The numerous 5 star ratings were absolutely right, I sent my FitBit on Tuesday and received it bac... See more

Company details

  1. Electronics repair shop
  2. Electronics store

Written by the company

Don't want to spend big for a brand new tracker or smartwatch? Pay a fraction of the price for a repair! You don't need to fork out for a new tracker or smartwatch when you can have your broken existing Fitbit serviced by us for a lesser cost. We at FixFitbits are here to help you to get back into your wellness routine as quick as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service. Needed a new screen for my Sense watch. Posted it on a Monday, got confirmation it could be repaired the next day. Screen replaced and took delivery on the Friday the same week. Looks like new.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Screen replacement

Excellent service. Easy application to explain your fault in order to receive a quote.
Excellent communication and easy payment method.
Fixed and returned in less than a week.
Watch like new at a fraction of the price.
Highly recommend.

16 July 2025
Unprompted review
Rated 4 out of 5 stars

Amazing job for my FITBIT Versa 3

The communication was efficient, the repair was quick, the screen looks brand new. I was really please with the work done on my Fitbit Versa3.
It's just a pity that we can't get the watch to be send to Europe only in UK that's why I put 4 stars.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great communication, instant response to enquiry about screen replacement. Great instructions on posting, once payment went through, my Fitbit was fixed and sent back. Really would recommend this company.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Really attentive and great customer service

Really attentive and great customer service. Unfortunately my watch wasn't fixable but they kept me updated, answered any questions and replied to my emails really quickly - and offered me a full refund when it transpired it couldn't be fixed. Definitely would recommend!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service. Sent my fitbit off for a replacement screen and on receipt by Fix Fitbits, got an acknowledgement and cost of repair information. Then fitbit repaired and posted back to me. Took exactly a week and everything worked wonderfully well. Thank You.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Fitbit screen replaced and back with me within a week. Great communication throughout. Thank you. Will definitely recommend you.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Broke screen on Fitbit Versa 4

Broke screen on Fitbit and thought that was it. Found this company and sent it to them. Excellent communications and couldn't be more helpful. Repaired watch sent out and back with me very soon. Can't thank them enough. Highly recommend.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic service

A fantastic service from start to finish. Louis replied to my emails immediately and kept me updated on the repair. My Fitbit Versa 3 is like new and I cannot thank him enough. I would definitely recommend this company.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, reasonable price.

Excellent service. I was told by a local repair shop that my watch was not worth fixing. A quick Google service lead to Fix Fitbits. An extremely quick, professional service at a very reasonable price. My watch was back with me within a few days, responsibly and safely packaged.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb experience

Superb experience with Lewis repairing my Fitbit Versa 2. I hadn't know about their service previously but found them online and checked their reviews. Very quick and efficient service and at a great price too. The whole thing took a week. Highly recommend.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Fixfitbits are fantastic

The service from Fixfitbits has been fantastic from start to finish! Responded to my enquiry and emails straight away, sent my watch on Monday and received it back Friday like new. Would absolutely recommend. Thank you Fixfitbits!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

A hassle free process

After Googling various options I ordered a new strap on line, from the selection available. It was reasonably priced and arrived within a few days-so a hassle free process and I would use them again.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I couldn't find good service in Ireland, so decided to send my Fitbit and the service was great. There was good email contact from the beginnin and throughout all service, easy to pay, I was informed about everything, offered protector for the watch, shipping options etc. I’m really pleased with the work done, my watch was badly damaged but it's like new now! I would happily recommend this 5star service!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

An excellent experience

I was really nervous about sending my Fitbit off, but actually it was a really good service. There was good contact from the moment I enquired for my quote, it was easy to send off, easy to pay, I was informed it had arrived and when it was on its way back. I’m really pleased with the work done - the screen had fallen off my Fitbit and I wouldn’t even know there had been a problem now! I’m really pleased with the work done and would happily recommend them to others.

5 August 2024
Unprompted review

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