Fixi 

I booked pick up and delivery service as my bike tire exploded on spot on Gamla Stan. I paid, booked timing and waited on the sun for two hours for nothing. Not a phone call, not even a reply to messages I was sending via the booking system. Extremely bad experience.

My money was returned the same day as I requested via customer service email, and their excuse is that business model is changing and this caused my misery. No one though, explained why they never replied or called that the service is not possible. Let alone an apology. What a joke!!!

I booked once before and the booking was cancelled with no warning or explanation.

I’ve then tried another time for today and nobody came at the agreed time and there has been no communication.

The phone number on their website doesn’t work, and the emails talk about a chat function but there is no such function.

Nothing wrong with to company who fixed the bike, they did a great job.
However, Fixi did not deliver on their promise. At first the pickup was booked 10-12, at 10.30 I got a call that my bike won’t be picked up. I sent an email about this, the email was never replied to. Later the same day it got picked up at around 20.
A few days later the bike-shop called and wondered where the keys were The driver from Fixi should have informed me that they always should be sent with the bike, witch he didn’t do. I had to fix so the shop got the keys.
Due to the lack of information from the driver about the keys the repair was delayed.
I eventually got a text giving me options when the bike would be delivered. I choose 16-18 and sent a mail that I wouldn’t be home until 17.30, so they can deliver after that.
At 12 the same day of delivery Fixi called and told me that the bike won’t be delivered as promised. I was offered a delivery the next day, before 14. Of course that’s not possible because I’m at work during the day.
Since it’s now been 14 says since the pickup and I need my bike I choose to get the bike myself.
I asked for the fee to be refunded witch he agreed to after a while.

So, if you can wait 2 weeks for your bike and are ok with both pickup and delivery being cancelled and delayd, go for Fixi. If not I would find another option.

Fantastic bike, works as expected. Found a thing that needed fixing after drop-off but Fixi literally fixed it the following days.

Great service!

Smooth and timely service. Helpful and friendly staff.

It worked pretty well. Thank you.

Great website, easy to use. Great updates on my phone so i could follow up whats happening. Everything went smooth!

Great service and communication through the whole process. Thumbs up from me!

Simple interface,
Instant updates.

Only improvement is the missing feature to rebook a time for drop off.

Excellent service from start to finish! Easy and quick booking where you also can choose your place of service. Super friendly and helpful pick-up and drop-off driver. The bicycle workshop also called to ensure what needed to be done, what would be extra and what may not be feasible (due to an old bicycle where spare parts are no longer made). I will definitely use this service again!

Bought a rescue bike and it’s amazing! A real retro racer which works perfectly! Wow! Thank you Fixi!

Job done. I had requests and all of them met, maybe bit expensive.

Excellent. 👏👏👏

I let the bike for a review, and i received the messages one after the other, we have your bike, we are working on it, it is done, all in less than 30 minutes. So it seems there was a visual inspection, maybe a ride, and done. I was expecting some oiling, and minor adjusts in the brakes. Since the dust was all there it seemed untouched...bike was ok before and after!

Great thanks! Quick deluvery, great bike, nice procent and alltogether a great service

The costs for repairs ended up very expensive and they changed the delivery date last minute.

Great service and reception. Very friendly and welcoming staff.

Very good service and the tracking with the web and the ID was very convenient to follow up status and confirm the new cost of reparations.