FixmyPension Reviews 4

This company set up my pension incorrectly and then refused to answer my calls. I had to phone twice a day for two weeks, only to be told the lines were busy or they were in a meeting - none of which was true. I also emailed repeatedly and failed to get an answer. Eventually I was phoned and the problem was sorted out but the upset caused was considerable.

I was in touch with them March 2024 and they got back to me very quickly. I provided all my information and then never heard back from them. Any time you try to contact them it's an answering service where you're just told nobody is available. When I got upset on the phone once and said this was highly unprofessional, got a call back saying the person will be in touch shortly with feedback on my personal information I was provided. Then I never heard from them again, even when I called to complain. I don't know if something has happened, and hope they are okay as I think it might just be one person running the business, but I wish there would be some kind of contact to let me know what has happened and what happened to all that personal information I shared.

I have been waiting since november 15th (18 days) since calling the office to get a reply of any kind.I have called both the office and Andrew repeatedly and sent emails to both.My instructions by email to move my accounts out of cash to stocks have been ignored.
I need to set up a scheme to access
I am a customer of since March 2016.
No reply as yet.

Andrew offered me excellent advice on the transfer of my existing pension.

He explained my options in a clear and easy to understand way and the transfer was completed very quickly.

My funds are now held in a cost effective pension with very good fund options and I'm very happy with how they are performing.

Overall I was very impressed with how easy the process was and the advice I received was first class.