Reply from Flakon
Hi Eduard,
Thanks a lot for your review !
We hope to see you again !
Have a nice day,
Darius from Flakon
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Company details
Written by the company
Flakon démocratise l’apprentissage du vin à travers des expériences ludiques et divertissantes qui remettent le vigneron au centre de la dégustation. La particularité de cette expérience c'est de boire le vin issu des meilleures domaines servis dans des flacons qui contiennent chacun l'équivalent d'un verre de vin.
Contact info
229 rue Saint-Honoré, 75001, Paris, France
- 07 80 96 96 85
- hello@flakon.fr
- flakon.fr
4.3
Excellent
384 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Flakon are liars, no refunds, 50% + in Tariffs/Charges
Flakon are a Nightmare, still No Refund of £180 as at 19/1/26 despite Darius making a promise! Worse, UPS are Pursuing us for an additional £95.62 in Tariffs/charges, we knew nothing about at the point of sale, because FLAKON Refuses to take back their package, they are Frauds, Liars, DO NOT BUY FROM Flakon. UK Buyers be very aware of this scam organisation and their Illegal practices, do not trust them, expect 50% + Tariffs/charges & Hassle/Stress. DO NOT TOUCH Flakon
19 January 2026
Unprompted review
Reply from Flakon
Hello,
We are very sorry for the time it took to process your delivery.
We have refunded your payment after encountering some issues in doing so.
We strive to provide the best possible solutions to our customers, and we are sorry that your experience was not satisfactory.
Flakon advent calendar
Flakon advent calendar - I've had such a beautiful selection of high quality wines. The the main reason I'm so impressed is that so many are organic. Organic viticulture is very important to me, thank you so much.
16 December 2025
Unprompted review
Reply from Flakon
Hello Kyle,
We're delighted to hear that! We'll take your feedback into account to offer the most natural selection possible.
Have a great holiday season,
Darius from Flakon
Bad experience
Like other - ordered Advent Calendar in November 2024, it was shipped only on 11th.December, spent a week in transit (France to the UK... a week!!! after I paid 30 GBP / 40 EUR for a delivery!), never got anywhere far and now it is returning back !?
I hope I will get my money back, but I don't expect to see any promised delivery guarantee payments on top of that.
How can you sell Advent Calendar if it's not even ready for Advent !? is it that complex rocket science to produce it a month or two in advance and store it and ship it before December !?
19 December 2024
Unprompted review
Reply from Flakon
We sincerely apologize for the delays and the frustration you've encountered with your order. We understand your disappointment, especially given the importance of receiving the Advent Calendar on time.
Unfortunately, we do not have direct access to your order details, but we imagine that the refund has already been processed, as we aim to handle such issues as quickly as possible.
We also want to acknowledge that we've encountered technical issues with our shipments to the UK, which have caused delays in transit. We deeply regret this inconvenience and sincerely apologize for the disruption it has caused.
Please don't hesitate to contact us directly at hello@flakon.com if you have any further questions or concerns.
We are committed to improving our service and sincerely thank you for your patience and understanding.
Kind regards,
Julien de Flakon
Poor client services and not respect about shipping delivery
Ordered the advent calendar on the 21st November with an expecting delivery between the 27th November and 5th December.
As we were already in December, I got an email precising the delivery for the 7th December.
After this radio silence. We are the 9th, I have no replied from the client services and I do not understand how a company can sell advent calendar if the product itself is not ready.
Asking for a refund, no reply so far.
Avoid at any cost.
9 December 2024
Unprompted review
Excellente communication de la part de…
Excellente communication de la part de Flakon et informations en lien avec la pré-commande.
1 December 2024
Unprompted review
Very disappointed
I pre-ordered a very expensive wine advent calendar for my partner in September! Still not here, estimated delivery - 2 December, two days too late, upsetting, and unnecessary stress. There better be no broken vials upon arrival.
28 November 2024
Unprompted review
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