Exceptional service from Flame Crafters. Dan the owner of the company (family business!) was professional, reliable, and clearly very knowledgeable. Originally, the idea of putting in the fireplace... See more
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Great customer service, quick responses and support. Lovely marble fireplace. Looks absolutely beautiful in our home. Thanks again for everything!!
Very slow delivery
Company replied
Easy and fulfilling online purchasing experience with very good support when arranging delivery. Delivery in good time and handled sensitively to the door. Electric Stove is exactly what we'd hoped i... See more
Company replied
Company details
Written by the company
Here at Flame Crafters, our goal is not to just provide you with great flame appliances at great prices, but to deliver outstanding customer service and satisfaction. The journey starts with an order, but the end... we aim to be here for you time and time again!
Contact info
86-90, Paul Street, EC2A 4NE, London, United Kingdom
- 020806423612
- Hello@Flamecrafters.co.uk
- flamecrafters.co.uk
4.4
Excellent
37 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Exceptional service from Flame…
Exceptional service from Flame Crafters. Dan the owner of the company (family business!) was professional, reliable, and clearly very knowledgeable. Originally, the idea of putting in the fireplace wasn't straightforward and I was confused at times but he kept reassuring me and guide me throughout giving me multiple choice options. ACR SEREN 130 is a fantastic fireplace recommendation with real LCD not LED screen giving a real effect fireplace and there is extra bonus of crackling sound. The performance of the fireplace is simply remarkable. I adore and love how I was able to adjust how it looked inside. Dan communicated clearly throughout and took the time to explain everything, which gave me real confidence in the above product . Highly recommended!!!
1 April 2026
Unprompted review
Great customer service
Great customer service, quick responses and support. Lovely marble fireplace. Looks absolutely beautiful in our home. Thanks again for everything!!
23 March 2026
Unprompted review
Fantastic
Fantastic service from Daniel Legg, my fireplace looks amazing, will definitely recommend this company
29 March 2026
Very slow delivery
4 February 2026
Reply from Flame Crafters
Sorry you felt yourr e-Nrg Fuel order was slow. We do advise 5-10 working days, and your delivery was within this window.
We are working to get fuel shipments out sooner, so we do hope to see you again.
Many thanks, The FlameCrafters Team
My order has never arrived
My order has never arrived. Was told it was despatched on 6th January!!!!
7 January 2026
Reply from Flame Crafters
Hi Gerald,
Thank you for your review, and we’re sorry for the frustration caused by the delay to your delivery.
Your e-Nrg fuel order was placed on 6th January, and the expected delivery timeframe as outlined on the product page is 5–10 working days. Unfortunately, due to a delay at our supplier’s dispatch stage, your order missed the Friday deadline and is now scheduled to arrive tomorrow.
We’ve sent your tracking details privately so you can follow the delivery, and we sincerely apologise that this was not as prompt as it should have been.
We appreciate your patience and hope the delivery arrives safely tomorrow. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
The Flame Crafters Team
Super fast delivery
Super fast delivery, the delivery guys where absolutely amazing. The fire and surround is beautiful it looks fabulous in my living room thank you.
28 November 2025
Reply from Flame Crafters
Thank you so much, Georgina! We’re delighted to hear your delivery arrived so quickly and that the delivery team provided such great service. It’s wonderful to know the fire and surround look fabulous in your living room.
If you’re happy to share a photo of your finished setup, we’d really love to see it. Thanks again for choosing Flamecrafters!
Flame Crafters 5*
Ordering fire suite was simple
Delivery date quoted was the day it was delivered. It was a marble suite which was packed securely in a wooden crate. The quality of the unit was excellent and easy to install and definitely takes two people.
The finished article is a beautiful addition to my home.
I would totally recommend Flame Crafters for a 5* rating.
4 November 2025
Reply from Flame Crafters
Thank you so much, Gerald — and thank you again for your order! We’re delighted to hear that everything from ordering to delivery went smoothly, and that your marble suite arrived safely and securely. It’s great to know the installation went well and that the finished result has made such a beautiful addition to your home.
If you’re happy to share a photo of it in place, we’d truly love to see it. Thank you for the wonderful recommendation and the 5-star rating — it means a lot to all of us at Flamecrafters!
Reply from Flame Crafters
Thank you, Michael! We really appreciate your review, and we’re glad to hear you were happy with both the service and delivery.
If you’re ever happy to share a photo of your new stove or setup, we’d love to see it. Thanks again for choosing Flamecrafters!
Reply from Flame Crafters
Thank you so much, Sarah! We really appreciate you taking the time to leave a review, and we’re delighted to hear our customer service hit the mark for you.
If you’d like to share a photo of your setup once everything’s in place, we’d love to see it. Thanks again for choosing Flamecrafters!
Highly recommended
Quick delivery of a high quality stove at a good price. Gave me helpful advice too.
Can’t recommend flamecrafters enough!
3 November 2025
Unprompted review
Reply from Flame Crafters
Thank you so much, Jo, for the lovely review! We’re really pleased to hear your stove arrived quickly and that our advice was helpful along the way. It means a lot to know you’d highly recommend us.
If you’re happy to share a photo of your new stove in place, we’d love to see it! Thanks again for choosing Flamecrafters.
Flametek Milan Electric Stove by OER
Easy and fulfilling online purchasing experience with very good support when arranging delivery. Delivery in good time and handled sensitively to the door. Electric Stove is exactly what we'd hoped it would be and is an excellent addition to our fireplace. I'm sure it will be something we will enjoy for years. 5-stars all round and big thank you to Flamecrafters.
11 November 2025
Reply from Flame Crafters
Thank you so much for this wonderful 5-star review! We’re delighted to hear the whole process — from ordering to delivery — felt smooth and well supported. It’s great to know your Flametek Milan stove is exactly what you’d hoped for and already feels like the perfect addition to your fireplace.
We’d absolutely love to see how it looks in its new spot, so feel free to share a photo if you’re happy to. Wishing you many cosy years of enjoyment, and thank you again for choosing Flamecrafters!
Very good communication and delivery…
Very good communication and delivery was much h sooner than the 4 weeks quoted.
17 September 2025
Reply from Flame Crafters
Whilst we have 4 weeks - Where possible we do aim to beat this expectation (If it works for you :-)
Many thanks,
Dan - Flame Crafters
Best price, excellent communication and delivery
The best online price that I found for the electric ACR stove we wanted. Great communication and quick delivery. Would definitely recommend!
4 September 2025
Reply from Flame Crafters
Thank you so much for your lovely review! We’re really pleased to hear you found the ACR stove at the right price and that our communication and delivery hit the mark.
We’d love to see how it looks once it’s all set up — feel free to share a photo if you’re happy to. And thank you again for recommending us, it means a lot!
A mark of a good company
A mark of a good company such as this is good communication. Genuine and honest response if or when there is an issue . (I didn't have any issues with the product but there was some confusion over the dimensions which was quickly resolved ). Delivery was prompt and the product good. I would definitely use this company again.
13 August 2025
Reply from Flame Crafters
Thank you so much for taking the time to leave such a thoughtful review. We’re really glad to hear that everything arrived promptly and that you’re happy with the product. Clear communication is incredibly important to us, so it’s great to know the dimension mix-up was sorted quickly for you.
We’d absolutely love to see how everything looks in your space — feel free to send over any photos if you’re happy to share. And of course, we’d be delighted to help you again anytime.
Thanks again for choosing us!
I have an Acantha Arona from…
We have an Acantha Arona from Flamecrafters and this is my second review as the suite is now installed and working - very pleased. The whole experience from order to final installation was supported by Dan. His expertise and attention was tremendous and I would thoroughly recommend Flamecrafters to anyone considering fire suites.
26 August 2025
Unprompted review
Reply from Flame Crafters
Thanks so much for this Nick, We appreciate purchasing a new fire suite is a large investment to you home, and it deserves to be that statement piece. Always here at the end of the phone / Video call when needed.
Many thanks,
The Flame Crafters Team
I recently purchased a Milan electric…
I recently purchased a Milan electric stove , the ordering and delivery were excellent, Daniel was extremely helpful, advised me on all my questions regarding the stove , compared to other companies, the stove was extremely competitively priced, I would not hesitate to use this company again,a good family business where the customer always comes first
12 August 2025
Reply from Flame Crafters
Richard, It was an abolsute pleasure to delivery and install your Flametek Milan. Being we were in your area around time of order, Made sense to offer deliver, install and setup for you. Not the normal service we offer but will aways go the extra mile when we can.
Many thanks,
The Flame Crafters Team
Great serviceGreat Service
Great service, unusual to receive such direct attention when buying online. The owner answered our questions which we were happy to follow and selected a different model. So glad we did. Delivery was faultless.
29 May 2025
Reply from Flame Crafters
Hey Lewis, Thank you - Truly. Kirsty and I went into this business because of a terrible experience when we were purchasing, and we wanted to chage that. Hearing this makes us feel we are making small changes to our original goals.
Many thanks
Dan & Kirsty - Flame Crafters
5 stars
5 stars
We recently purchased the eco smart gin fire table and we couldn’t be happier! the table is beautiful—it looks even better in person than in the photos. Delivery was fast and the table was well-packaged…I highly recommend this table to anyone looking for quality and style, Dan at Flame Crafters was a delight to deal with and made the whole experience a happy one. Thank you Dan
23 May 2025
Unprompted review
Reply from Flame Crafters
Thank you so much for your lovely review! We’re over the moon to hear how happy you are with your EcoSmart Gin90 — especially in what we think is the best colour (Bone!). It’s such a timeless finish and looks incredible in all settings.
It was a real pleasure helping you choose the right fire table, and I’m so pleased the delivery and packaging met expectations too. If you ever need anything in future, we’re always just a message away.
Enjoy those cosy evenings around your new centrepiece — you deserve it!
The Flame Crafters Team 🔥
Excellent fireplace suite
From our initial enquiry through to delivery flame crafters could not have been more helpful. They even arranged delivery to fit with our schedule. Fantastic quality fire with a solid marble surround. Extremely pleased with our new fire, thanks for a pleasant buying experience.
11 May 2025
Unprompted review
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