On 11/10/2021 I ordered a Dimplex Christina Buildrite Electric Mantel Package paying $2,184.05. Their response to my previous one star review was that someone would be in contact with me shortly. Ther... See more
Flames Depot
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See what reviewers are saying
Ordered a griddle June 29th (Order #341313) and have heard nothing from the company since the initial email confirmation. Have emailed a number of times with no response. Trying to determine if item... See more
Prices are really reasonable. Outstanding client service My purchase has exceeded my expectations. It was just what I was looking for and arrived promptly. I would strongly advise doing business with... See more
Company replied
The customer service at Flames Depot is top notch. Colt was super helpful and great to work with. In fact he actually followed up with me several months after the sale to see how I liked my product. O... See more
Company replied
Company details
Written by the company
At Flames Depot, we are number one in service. Whether you are looking for a Grill, Smoker, BBQ Island, Outdoor Heater, Firepits, or a Fireplace, we won't hesitate to say you're in the right place. We are your source for everything heat related for your home.
Contact info
1621 Central Avenue, 82001, Cheyenne, United States
- 8002089300
- Colt@flamesdepot.com
- flamesdepot.com
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Great experience
Great experience! Product shipped fast and arrived as expected. Would purchase from them again!

Reply from Flames Depot

Reply from Flames Depot
Great Experience!
They had a variety of brands to pick from. They all had great deals and free shipping! Everything arrived in great condition. Definitely worth buying from!

Reply from Flames Depot
Amazing selection of products
Amazing selection of products! Stellar customer service.

Reply from Flames Depot
I got a grill recently and it’s amazing.
I got a grill recently and it works amazing! I’ll be ready for grill season.

Reply from Flames Depot
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