Flamingo Candles Reviews 

165
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Just purchased the acrylic logo keyring for friends. I have to say was a little worried they may be thin and cheap looking, but was so surprised by the quality (check them out) The site was easy... See more

Rated 3 out of 5 stars

Great logos for keyring but didn't realise acrylic as wrongly assumed metal. Description does say acrylic but didn't read so my mistake. Will look into return policy as not good enough as gifts as loo... See more

Rated 5 out of 5 stars

Bought a beautuful initialed make up bag for myself and best freind. Easy to use website. Super quality item, item exactly as described. Delivered quickly and packaged beautufully. Super super impress... See more

Rated 5 out of 5 stars

It's that time of year when creature comforts become a top priority and these candles are perfect for creating a cosy autumn vibe. Ordered a little haul and was not disappointed! Service was great wit... See more

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4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(165)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful experience !!

Beautiful products, superfast delivery and an absolute pleasure to do business with. Nothing is too much trouble and communication is easier than getting an audience with my adult children 😃
I couldn’t recommend this lovely business enough, 5 stars ++++

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Good quality products, easy ordering...

Have had a few orders from Flamingo Candles, as a new customer, and I'm delighted. Good quality, speedy dispatch and well wrapped. Simple ordering process, which old birds such as myself appreciate. I can give a simple but nice gift to friends and family without breaking the bank.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

What an amazing customer service. I wrote to the company to try and replace a smashed mug that they no longer stock on the off chance they still had some. Ryan picked up my request and sorted everything. It meant so much to my girlfriend who was gutted when she had smashed it. I can't thank you enough.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a key ring as a last minute…

I ordered a key ring as a last minute gift and was pleasantly surprised when it arrived the next day. Communication has been excellent, I received updates throughout the ordering process and I've been really impressed with the service. I highly recommend using this company

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Delighted

I have just received my order of candles and key rings which i intend to give to friends for Christmas. I love them! The order arrived fast, well packed and the items are great, just what i wanted. Candles smell amazing.
I will defo order again.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Evri misdirected my parcel a week ago

Evri misdirected my parcel a week ago. They advised to contact Flamingo and zero reply to three emails. At this point it’s too late for the items to be resent so I would like a refund. Hoping I get a response here.

12 December 2024
Unprompted review
Flamingo Candles logo

Reply from Flamingo Candles

Hi there

Thanks for your review. I’m so sorry to hear that your order hasn’t arrived. Unfortunately I can’t locate any emails from you. We take customer care very seriously and pride ourselves on our quick response times so this is very sad to read.
Please could you try resending the email to a one of these email addresses, either hello@flamingocandles.co.uk, info@flamingocandles.co.uk, delivery@flamingocandles.co.uk?
We can send a replacement order on a next day service to arrive in time for Christmas.

Best wishes
Flamingo Candles

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
There was a glitch when I checked out (possibly me rushing through the order.) I emailed the company who got back to me on the same day, sorted it all out and my order arrived the very next day. Product is fab and just what I wanted. Definitely will use this fantastic company again and really recommend them.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product, great service

I couldn't believe how quickly the keyrings were dispatched. Ordered one day, received the next. They were exactly what I hoped for - good quality and a good size. Such choice, I feel my friends will love the quotes I picked for them. Even got one for myself! Great value for money. Cheers!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

Ordered 5 key tags to give as Christmas presents. They arrived within a couple of days and are exactly as described. I'm very pleased with them and will definitely order from flamingo Candles again!

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer care

Bought a candle and bracelet having previously purchased from this company. They dispatched 2 parcels, my order twice and charged me twice despite an error with their payment system.
When I explained they told me to return 1 parcel at my own cost. I have done this and not received a refund. There is no contact number and they don’t respond to emails. I would avoid.

13 November 2024
Unprompted review
Flamingo Candles logo

Reply from Flamingo Candles

Hi there, thanks for your review.

Firstly, you placed two orders so we despatched two orders. You would have received two order confirmation emails so if you had contacted us when you received these, then we would have cancelled the second order and issued you a refund right away. We simply couldn’t have known that you didn’t mean to place the second order. You contacted us two days after placing the orders, by which time you had already received them.

Secondly, you are unable to provide any tracking information for the return, even though you have now received a full refund.

Best wishes
Flamingo Candles

Rated 1 out of 5 stars

What I received vs what was advertised…

What I received vs what was advertised (see pics, which I’m hoping I can add at the next stage of this review submission). Similar to other real reviews, the products advertised are not what you get, in colour or quality, and you are asked to pay for the return. Note, plastic isn’t an issue here, I was fine with that because of the price, but I expected the products to be fun and pretty; or bear some resemblance to the advertised photos. There isn’t much more to say, besides please report this company to the CMA for false advertising.

Note, I am not able to add a photo to show you what these products really look like as the seller has disabled this function. I didn’t know this was an option until now. Surely the seller would not have disabled this function if they were happy for you to see what their products really look like (you can look this up on the Trustpilot site).

25 October 2024
Unprompted review
Flamingo Candles logo

Reply from Flamingo Candles

Hi there

Thanks for your review. We’re sorry that you’re disappointed with your order. You ordered two keytags which are listed as grey and silver in colour on the product descriptions and are depicted as such in the product images:

https://flamingocandles.co.uk/collections/keytags/products/i-work-hard-so-my-cat-can-have-a-better-life-key-tag

https://flamingocandles.co.uk/collections/keytags/products/and-so-the-adventure-begins-key-tag

We list the colour in the product description because some device screens and resolutions can make the colour look slightly different. I’m sorry that you didn’t take the time to read the description.

With regard to our reviews, we do not pay to use Trustpilot and we cannot control any settings. Our reviews, both positive and negative are all 100% organic. We have thousands of customers who are happy with their keytags, as you can see from the reviews on here and Reviews.io.

I can see that you have had a lot of ‘negative’ experiences with other companies too, with 14 out of 19 of your Trustpilot reviews being 1 or 2 stars.

Again, we’re sorry that you’re disappointed with your order. We’ve given you the details to return the products so please let us know if we can be of any help.

Best wishes
Flamingo Candles

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