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Flammenpabst Reviews 

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TrustScore 3.5 out of 5

3.7

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3.7

Average

TrustScore 3.5 out of 5

1 review

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3.7

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Rated 5 out of 5 stars

Kundenfreundliche Lösung

Der Versand und die Lieferung meines Napoleon Prestige 500 verliefen schnell und problemlos.

Im Anschluss kam es bei einem Artikel zu einem Umtausch. Zunächst war ich über die anfallenden Versandkosten und den E-Mail-Verkehr enttäuscht, da wir anfangs keine gemeinsame Lösung gefunden haben.

Umso erfreulicher ist, dass wir letztendlich eine einvernehmliche und kundenfreundliche Lösung gefunden haben. Der Kundenservice hat sich meiner Reklamation nochmals angenommen und mir den benötigten Ersatz kostenlos zur Verfügung gestellt. Dafür möchte ich mich ausdrücklich bedanken.

Fehler oder Missverständnisse können passieren – entscheidend ist, wie damit umgegangen wird. In meinem Fall wurde am Ende eine faire und kulante Lösung gefunden, weshalb ich meine anfängliche Kritik gerne relativiere.

Vielen Dank für die unkomplizierte Unterstützung. So stelle ich mir guten Kundenservice vor.

8 June 2026
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