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Rated 5 out of 5 stars

A nice little gadget. Juggling cables and forgetting to charge controllers has more or less been solved

Rated 5 out of 5 stars

Item came in expected condition, no dents or damage to boxing. Delivery was a day late but that's honestly expected where I live, so no star reduction for that. Product itself works perfectly, so I'... See more

Rated 5 out of 5 stars

They are quick to give 💯 awesome customer service! I sent an email and within 24hr they had and took care of my request and sent me a response! Not too many companies care about anything other than m... See more

Rated 5 out of 5 stars

Months ago I accidently messed up my PS4 controller shell. Looked around for a bit and found Flashback limited. The shell came quickly and nicely packaged. I do think shipping was a bit expensive at... See more

Company details

  1. Computer & Accessories store
  2. Computer Accessories Shop

Information provided by various external sources

Retro video game cables, parts and adapters.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

335 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The company was good just the product …

The company was good just the product isn’t taht good the xim matrix i had high expectations but it took me almost a day to set up and get it to work and i always get mouse trapped in r6 and the people who made xim say we dont know how to bypass

25 January 2024
Rated 4 out of 5 stars

Shipping

Great costumer service they have answer all of my e-mail! Only inconvenient if your in Canada like me neither of Flash Back or FedEx advice me about the fee supplement. I’ve pay my products + 25$ US for the shipping with FedEx. The product was supposed to be delivered today but at a moment a receive a mail saying that it will be delayed and ship tomorrow. After giving a other look, I’ve just seen that my order was "Held, unable to collect payment." FedEx so I type it in Google to notice that it mean I have to pay Duty tax because I’m in Canada. 40$ not to bad because of the wait but imagine you have to pay 100$ or more.

Still giving a 4 star to the compagnie cause in my opinion it is the Carrier responsability to advice the client at first that they will have to pay fees if they are not in the US. But Flash Back please just type in a note that if you are off territory it will have some fees to pay.

Last thing talk with FedEx please cause if i wasn’t that concerned about my order, like I’m thinking about a old person or a parents that don’t know how technology work they would have never notice that they have some fees to pay before receive their order.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Easy website to navigate fast shipping. Great product selection! Item came and functional order and works great.

19 October 2023
Rated 1 out of 5 stars

Ordered a xim matrix and I shipped in 2…

Ordered a xim matrix and I shipped in 2 days but due to it being Sunday it was supposed to deliver on Monday, and I see a message saying insufficient address which has never ever happened to me while getting stuff delivered through usps, I contacted FBL email and they are trying to charge me to reship the item that I paid my hard earned money for. Definitely not recommending this horrible site to anyone. Terrible customer service aswell. And its a scam

10 September 2023
Unprompted review
Rated 5 out of 5 stars

All really good

All really good ! Fast delivery , product arrived very soon in a great condition very well packed , no doubt I will buy again on this site.

9 August 2023
Rated 5 out of 5 stars

Great Order

Shipping was very quick. As soon as my payment was completed the order was out the door. Item worked as intended. Great packaging.

22 June 2023

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