FlashCoast a Promodealer Company Reviews 115

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Very professional company. Easy to navigate website. Quick responses. Great help in all aspects of process. Product is better than we expected.

Rated 5 out of 5 stars

As a Rafting company we decided to change from CD's and DVD's to flash drives for our media distribution method. We needed a fast turn around at the best possible price. FlashCoast not only beat every... See more

Rated 5 out of 5 stars

We had a bad experience with reliability from another supplier and Stephanie helped us understand why and got a small order to try. That is really hard to find a place that will let you have short r... See more

Rated 3 out of 5 stars

Once contact was made with the right salesperson, the order was corrected and received within 1 week. Thank you. The salespeople were attentive while my order was being processed. I ordered pu... See more

Company replied

Company details

  1. Travel agent

Information provided by various external sources

Your brand is our business. We understand your need for quality, service, and reputation. We have serviced almost every Fortune 500 company out there, so rest assured that your brand is safe in our hands. With our LifeTime Warranty, our dedicated Account Executives guarantee that your product will arrive on time and just as you had pictured it. Our Totally Unlimited LifeTime Guarantee protects your products, for life. When you work with us, you get us all. Our Art Department, Our Fulfillment capabilities, Our unmatched supply-chain, we assure you that you've never seen anything like this. Ask about how we can service all of your branded needs, and see why most of our customers are customers for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 5 out of 5 stars

Flash Drive Order

Their customer service was excellent. They did two mock ups with different logos and sent them back right away. Any questions I had were answered within a couple of hours. The ordering process was easy and we received our completed order even sooner than expected. Everything looked great.

15 March 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

The representative, Stephanie, who assisted me was knowledgeable, helpful, and very quick in handling our order. We have always been pleased with the quality of the products and wouldn't hesitate to order with FlashCoast again.

11 March 2016
Unprompted review
Rated 1 out of 5 stars

Did not get what we ordered - no follow through

We ordered USB devices for an annual event; however, the product arrived with the wrong logo and did not function. Stephanie was responsive and agreed to provide replacements in time for our event the next day. The devices arrived shortly after registration, but the data load was embarrassing showing a folder with my business name (unrelated to the event). In both cases, Flashcoast failed to review/test the devices, which would have alleviated a tremendous amount of stress, time, expense, and embarrassment. We emailed our sales rep and she hasn't responded to my communications.

11 March 2016
Unprompted review
FlashCoast a Promodealer Company logo

Reply from FlashCoast a Promodealer Company

Hi Jennifer,


We are aware of the situation. We appreciate you being a longtime customer of Flashcoast and sincerely regret the inconvenience. We see here your entire order has been refunded and we have made our production department aware so this does not happen again.

~~The Flashcoast Team

Rated 5 out of 5 stars

Great - would order again!

Stephanie was great to work with, the turnaround time for the product was fantastic and the product turned out perfect! I will be ordering from FlashCoast again!

3 March 2016
Unprompted review
Rated 3 out of 5 stars

Good Product & Price, So-So Service

My organization had ordered from FlashCoast in the past. When I emailed the person who had been our rep before I received no response. Two weeks latter, I emailed the generic "Sales" address available from the website - and only then did our rep email me.

We were able to work out the details of the mock ups I wanted to see, at which point I again waited over two weeks without receiving the requested mock ups. I emailed again to follow up and received a curt email that said, "I have re-attached the mock up for you." Only one mock up was attached. I had requested 5 mock ups to choose the one to best fit our needs, and I had NOT previously received an email with the mock ups attached.

Once I did finally receive the mock ups and place my order the process went smoothly and we received our order correctly and in a reasonable time frame. This is a good product and a very reasonable price.

9 February 2016
Unprompted review
FlashCoast a Promodealer Company logo

Reply from FlashCoast a Promodealer Company

Hi Laura!

Thank you for sharing your experience. We did go back and look at the notes and do see your Account Executive had tried reaching out multiple times to clarify some questions about your requests. Please feel free at any time to call us if you think there is a communication breakdown! We thank your company for the many re-orders and look forward to doing business with you again in the future.

~~The Flashcoast Team

Rated 5 out of 5 stars

First rate

Prompt response. Excellent customer service. Received shipment as promised. Highly recommended.

1 February 2016
Unprompted review
Rated 5 out of 5 stars

Flash!

They were friendly and easy to work with. My order got to me very quickly as well! Thanks! I have used them in the past and would recommend them to others.

29 January 2016
Unprompted review
Rated 5 out of 5 stars

Best Value!

My boss and I love the USBs we ordered. I did a lot of research before ordering from FlashCoast. Other companies charged way more and most had setup fees. Many had extra charges for non-monochromatic logos or simply didn't do them. The designs were clean lined and bright. We distributed them to our clients and have not had one complaint about them. It you are in the market for USBs, look no further.

25 January 2016
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Stephanie was extremely patient and helpful with our order. We will continue to use FlashCoast in the future!

25 January 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Stephanie is very easy to work with. She is very responsive. I appreciate that our order was processed and shipped quickly.

21 January 2016
Unprompted review

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