Flatbike, Inc. Reviews 341

I purchased an Adventure Bike, but I had several questions about and Bob was kind (and patient enough) to answer all my questions. The bike itself is incredibly nice and comes as described!

Rapid answer by email wen I've make a mistake in the shipping address. Shipping was fast but UPS charge $30CAD for collecting the $6 canadian taxes.

Besides that, the quick pop off pedals are very useful.

Experienced a fantastic flatbike with excellent service.

The customer service was incredibly responsive despite the time difference. Bob was so helpful and honest in advising us as to what bicycles would fit our needs. Our items were delivered in the time frame promised. Ordering our bikes was a wonderful experience.

Quick response to email queries.
I'm in the UK, but Bob was happy to demonstrate the bike to my brother and his girlfriend who live locally in the US, so they could check the frame size would be OK for me.
The bike was prepared and shipped on a Monday and received on the Friday, so really pleased with the service. Was well packaged and arrived undamaged. The bike is great, just what I wanted, a full size bike which can easily be folded and fits in a Renault Clio!
Would highly recommend this company.

The bike did not fit in the elevator in the house where I live.
The option to turn the handlebars 90 degrees solved the problem for me.

I bought the tire armor.Web page was easy to navigate,product shipped fast and was what I needed.

Innovative product. Quick and effective assistance.

I recently purchased a Flatern your bike kit from Bob at Flatbike.

From my initial email enquiries all the way through to delivery of my kit to Western Australia. My experience was 5 ⭐.

Bob answered all my questions promptly and clearly.

DHL delivery to Australia was offered as an option and at a very fair price.

The kit was ordered on Fri and I received it on Tue ( 5 days delivery including the weekend to Australia) ✅

Most importantly the MTB Pedal kit and the Stem are good quality and function nicely
.

This kit does as it says on the Box and Bobs Customer Servis is Exceptional....Kinda reminds me of the good old days

Thanks Bob

Great and fast communication with company; answering all my questions and allowing for customization of my bike.

I was skeptical at first, then I did a test buy, never looked back ever since. Now I'm a huge fan of the Flat Bike brand. I look forward to purchasing more items in the future. I have my eye on the Change Folding Adventure Bike!

Flatbike was very responsive to my questions and was very knowledgeable.

Great service from Flatbike - helped me to figure out the best bike set up, shipped it way quicker than I expected (to the UK). Bob and his team were fantastic and the product is first class

Their return policy is outstanding, great customer service

Excellent product, top quality!
I hope that the black plastic ring will withstand daily use in all weather conditions (rain, snow, salt...) for a long time.
Every day I take off the pedals and honestly I'm a little afraid of the weather conditions along with the mud.
Thank you very much for your cooperation
Greetings from Zagreb, Croatia, Europe

Very quick customer support. Email replies were on-target and fast.
Products were delivered quickly as well.
Everything was exactly as ordered and delivered in a secure small box.

While riding my bike on a trail near the Flatbike office/warehouse I had a flat tire. After googling bike shops near me I was able to walk my bike to the location where owner Bob was so kind and helpful and was able to get me back on the trail - super nice guy! Also learned a lot about his bikes which seem very innovative and a good value.

well i corrected your prsentation on your web site and could or should receive the right peddal at the same price, but was still charged 20.00 more. i think what i did saved a lot of people the heart ach that i went through. but bein soooo tight you you still added on the 20.00!!!!!!!!!!!!!!!!!!!!