I had a really positive experience with Flatpay. The whole process was smooth and straightforward, and everything worked exactly as promised. A special thanks to the area sales manager, who took... See more
Company replied
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See what reviewers are saying
Scammers. Took my 5 days worth of business transactions money. Made my 4 direct debits fail. Called them apparently they can't do much about it. In my 10 years of business never missed a direct debit... See more
I just had an appointment with Gagan, he was very professional with the way he dealt with things. Although, I kindly explained to him I am not in charge of the finaces, he was very understanding in th... See more
Company replied
I came in contact with Flatpay through Yannick. His explanation of the product and service was very useful. Yannick is very kind and was open to answering any questions I had. I am very impressed with... See more
Company replied
Company details
About Flatpay
Written by the company
POS and payment solutions with full transparency, a flat low rate on all cards, no surprises and round the clock customer service. Mind your business and we'll take care of the rest.
About Flatpay
Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.
Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we are more than just a service provider; we are your trusted business partner.
Contact info
Denmark
- +45 88773939
- flatpay.com
See how much you could be saving
4.5
Excellent
2K reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company and customer services
As an entrepreneur who recently established a business, I have encountered various costs and challenges during the initial month. However, one aspect that has significantly eased my concerns is the absence of monthly expenses associated with the terminals. Consequently, I can devote less mental energy to this particular matter. I am delighted to express my utmost satisfaction with the exceptional customer service provided by Lukas. Many thanks, Lukas. I highly recommend the company.
22 June 2023
Unprompted review
Super friendly service
The service is great. Lukas is very friendly and relaxed. Thank you for the pleasant experience!
8 June 2023
Unprompted review
Thanks for the service
Thanks for the service, the meeting was very good, the machine looks really good, one of the best service we had.. thank you Lukas!
6 June 2023
Unprompted review
Great customer service
I have the terminal for a day only. Very happy with it so far. Great customer service, thanks to Rasmus.
21 May 2023
Unprompted review
Rigtig god kunder serves 🥇
Rigtig god kunder serves 🥇
Rikoo tak for god behandling 👍
16 May 2023
Unprompted review
Thanks so much for Andi had good…
Thanks so much for Andi had good service with us , he was nice and kind:) he always help us when we had problems !!
28 April 2023
Unprompted review
Reply from Flatpay
Din anmeldelse har gjort vores dag! Tak for at vælge Flatpay og for at tage dig tid til at dele din positive oplevelse med os. Vi værdsætter din tillid og støtte. De bedste hilsner fra Rasmus - Flatpay.
Reply from Flatpay
Thank you for your feedback! We're happy to hear that Petri provided you with the good service our customers only deserve. We appreciate your support! If you need anything else, feel free to reach out.
Sincerely,
Melissa from Flatpay
Super product with great service and low cost - can't ask for more than that!!
When I was contacted by Karl from FlatPay I thought it was one of those scam / too good to be true offers. I've been fed up for years with paying too much for credit card fees but I didn't think there were any options to choose from. When I heard about the low fees that FlatPay charged compared to ALL the other providers on the market I assumed it wasn't true or at the very least that their equipment wouldn't work properly. Actually, the opposite was true. I've been working with Verifone for years (over 15 years) and for the last year I had a lot of problems with their machines. Then they upgraded me to their newest credit card machine which they said would solve the problem but it only got worse - transactions would go through maybe 75% of the time and I had to have another machine as backup which was frustrating for my staff - not to mention our customers - Ahhhh!! They promised they would fix the problem but months went by without any solution. When I got the new machines from FlatPay they were... fast... and they worked... all the time... And when I had a question they answered the phone without waiting time and called me back the same day to follow up. Not what I was expecting but it was a pleasant surprise. Niiice!! Hats off to Karl and his team. It's been smooth sailing since we started. Very much recommended!
Frank
The Living Room cafe - Copenhagen
28 March 2023
Unprompted review
Reply from Flatpay
Dear Frank,
Thank you so much for your detailed and amazing review! We're thrilled to hear that Flatpay has exceeded your expectations and provided you with a reliable and cost-effective solution. We understand how important it is to have a seamless experience, especially when it comes to payment processing.
Our team, including Karl, takes great pride in delivering top-notch customer service and support. We're glad to know that our efforts have made a positive impact on your business, and we're committed to maintaining this level of service for you and all our customers.
We appreciate your kind words and recommendation. It's been a pleasure working with you, and we look forward to continuing our partnership with The Living Room Cafe!
Best regards,
Rasmus from Flatpay
Tak til Patrick fra flat pay
Tak til Patrick fra flat pay, for en overskuelig og god service!
Vi er super glade for at have flat pay i vores salon!
7 February 2023
Unprompted review
Kæmpe stort TAK til Michael for super…
Kæmpe stort TAK til Michael for super service og rådgivning! Han er en stjerne 😊
13 December 2022
Unprompted review
Reply from Flatpay
Tak Kim. Vi glæder os til samarbejdet, og Michael takker for de pæne ord. De bedste hilsner Rasmus
Lower cost, good service at Flatpay
We have been using Flatpay payment terminals for almost 2 months now. With well over 1000 transactions a week the card terminals do the work fast and without any trouble.
Efficient and friendly guidance and setup by Patrick.
Could recommend Flatpay to a friend.
Black Swan / Blue Raven craft beer bars, Copenhagen
29 November 2022
Unprompted review
Reply from Flatpay
Hey, Thats great to hear. Welcome to FLATPAY
Tak for god service
Tak for god service. 5 stjerner herfra
Kh. Bangkok Thai Mad is grill
10 November 2022
Unprompted review
Reply from Flatpay
Selv tak! Vi glæder os til samarbejdet. Venlig hilsen FLATPAY
I am so happy for good service and…
I am so happy for good service and helpful team.
7 November 2022
Unprompted review
Reply from Flatpay
Great to get you feedback! We are happy to welcome you to FLATPAY.
I am Happy with terminal .i highly…
I am Happy with terminal .i highly recommand to many people .i put on Both shops.Great experience for me .the man who put the terminal is very nice 👍.I really kind quick response by them
4 November 2022
Unprompted review
Reply from Flatpay
Thank you so much for the review! Happy to here we can help you. Best FLATPAY
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