Flexcar Reviews 1,244

Unable to speak to a live person I went through some hardship lost my job and tried to make a good faith payment with intention to pay no matter how many emails or phone calls I made either attempt to reconcile the situation the car was reported for repossession and despite several attempts to even pay in full they refused to help me. Not just for this incident but I was never able to speak to a live person except for if you want to start a new membership or when you arrive in person otherwise the “customer services here sucks they don’t treat you like people they are autobot operated and don’t individualize cases. If you lock in to a split pay it stays that way unless you switch it o the next month. It’s bad. It’s ridiculous. 0/10 recommend. Yea overpriced too. I basically paid $7000 ($1000/month) to be stuck out here with no vehicle.

I think flex car is amazing!
So easy and efficient.

I had bonus miles around 200 monthly due to the bad experiences that I have had with Flexcar. Suddenly they were removed and when I called in the rep was very rude and didnt even try to resolve my issue

I love flex car and I’m so happy to ride in my dream car it’s expensive but worth it

Prices going up but vehicles are not as well maintained as before… still a decent option for individuals who do not want to deal with upkeep of an own vehicle, just no longer price wise

I love it the only thing I wish which made me take a star is after a period of having your service we should be able to change the payment date. I've been a Flexcar customer 2 years now been loving every minute of it so flexible, no maintenance on me, easy to swap, and you have pretty good up to date vehicles.

The concierge at the Morrow location was the best. He was very professional and knowledgeable and was able to answer all my questions, both times I was at this location. I hated he said it was his last two weeks with the company.

Was just an inspection sticker that needed to be renewed but was treated very well good job flex car

Brought the car in for an oil change and while in your care the vehicle was damaged and I was forced into a more expensive vehicle and monthly insurance charge.

Cx service broke down my plan and the extra mile charges. I hope you guys implement the pay early instead of waiting on the due date.

I love flexcar because ot takes care of things that i would forget to do.
Insurance, registration, and inspections are all taken care of. No more DMV lines of hell. Also reminds me to bring vehicle back to get oil changed totally love being a flexcar member.

What could be better? Split Payment options need to be a thing

I was a Flexcar customer for approximately six months and consistently made my payments before reaching repossession status. During my membership, I adjusted my mileage plan for an upcoming trip and exceeded the first portion of my mileage allocation. Because I was using split payments and the mileage was exhausted only a few days after my regular vehicle payment became due, I misunderstood when the additional balance needed to be paid. As a newer customer, I believed I had until my next scheduled payment date to resolve the balance.

On May 27, my vehicle became inoperable and displayed a key fob malfunction message. The vehicle was towed to the hub, and for several days I received no update regarding its status. During this time, I contacted Customer Support multiple times because I was receiving payment-related emails. I was advised that these messages were automated and not to be concerned. I was also told that the hub would contact me with updates.

When the hub contacted me on Monday, I explained that I would need until Wednesday to make the payment and retrieve the vehicle because I no longer had transportation to reach the bank or the hub. I specifically asked whether my vehicle or account would be affected before then and was assured that it would not. I also contacted Customer Support separately after receiving an email instructing me to return the vehicle. Since the vehicle was already in Flexcar’s possession at the hub, I wanted to ensure there were no issues. At no point was I informed that my membership was in immediate danger of cancellation.

On Wednesday, I went directly to the bank and made the overdue payment of $436.90. When I called to confirm the vehicle’s status, I was informed that my membership had already been cancelled and that I had been permanently removed from the platform. Despite making the requested payment, I was told there was no option to reinstate my account, no refund would be provided for unused time remaining in my billing period, and no additional assistance was available.

I fully understand the importance of payment policies and collection procedures. However, I believe my situation warranted a more individualized review. My vehicle was already in Flexcar’s possession due to a mechanical issue, I had proactively communicated with both Customer Support and the hub, I relied on the information provided to me by Flexcar representatives, and I made the payment as soon as I was able.

What has been most disappointing is that I made every effort to communicate, resolve the issue, and comply with the instructions I was given, yet the final outcome did not reflect those efforts. Throughout my membership, I was generally satisfied with Flexcar’s service. In fact, I drove for months with a missing gas door after being told a replacement would be ordered and that I would be contacted when it arrived. Despite that issue never being resolved, I remained a loyal customer because I valued the service.

I am not disputing Flexcar’s right to enforce its policies. However, the cancellation appears to have been based on a process that did not account for the fact that the vehicle was already at the hub.

They are so nice and great customer service

I think the maintenance portion of the lease should be closer to the driver and not to all of these locations that are not close to the driver.

Overall great experience with Flexcar. Ive been with the company for several years now. Pretty much from the beginning. My recent swaps were the only time I had issues. Im still finding item from the previous driver in the car. I also hate that I get the car with no spare tire & only 1 floor mat. And I wish the company had been more forthcoming with why I can't change my insurance coverage. Instead of a never change "we're working on adding this feature at the end of the year," could have just said that due to an outstanding insurance investigation our options to change insurance has been limited.

I came in for an oil change which was quite sufficient. I just didn’t appreciate the associate who decided to describe in a very racist way being I’m an African American woman who has braids. The description on my car tag was orange dreads! I took a picture of proof is needed.

Flexcar is overpriced and poor customer service.

Flexcar keeps me informed of my driving score, miles accumalated each month, gas discounts and always answers my email questions that day or the next

Disliked the customer support but overall enjoyed Flexcar

When it comes time for repairs or maintenance it TAKES WAY TOO LONG! I gotta flat tire and it took 5 days waiting on an approval before could get my tire changed.

The Mobile Pilot Van is the BEST! The lady that answers for them is always so helpful and very thorough.

Customer Service can be kinda rude, not sure if because they are outsourced in Jamaica I think the girl said. But it was too much you gotta wait, you gotta wait just for a tire change.

We should be able to get in and get out it shouldn’t be an all day or all week thing.