FlexiSpot Reviews 6,176

A part was missing, so customer service offered to refund me $10 as a replacement.

Upon receiving the desk, it was easily assembled and looks fabulous! I was supposed to receive dual monitor arms and received a note from the courier that the package could not be delivered due to damage. Upon contacting FlexiSpot customer service, I immediately received a response to my email within minutes. They sent daily emails confirming that my replacement was on its way. Great experience overall including the product and the customer service!

We love our bed! The installation was easy, and it’s super sturdy, quiet, and so beautiful. The customer service has great communication—we were told it was out of stock and would be restocked in mid-May, but we actually received it earlier, in mid-April, so that was great!

Had some motor failure issues, but their customer service was 2nd to none. Couldn't ask for better service or response to issues.

Good customer service! Very accommodating to my replacement.

I called the customer to service department and they were very helpful. I want to return a product and they were able to handle my return Within less than 5 minutes. I am grateful for the services here because I need a custom desk and it's only a few companies that offer it. So I will be buying all my office in bedroom needs from Flexi Spot.

Charlene was kind, considerate, and professional! She made sure my problem was resolved and was very understanding. I'm only buying desks from FlexiSpot from now on!

The customer service (Patrick) experience has been 5 stars but unfortunately the product was not. I bought the White Oak (Made in EU) Natural and it came with a corner shipped and the other dented. It also did not look like the image online (it looked darker).

As I screwed it to the frame the wood cracked in half. Fortunately Flexispot has great warranty and customer service (Patrick) and I was able to schedule a second table top be sent to me. After doing some research I decided to change to the Rubberwood Natural. Customer service member Patrick made it easy and also refunded me the difference. I wish i could give this a 5 star as I bought it because my partner has one and we both love it. Its sleek, sturdy, and a great size. I hope that they take a look at there manufacturers to ensure this doesn't happen to any other customer. Lastly I hope they update all their images online to reflect how the colors actually look.

Patrick was extremely helpful when I called customer service to modify my order. I had accidentally ordered the 48" x 24" bamboo desktop instead of the 55" x 28" one, and he made the process of updating my order very easy. He was kind, patient, and professional throughout the call. I was also pleasantly surprised when he told me I didn’t have to pay the difference, even though I was fully prepared to do so. Overall, Patrick made the whole process smooth and stress-free.

I purchased a chair a week ago, and after 6 or so days i hadn't gotten an update on my order, so I reached out, and they told me the one I bought was out of stock, but they offered to replace the chair with the same one but in a different colour instead for free. I'm very pleased with their help!

Excellent product and great customer service.

Flexispot went above and beyond. I purchased the wrong size of desk-- they did everything and then some to make it a seamless process.

Everyone I worked with was incredibly kind. This kind of customer service is what business owners dream of! Thank you Flexispot!

Geneva was very helpful. FlexiSpot has a good support team

We really love our wooden bed. The Japanese joinery makes it very quiet but sturdy. The materials look very resistant, and the design is very clean. FlexiSpot has great customer support. They helped us follow up on our order, and we actually received it earlier than expected. I would recommend this bed to other people.

I bought a desk and assembled it, and it would not move at all. I called and started a case, and they asked me to email them a video, which I did, and then they replied that they would escalate. After 6 days, they continue to just ask me to send videos and my address and blah blah blah, like they don't have my address. It's absolutely unacceptable to treat people like this, this company is terrible.

Patrick was so helpful. I quickly realized I ordered the wrong desk. He was able to cancel that order. Explain difference in products to me. He also put in a request that the refund happened in a timely manner. Gave me a coupon, which helped when I went back and then purchased not just one, but two desks that were a better fit for me and a chair, since I was able to get a little discount. I have been wanting desk’s for a very long time. I found flexispot from AI. I hope that when I get the products this as easy as it was when Patrick assisted me. Thank you, Carolyn

Excellent customer service. My keypad had major issues and they replaced it very easily. Could not ask for better service 100/100.

Ordered a standing desk that arrived with a big crack. I contacted customer support and they shipped me a new one within a week.