FlexiTog Reviews 718

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially in cold environments. The delivery service is frequently highlighted as fast, efficient, and reliable, with many appreciating the quick arrival of their orders. People also found the website easy to use for ordering and commend the professional and helpful customer service. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as incorrect sizes, delayed deliveries, or products that did not meet expectations for specific working conditions. A few customers also mentioned problems with product defects, like a faulty zipper, or found some items to be clunky and heavy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clothing for being... See more

Quality

Users describe positive interactions with quality, often praising the exceptional warmth, durability, and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the quick and efficient... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more

Company replied

Rated 5 out of 5 stars

My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more

Company replied

Rated 5 out of 5 stars

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

Company replied

Rated 5 out of 5 stars

Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.

Company replied


Company details

  1. #16 of 19 best companies in Protective clothing supplier
  2. #8 of 10 best companies in Winterwear Store

Written by the company

Passionate about keeping people warm & comfortable


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy

easy to order and arrived quickly

3 April 2025
FlexiTog logo

Reply from FlexiTog

Great to hear thanks John!

Rated 5 out of 5 stars

Really good customer service.

Really good customer service.
Helpfully explained the reason for the delay of my order.
Definitely recommend for my colleagues and friend.

26 March 2025
FlexiTog logo

Reply from FlexiTog

Thank you Zoltan! Really appreciate your positive feedback

Rated 3 out of 5 stars

Too big

The ordering, payment and delivery was quick and easy.
I ordered 3 different types of gloves for cold-room work to see which ones worked best. The problem was they were all too big, even the small size.
I washed and tumble dried them, hoping they would shrink, but they kept their shape and size.

11 March 2025
Rated 5 out of 5 stars

Customer Satisfaction is Important

I have used this business a couple of times over the years, and have always found them to be stockists of good quality products, very reasonably priced and prompt with deliveries.
On this occasion, i placed and order online, my parcel arrived promptly but when i opened it, the wrong product had been sent.
I emailed the Company, sent the requested photographs and the correct product was sent within 48 hours. They also arranged collection of the initial package.. ...
In all, the process was very good, an efficient operation where customer satisfaction is important. Well done CFS.

3 March 2025
FlexiTog logo

Reply from FlexiTog

Thank you very much peter for your honest review, we really appreciate it!

Rated 5 out of 5 stars

Level service

Level service, wonderful support.
Fast delivery.
Thank you

8 March 2025
FlexiTog logo

Reply from FlexiTog

Thank you Branimira, we really appreciate you taking the time to leave us a review!

Rated 5 out of 5 stars

Great grip

Great grip, soft feel, great look...

21 February 2025
FlexiTog logo

Reply from FlexiTog

Great to hear, thank you Clark!

Rated 5 out of 5 stars

Ordered items received in full - thank you

Ordered items received in full. Packages sealed well and delivered to the correct place.
Only one issue I did not notice an email stating delivery was on the way to me like I normally do, but it could have been missed

20 February 2025
FlexiTog logo

Reply from FlexiTog

Great, Thank you Helen, we appreciate you taking the time to leave us an honest review!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, always helpful with information on products.

5 March 2025
FlexiTog logo

Reply from FlexiTog

Thank you Sandra, great to hear!

Rated 5 out of 5 stars

Satisfied

Satisfied: valid products, respected delivery times.
Reliable supplier: recommended

18 February 2025
FlexiTog logo

Reply from FlexiTog

Thank you for your positive feedback, we really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look