This would have been the second product I purchased having been extremely happy with the TINY PUMP 2X I purchased last year. However, I never got to receive the item as the courier company they chose... See more
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I purchased the max vintage lantern. It was a nice addition to my camp with three levels of brightness. The humidifier is great in drier climates. It took me a few minutes to realize the flame part do... See more
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Had this pump for a while, and it has always worked well, took me a while to get familiar with the switch between PSI and Bar. Small enough to carry in Jersey back pocket and you get maybe three road... See more
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I have bought several items of Flextail, TINY REPELLER S - 2-in-1 Portable Mosquito Repellent with Lighting TINY BIKE PUMP PRO-120 PSI High Pressure and LED Display Electric Bike Pump TINY SLEE... See more
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Company details
Written by the company
FLEXTAIL is an outdoor-living team gathering a group of passionate engineering experts. Relying on advanced technology and innovation, we invented a series of reliable and lightweight electric gear for the outdoors.We are committed to continuously making efforts to create a friendly outdoor experience for human beings.
Contact info
4551 SHASTA PLEL MONTE, 91731-1531, SHASTA PLEL MONTE, United States
- +1888-685-7220
- support@flextail.com
- flextail.com
3.4
Average
852 reviews
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Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from Flextail
Hi Mike,
Thank you for your feedback and support—we really appreciate your honest review.
We’re glad to hear everything else went well, and we’re sorry that the delivery time did not meet your expectations. We are continuously working with our logistics partners to improve shipping speed and overall delivery experience.
Thank you again for sharing your thoughts—it truly helps us improve.
Best regards,
FLEXTAIL Team
Don’t waste you’re time and money
I brought EVO SUP PUMP PRO -45PSI & 8000mAh Built-in Battery SUP & Tire Pump
Back in September.
I can’t use it, I charge it put it away and when I need it it’s dead.
It doesn’t work.
Can’t leave this review on their website as it gets taken off.
E-Mailed them a few times an NO response.
30 April 2026
Unprompted review
Reply from Flextail
Hi,
We’re very sorry to hear about your experience and the frustration this has caused. This is definitely not the experience we want to provide, and we sincerely apologize for the inconvenience.
After checking your order, we can confirm that a replacement unit has already been shipped for you. Please kindly check your package and tracking details at your earliest convenience.
We truly regret the issue you encountered. We understand how disappointing this must feel, and we are actively working to improve our product quality and customer support so situations like this do not happen again.
If you are still experiencing any issues or need further assistance, please feel free to contact us at any time—we are here to help.
Best regards,
FLEXTAIL Team
Delivery
I ordered a product from China, got to Australia in a matter of days, it however arrived in Australia 6 days ago & I have followed up when would it arrive. Their response was pretty much we don't know & really don't care.
Certainly wont be buying from them again.
14 April 2026
Unprompted review
Reply from Flextail
Dear Dean,
Thank you for reaching out, and we’re truly sorry for the inconvenience caused.
We fully understand your concern, especially with your upcoming travel, and we sincerely apologize for any delay you may have experienced.
For shipments to Australia, the typical delivery time for special goods such as power banks is approximately 12–18 days, as stated on our official shipping page. We are continuously working with our logistics partners to further improve delivery stability and reduce transit delays wherever possible.
If your order has exceeded the estimated delivery timeframe and you have not yet received it, please feel free to contact us at any time. We will promptly coordinate with the logistics provider to investigate and assist you in locating the parcel.
We truly appreciate your patience and understanding, and we remain committed to improving both our shipping experience and customer support service.
Best regards,
FLEXTAIL Team
Reviews censorship
I wanted to share my honest experience with Flextail products, specifically because they seem to be censoring negative feedback on their official website and Judge.me. If you see only 5-star ratings there, it’s because they don’t publish anything else.
MAX PUMP 2 PLUS
• Misleading Power Bank Feature: This model is explicitly marketed as a power bank, but it's hit-or-miss. Due to weird protocols, most original cables won't charge a phone from it. It only works with the cheapest, chip-less cables. Some loud creaking noise while charging.
• Low Pressure: The 4.5 kPa rating is very weak. It works for a basic sleeping pad, but fails on anything slightly more rigid, like a small boat or a kid's snow tube. It simply doesn't create enough pressure.
• Design Flaw: The rubber charging port plug is too soft and pops out constantly at the slightest touch.
EVO TIRE PUMP 200 (150 PSI)
• Poor Build Quality: While it inflates fast, it is extremely loud. The control wheel is stiff and hard to rotate.
• Broken Socket: The tolerances are so bad that my charging cable got stuck. When I pulled it out, the entire internal socket almost came out with it.
Conclusion on Censorship
I tried posting this feedback on their official channels, but it was never published. They are inflating their scores by suppressing honest reviews. This is basic Chinese mass-market gear sold with "premium" marketing. Be careful.
I have 3 more flextail products but have not tried them yet. Will update review later.
2 April 2026
Unprompted review
Reply from Flextail
Dear Oleg,
Thank you for taking the time to share your detailed feedback with us.
We are sorry to hear that your experience with the MAX PUMP 2 PLUS and EVO TIRE PUMP 200 did not meet your expectations. We truly appreciate the specific points you raised regarding the power bank function, inflation performance, product design, and build quality, as this helps us continuously improve both our products and overall customer experience.
We also take your concerns regarding review visibility seriously and appreciate you bringing this to our attention.
To help us further investigate and assist you more efficiently, please kindly contact us directly at support@flextail.com with your order details and relevant product information. Our support team will review your case promptly and follow up with you accordingly.
Thank you again for your valuable feedback and understanding.
Best regards,
FLEXTAIL Team
Well-constructed products with great battery life.
I have several Flextail products that I purchased over the past several years (sleeping pad air pumps, insect repellers, and a power bank). Every one of them is well-constructed, robust, and functions as intended. They all meet or exceed expectations regarding battery life and materials of construction. I would recommend these products to a friend.
1 April 2026
Reply from Flextail
Hi Jeffrey,
Thank you so much for your detailed and thoughtful feedback!
It means a lot to us that you find them well-constructed, reliable, and performing as expected in terms of battery life and materials.
Your support and recommendation are greatly appreciated—it really encourages our team to keep improving and innovating.
Best regards,
FLEXTAIL Team
Pumps up my light camping mattress very…
Pumps up my light camping mattress very quick around 1 minute. Very light small.
I also used it to take the air out of my sleeping pad made the job quick and easy to roll it up with no air and put it in the stuff sack.
Definitely would recommend this item.
I only used it on backpacking sleeping pad.
1 April 2026
Reply from Flextail
Dear Robert,
Thank you so much for your great feedback!
We’re really happy to hear that the pump works quickly and makes both inflation and deflation of your sleeping pad easy. We truly appreciate your recommendation and support!
Best regards,
FLEXTAIL Team
Flextail are a waste of time. Avoid.
I paid £38 for a Max 3 pump. The buttons on the pump neither cause the pump to work nor cause the light to work. I contacted Flextail to ask how to return it for a refund. They have been unable to advise this, despite asking several times. I have told them that the buttons don't work. Their response has been they want a video of the pump not working. Not only have I repackaged this faulty pump, but I could not send a huge MP4 file which is the only option I could do on my phone. The aim of the exercise is to take money and send rubbish. I will never buy from Flextail again.
30 March 2026
Unprompted review
Reply from Flextail
Dear Bonnie,
We’re very sorry to hear about your experience and the inconvenience this has caused you.
For cases involving potential product malfunction, we normally request a short photo or video showing the issue. This helps us quickly verify the problem and offer a suitable solution, such as a free replacement or refund. It also allows our product team to investigate and improve product quality in the future.
We completely understand your frustration with the process and any difficulty in uploading large files.
Please kindly contact us directly at support@flextail.com, and we will make sure your case is handled on a priority basis and provide you with a proper solution.
Best regards,
FLEXTAIL Team
High quality gear, ultralight and at a reasonable price.
I’m loving all your stuff is very good quality and good technology, at least for me as a mountaineer and hiker, I’m always searching for gear that doesn’t fail me and at a reasonable price. I’d rather buy your power bank and your sleeping mattress than other brands. I always search for multi porpoise gear and ultra light.
I will keep recommending your brand. And seeking for new gear and your inventions.
25 March 2026
power bank
Bought a power bank, it takes a while to charge and only charges my phone twice, worst is all the emails you keep getting months afterwards despite unsubscribing and blocking
31 March 2026
Unprompted review
Reply from Flextail
Dear Philip,
Thank you for taking the time to share your detailed feedback with us.
Regarding the power bank performance, under high-efficiency conditions it can typically charge an iPhone 15 Pro about 2.6 times. If the performance of your unit differs significantly from this, please feel free to contact us at support@flextail.com. We’ll be happy to verify the issue and provide you with an appropriate solution.
We’re also sorry for any inconvenience caused by the marketing emails. We understand how frustrating this can be and truly appreciate you bringing it to our attention.
Thank you again for your feedback and understanding.
Best regards,
FLEXTAIL Team
Brilliant product
Brilliant product. Use it all through summer for kids inflatable pool toys. Great to pack and blow up everything from balloons to mattresses.
7 October 2025
Poor quality control
Purchased the pump - very poor quality control - mold on blower end was enclosed - inoperable. Bought through Amazon so at least I could get a refund - other brands out there - don’t waste your time with this company!
13 March 2026
Unprompted review
Reply from Flextail
Dear Kent,
We’re very sorry to hear about your experience and sincerely apologize for the issue you encountered.
The problem you described is certainly not expected, and we fully understand your concerns regarding product quality. We have already shared this feedback with our product and quality control teams to ensure further review and improvement.
We’re glad to know that your issue was resolved through Amazon, and we truly appreciate you taking the time to share your feedback, as it helps us continue to improve.
Best regards,
FLEXTAIL Team
Poor quality
I've purchased Nano compression bag set from Flextail. The product is of very poor quality, cheap and doest fit for purpose. Nothing in common as in their advertising videos.
12 March 2026
Unprompted review
Reply from Flextail
Dear Sergey,
We’re very sorry to hear that the product did not meet your expectations, and we sincerely apologize for the experience.
We understand your concerns regarding the quality and performance, and we take feedback like this seriously. At the moment, we were unable to locate your order details based on the available information.
Could you please contact us at support@flextail.com with your order details? Once we receive your information, we will verify the case and provide you with an appropriate solution as soon as possible.
Thank you for your understanding.
Best regards,
FLEXTAIL Team
Good product
Good product. First they sent a wrong product but they really came up with a quick and easy solution. Everything was fine
1 March 2026
My order came in time and in working…
My order came in time and in good condition. Will absolutely purchase a second one.
1 March 2026
Pump works well but the Max 3 Pump has…
Pump works well but the Max 3 Pump has a dual purpose, it is a light as well. The downside of this is it is near impossible to find the switch in the dark, something that you would think would be an important part of the design. So for me the body flush switch needs re designing so that you can feel the switch when your finger is over it.
7 March 2026
Unprompted review
Reciving one that turns on is a plus…
Reciving one that turns on is a plus the first one i ordered it arrived but would not turn on and i was not given wranty the second was stolen so this is my third one.
2 March 2026
Faulty, failed on first use
The first time that I tried to use the battery to recharge my phone, it became unresponsive and showed a continuously flashing green light. Luckily I found other charging options as I was relying on it to provide power on a five day hike.
3 March 2026
Sent a used product as new
Sent me a tyre inflator that was scratched and dirty. Obviously USED. Do not trust this company!
3 March 2026
Unprompted review
Takes a while to come 2/3 weeks
Good item ,came well packed , very light and super fast charge
1 March 2026
Do not buy from this company
Do not buy from this company, products that do not work, returns only within 7 days and shipping back to USA ay own cost
14 February 2026
Unprompted review
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