Hi made a quick easy booking with Mr Ronnie he understood and delivered exactly what I needed i wouldn't get anywhere with out Ronnie at Flightcatchers.com. Fantastic customer service Flightcatchers a... See more
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Review summary
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Reviews shaping this summary
Really good experience with Flightcatchers. The whole booking process was smooth and easy, and they helped me find a good deal without any hassle. Big thanks to Badar, Haroon, and Qamar Iqbal f... See more
Company replied
I had a great experience with this Travel Agency, Their consultant Abraham was extremely helpful and professional. He explained everything clearly and guided me through the entire process step by ste... See more
Company replied
Had to cancel my initial booking made online via another company as they did not honor their price quoted and wanted considerably more money. Rebooked same flights at near initial cost through Flightc... See more
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Company details
- #126 of 206 best companies in Travel agent
- #26 of 37 best companies in Airline ticket agency
- #21 of 46 best companies in Flights search site
- #29 of 41 best companies in Tour Agent
- #87 of 149 best companies in Tour operator
- #49 of 103 best companies in Travel deals
Written by the company
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
Contact info
84 Kingsley Road, TW3 1QA, Hounslow, United Kingdom
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4.7
Excellent
15K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that you had a great experience and that Selvester was able to assist you effectively. Your appreciation means a lot to our team.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
taha was very good in terms of helping
17 April 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your feedback. We’re glad to hear that Taha was very helpful in assisting you.
We appreciate your support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that you had a great experience with our service and that Qumar Khalid was able to assist you.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Can't complain with the service kamal…
Can't complain with the service kamal and suffian both did they best for me got me the best rate held the quote for me for 24 hours like they promised would deffo recommend
17 April 2026
Reply from Flightcatchers
Dear Mrs Kiran Khuram,
Thank you for your kind feedback. We are delighted to hear that you were satisfied with our service and that Kamal and Suffian were able to assist you in securing the best rate while honouring the quoted price.
Your recommendation means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Mr Taha was very supportive & gave me clear indication of the ticket prices
Mr Taha was very supportive & gave me clear picture of how prices fluctuate.
Booked the ticket with his support.
Very useful & helpful.
17 April 2026
Reply from Flightcatchers
Dear U.K,
Thank you for your feedback. We’re pleased to hear that Mr. Taha was supportive and provided clear information regarding ticket prices, helping you complete your booking smoothly.
We truly appreciate your kind words.
Best regards,
Customer Care Team
Well explained each details clearly
Well explained each details clearly
16 April 2026
Unprompted review
Reply from Flightcatchers
Dear Irshad Ali,
Thank you for your feedback. We’re glad to hear that everything was explained clearly and to your satisfaction.
We appreciate your support.
Best regards,
Customer Care Team
The experience i had was amazing
The experience i had was amazing. Adnan Khan was very supportive and dealt with my enquiries in an efficient manner.
16 April 2026
Reply from Flightcatchers
Dear Samina Hussain,
Thank you for your kind feedback. We’re delighted to hear that Adnan Khan was supportive and handled your enquiries efficiently, making your experience amazing.
We truly appreciate you taking the time to share your experience.
Best regards,
Customer Care Team
great customer support from suffyan
I was assisted on a call throughout the booking process, Suffyan was really helpful making sure everything was done smoothly. Thanks to his support, the whole process felt easy and stress-free.
16 April 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback. We’re pleased to hear that Suffyan provided great support and made your booking process smooth and stress-free.
We truly appreciate your comments.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Nazneen “Manny” Aziz Ahmed,
Thank you for your kind feedback. We’re glad to hear you had a positive experience with Anees.
We appreciate your support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that you had a great experience with our service. Your support is truly appreciated.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Very easy to work with booking was…
Very easy to work with booking was within 10 minutes
16 April 2026
Reply from Flightcatchers
Dear Christopher McDonald,
Thank you for your feedback. We’re glad to hear your booking experience was quick and easy.
We appreciate your support.
Best regards,
Customer Care Team
Mr Mohammad Anees Gave Excellent Customer Service
Mr Mohammad Anees was really diligent and highly cooperative. He made my experience with flight catchers flawless and helped me with checking best availability and suitable flights for my smooth travels abroad. Highly recommend Flight Catchers and a big shout-out for Mohammad Anees for his excellent customer service.
16 April 2026
Reply from Flightcatchers
Dear Amir Numan,
Thank you for your wonderful feedback. We’re delighted to hear that Mr. Mohammad Anees provided excellent service and made your travel experience smooth and hassle-free.
Your recommendation means a lot to us, and we will be sure to share your kind words with him.
Best regards,
Customer Care Team
The agent name was selvester
The agent name was selvester. He was really helpful and provided all the relevant details. He made all the booking process very easy.
16 April 2026
Unprompted review
Reply from Flightcatchers
Dear Amina,
Thank you for your kind feedback. We’re pleased to hear that Selvaster was helpful, provided all the relevant details, and made your booking process easy.
We truly appreciate your support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Bing,
Thank you for your kind feedback. We are pleased to hear that you found our service very good and helpful, and that Qamar Khalid was able to assist you well. Your support is truly appreciated.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
It’s really good service
It’s really good service
I was in contact with Kashif he helped me a lot.
16 April 2026
Reply from Flightcatchers
Dear Irfan,
Thank you for your feedback. We’re glad to hear you had a good experience and that Kashif was able to assist you effectively.
We appreciate your support.
Best regards,
Customer Care Team
Great service.
I bought my tickets from Flightcatchers last year, too. Their service is very prompt, and the staff are very friendly and considerate.
This year I bought my tickets from them again. This time I was served by Sarang, and he was very helpful.
16 April 2026
Reply from Flightcatchers
Dear KK,
Thank you for your kind feedback and continued trust in Flightcatchers. We are delighted to hear that you had a prompt and positive experience once again, and that Sarang was able to assist you effectively this time as well.
Your continued support means a lot to us, and we truly appreciate your recommendation.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Simple and easy booking and very good…
Simple and easy booking and very good customer service and support by Qaiser
16 April 2026
Unprompted review
Reply from Flightcatchers
Dear Mr. Zaheer Kadri,
Thank you for your feedback. We’re pleased to hear that you found the booking process simple and easy, and that Qaiser provided very good customer service and support.
We appreciate you taking the time to share your experience.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Yassar Khan,
Thank you for your kind feedback. We’re glad to hear you had a positive experience and that Mr. Sylvester provided great customer service. We appreciate your support and will share your comments with the team.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you for your feedback and for being with us for the past 7 years.
We appreciate your kind words about Mr. Abdullah Mughal and will share them with him. We also note your concerns and apologize for any inconvenience caused.
Your feedback helps us improve, and we value your continued trust.
Best regards,
Customer Care Team
Qamar Iqbal was very helpful and …
Qamar Iqbal was very helpful and informative. Great customer service.
15 April 2026
Unprompted review
Reply from Flightcatchers
Dear Devi,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with Mr Qamar and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
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