Flight Centre Canada - Flight Centre Broughton Street Reviews 19

TrustScore 4.5 out of 5

4.6

615 Broughton Street, V8W 1C8 Victoria, BC, CA


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Rated 5 out of 5 stars

Flight scheduling was perfect for me. Valery heard all my requests and even added a suggestion that was a don't miss opportunity for me. She helped me with all my questions that included details o... See more

Company replied

Rated 5 out of 5 stars

Taylor was amazing in every way.. He's very knowledgeable patient and kind. We were able to book our trip with ease of mind. Taylor is top , notch at his job , went above and beyond. I would definitel... See more

Company replied

Rated 5 out of 5 stars

Jacklin was just so friendly and knowledgeable, she was able to get me the perfect direct flight for my 13yo granddaughter to visit for Spring break! She took care of all the details and turned somet... See more

Company replied

Rated 5 out of 5 stars

NEIL CHESWORTH was amazing. His knowledge of the Australia and Bali made our dream vacation wants and wishes come true. He worked hard to find us perfect accommodations for my two adult children, my h... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Taylor was amazing in every way.

Taylor was amazing in every way.. He's very knowledgeable patient and kind. We were able to book our trip with ease of mind. Taylor is top , notch at his job , went above and beyond. I would definitely book through Taylor again.He deserves a raise. Thank you so much Taylor

5 May 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Hi Angela, thanks for sharing your experience booking your travel with Taylor. We love to hear that he was amazing in every way and that you'd definitely book through him again!

Rated 5 out of 5 stars

Flight scheduling was perfect for me

Flight scheduling was perfect for me. Valery heard all my requests and even added a suggestion that was a don't miss opportunity for me. She helped me with all my questions that included details of insurance and was always available when I needed

15 March 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the 5-star review, Martha, and sharing your positive experience booking with Valery.

Rated 5 out of 5 stars

Nate has always been super helpful

Nate has always been super helpful. We are looking forward to our holiday !

6 March 2026
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the 5-star review, Judith, and sharing your experience booking with Nate. Enjoy your trip!

Rated 5 out of 5 stars

Best Travel Planning Experience!

This was my first time booking through a travel agency, and I’m really glad I chose Flight Centre.

We were a group of 16 guys traveling together, which is not easy to organize, but Hiba and her team handled everything extremely well. From the start, she worked hard to find a resort that fit our group perfectly and stayed within our budget.

Throughout the whole process Hiba kept me informed and made sure everything was in order before our trip. Even after the initial booking, when we had a few changes and adjustments, she was quick to help and made the process smooth.

Planning a trip for a group this size could have been stressful, but Hiba made it easy. I honestly don’t know how I would have managed it without her help.

If you’re looking for a travel agent, I highly recommend reaching out to Hiba. She’s professional, responsive, and clearly very experienced at what she does. I’ll definitely be recommending her to others and will be booking with her again in the future

27 February 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks, Andres, for sharing your experience booking travel with Hiba. We're honoured that you chose us for your first time booking travel through an agency, and beyond happy that the experience was everything it should be and more. We agree, planning group travel can be stressful, but our Experts are pros! We love that you'll be recommending Hiba to others and look forward to helping with your future travels!

Rated 5 out of 5 stars

Great Staff!!

Jacklin was just so friendly and knowledgeable, she was able to get me the perfect direct flight for my 13yo granddaughter to visit for Spring break! She took care of all the details and turned something stressful into something enjoyable. Thanks for the great customer service!!

3 February 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the 5-star review, Laureen! We're so happy to hear that Jacklin was able to meet your needs and provide great customer service in the process. We hope your granddaughter enjoys her visit!

Rated 5 out of 5 stars

Nate Mosher is a very helpful agent and…

Nate Mosher is a very helpful agent and has lots of information to share

16 January 2026
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the 5-star review, Corinne. We love to hear how helpful and knowledgeable our Travel Experts are. Thanks for sharing your experience booking with Nate!

Rated 5 out of 5 stars

I was very pleased with the service …

I was very pleased with the service The agent was polite and helpful He gave me his full attenttion. He was very understanding of my needs and made sure I got hard copies of all my papers. Thank you for your time and service

26 October 2025
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the 5-star review. We're so happy to hear you had a positive experience.

Rated 5 out of 5 stars

Katherine in the Victoria office

Katherine in the Victoria office was fantastic at finding an excellent package for myself and my daughter. She listened to our specifics and found a combo that combined our desire to experience a new location and culture with our need for some relaxation. Thank you.

1 October 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

This is what we love to hear, Cynthia...our Travel Experts taking your travel needs and creating the prefect package to match. Thanks for sharing and we look forward to assisting with your future travel needs!

Rated 5 out of 5 stars

Everything is made easier with Jane

Everything is made easier with Jane in Burlington Ontario.

Truly a professional.

Outstanding service and forethought.

Great recommendations for hotels as well.

Payment process worked like a dream

5 August 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the 5-star review, Jason. We're glad to hear that working with Jane to book your travels has been a seamless experience.

Rated 5 out of 5 stars

Just wanted to thank Sam for all her…

Just wanted to thank Sam for all her hard work! She has made our dream family vacation come true! She has been very informative and always ready to answer any question we had promptly and efficiently. Thank you for everything!

18 June 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Hi Tony, we love to hear that Sam made your dreams a reality with her expertise! Thanks for sharing 😊

Rated 5 out of 5 stars

NEIL CHESWORTH was amazing

NEIL CHESWORTH was amazing. His knowledge of the Australia and Bali made our dream vacation wants and wishes come true. He worked hard to find us perfect accommodations for my two adult children, my husband and myself. As we were on vacation for 1 month we stayed in 5 different resorts and all were amazing... Thank you Neil for a dream vacation.

29 April 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

We’re so pleased to see this awesome review for Neil and hearing her expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing, Sabrina!

Rated 5 out of 5 stars

You are ALWAYS the best.

Flight Centre agents in Victoria BC are very helpful and friendly to seniors who have problems with modern electronic ticketing.

3 June 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the great review!

Rated 5 out of 5 stars

Nate has great communication with us…

Nate has great communication with us when planning a trip, very thorough with details.
Since our initial trip planned with him, we were so impressed that we will always choose him as our agent.
Thanks Nate

30 May 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

We love to see this awesome review for Nate, and how he used his expertise and experience to take such great care of your travels! Thanks for sharing, Susan!

Rated 5 out of 5 stars

Jaime Murcheson is THE BEST!

Jaime Murcheson is the BEST travel agent you could hope for. Her attention to detail is unmatched - she took care of everything little thing (transfers, hotels, mobility aids, 'must see items') when we went on our Med Cruise a couple years ago and again now on our Alaskan Cruise leaving in 3 weeks.

My mom has mobility issues and Jaime made sure to arrange hotels in Europe that would accommodate my moms scooter (not an easy feat!!). She also made sure we had someone waiting for us at the airport to get us to the hotel - there is nothing more reassuring when arriving in a foreign country than seeing a sign with your name on it lol.

I can not recommend Jaime more!! She really goes above and beyond to make sure that every little detail is covered.

1 April 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

We love to see this awesome review for Jaime, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Leigh-Ann!

Rated 5 out of 5 stars

Katherine Paquette was a pleasure to…

Katherine Paquette was a pleasure to deal. Not only was she known & efficient,
She made my booking experience quick
& seamless.

9 April 2025
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Hi Diane, we are thrilled to hear that Katherine provided exceptional service and made your booking process so easy! Thank you for your fantastic review!

Rated 5 out of 5 stars

Nate in Victoria was SO patient with me…

Nate in Victoria was SO patient with me when I kept asking for different hotels in Loreto. He couldn't have been kinder! He did find me an hotel at a good price, with wheel chair privileges on all airlines. I'm 80 years old with some minor mobility problems. Go to him if you want excellent service!

14 March 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Broughton Street

Thanks for the glowing review, Margaret! We’re delighted to hear how Nate provided you with an outstanding booking experience and has taken such great care of your trip 😊

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