Flight Centre Canada - Flight Centre Burlington Reviews 46

Every time we use the Flight centre representative we are happily satisfied with their service. It takes a load of me and leaves it with capable person who is fully aware what needs to be done and how to do it effectively and reliably. I highly recommend Ang who is very experienced and knowledgeable.

I can’t say enough wonderful things about Vicki Malcolm and the exceptional service she provided for my husband and I. From the very beginning, she went above and beyond to ensure every detail was taken care of, not only helping us book our flights but also preparing us for what to expect when we arrived at our destination.

Vicki took the time to guide us through your options, explain how to use our phones abroad, introduced us to the latest eSIM card options, and recommended the best app for making payments. Her knowledge, patience and attention to detail gave us confidence and peace of mind before we even left home.

We are incredibly grateful for all the help and support and would not hesitate to recommend Vicki to anyone looking for a knowledgeable and dedicated travel agent. We will definitely be using her services again for our future travels!

We booked 4 tickets today through Flight Centre in Burlington, Ontario, and overall the service experience was very professional and efficient. Christine was especially helpful, responsive, and professional throughout the reservation process. She answered our questions promptly and made the booking process smooth and stress-free. However, we were disappointed with the pricing transparency. Flight Centre charged us $587 CAD per person, including their $39 per person processing fee, which we consider reasonable for the service provided. What's difficult to accept is the large difference in the actual ticket price compared to other available options. The same flight was available directly on the airline's website for approximately $327.50 USD and on Booking.com for about $425 CAD. Despite asking for clarification, no reasonable explanation was provided for the significant price disparity. While the customer service was excellent, customers should carefully compare prices before booking, as the markup can be substantial. — feeling annoyed.

Rely regularly on Mary,her experience,her travel knowledge,her understanding and patience working with seniors who do admit to some tech challenges.

Professional, easy simple and No Hard Sales then doesn't waste my time

I had an amazing experience! My boyfriend and I went to Ryan. He was so funny, understanding, and incredibly helpful throughout the whole process. This is my first trip without my parents, and he made everything feel easy by giving clear directions and answering all of our questions. I truly appreciate it and would 100% recommend!

We dealt with Ryan Milne at the Burlington Centre location. We came in with a list of requests and preferences and Ryan custom designed a trip for us that we will never forget. He was patient and understanding. Thanks again Ryan. We will definitely recommend you to friends and family.

Mary Jarvis helped us with a rather complicated multiple versions of 2 bookings. She is the most calm and helpful person you can imagine.

The service of the Customer Representatives, in particular Jane Cundari was absolutely 5 star.

No question was unimportant and recently Jane and Flight Centre were able to save us a substantial amount on an upcoming cruise.

I fully recommend Flight Centre , particularly Jane .

Thankyou

Stan Falkowski

We walked into the flight Centre in Burlington mall looking for ideas for an all vacation. We walked over to meet Vicki Malcom and she helped us find the holiday we were looking for. She is extremely knowledgeable and well travelled. It should have been a minefield for us as we have only gone all in once but she gave us all the pros and cons of different destinations and hotels. We walked out a little later with what looks to be an incredible visit coming for us in April. Thanks again Vicki
Kev and Bev

From the moment I started working with Cortney from the Burlington location I was very happy. Little did I know this happiness would continue once our trip started, on the way home and after our trip . She is very quick to respond and extremely knowledgeable. If she didn’t know the answer she researched it and got back to me.
I will not hesitate to use Cortney or Flight Centre again.

We only book with flight centre in Burlington. The travel agents we deal with, Jane Cundari and Ryan Milne, both go above and beyond to book our travel. We have 2 more vacations booked with them, one May, 2026 and one February, 2027.

I’ve always wanted to go to Greece Ryan found me an amazing deal, great flights and found a self guided tour to go to Athens and 3 islands It is going to be amazing. He researched my trip for me before we even met up at our appt. It was booked so quickly. He is such a great guy and so knowledgeable on travel! I will be booking all my future travel with him 😊😊😊

I have dealt with Lindsay Adler and Burlington Flight Centre for around 20 years. There are people you work with in your life that become part of the family and that’s Lindsay. Even my adult kids have used Lindsay now.

I can not speak highly enough about the dedication, knowledge and caring that Lindsay has demonstrated on so many occasions I can’t count. Don’t care who it is that asks I would recommend her time and time again.

Reema helped make a stressful family booking a breeze. Sometimes the human connection makes all the difference...

Victoria Malcolm in your Burlington office was extremely friendly and knowledgeable… answered all questions perfectly . Explained everything to us easily ….

5 star to Sue Harriman for her quick response and booking of our trip. Thank you Sue,

George and Sue Bremner

We have been dealing with Sue Harriman and she is fantastic. Sue has provided us with great feedback and reviews on some of the Resort Packages we were looking into. Sue is a delight to deal with and looking forward to our continued relationship throughout our vacation experience. Thank you 😊

The agent was responsive and helpful with flights, and accommodations.

Always a great experience with Ryan at the Burlington Mall location. He takes the time to listen and find me the "must haves" and never tries to upsell. He also has a great sense of humour!