Flight Centre Canada - Flight Centre Kitsilano Reviews 22

TrustScore 4.5 out of 5

4.6

2127 West 4th Avenue, V6K 1N7 Vancouver, BC, CA


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Rated 5 out of 5 stars

Becca at the Kitsilano branch was really helpful sorting out our flights and connections in Europe. Highly recommend looking her up!

Company replied

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 4 out of 5 stars

I want to say how helpful Katelyn was at the Kitsilano Flight Centre store. I had just had a very negative and stressful experience trying to book my trip elsewhere, and Katelyn was so sympathetic an... See more

Company replied

Rated 5 out of 5 stars

If I could give 6-starts review, I would be happy to do so. When I walked into Flight Centre location on W 4th in Kitsilano, surely the Fortune must smiled on me. I was warmly greeted by Ms. Katelyn L... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Becca at the Kitsilano branch

Becca at the Kitsilano branch was really helpful sorting out our flights and connections in Europe. Highly recommend looking her up!

23 April 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks for sharing, Barbara. We love to hear that you highly recommend Becca based on your own positive experience.

Rated 5 out of 5 stars

Travel Expert Experience

The travel expert who assisted us, Ben, was extremely helpful, and made the process of booking flights quite easy and straightforward.

1 April 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks for the 5-star review, Nicholas. We love to hear that Ben was extremely helpful and made the flight booking process easy and straightforward. Thanks for sharing!

Rated 5 out of 5 stars

Christina

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight discourteous and poorly-trained Travel Consultants I reached in the previous 48 minutes before reaching Christina? Completely worth them. Thank you Flight Centre!

30 March 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks for the 5-star review, Amanda. We're so glad that Christina was able to answer your questions and support your travel needs. Thanks for sharing!

Rated 5 out of 5 stars

Nicki’s efficiency to booking my flights

Nicki was so friendly and kind. She booked my reservations in a very professional manner. I will surely make sure to get her for my next travel plans. I would recommend Nicki to anyone who requires assistance with their booking.

28 February 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks for the positive review, Sam. We love that Nicki provided great customer service and that you'd recommend her to others. Thanks for sharing and we look forward to assisting with your future travels.

Rated 5 out of 5 stars

Ben Robertson was fantastic…

Ben Robertson was fantastic in booking our trip to South Africa. He was very prompt in his responses to our queries and efficient in sorting out seating issues with BA.
I would highly recommend Ben and Flight Centre Kitsilano.

29 October 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks, Richard, for sharing your experience booking a trip with Ben. We're so happy to hear that he was fantastic to work with!

Rated 5 out of 5 stars

I can’t thank Andrew Stafford and Nicki…

I can’t thank Andrew Stafford and Nicki Clark enough for the service and support that they gave me anytime I want to travel or have any issues, which they address right away and solve. Can’t thank them enough and Flight Center . Thank You 🙏🏻

12 August 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

And we can't thank you enough for the 5-star review! We're so thrilled to hear that you've had such a positive experience working with Andrew and Nicki 🙂

Rated 5 out of 5 stars

If I could give 6-starts review

If I could give 6-starts review, I would be happy to do so. When I walked into Flight Centre location on W 4th in Kitsilano, surely the Fortune must smiled on me. I was warmly greeted by Ms. Katelyn L. who proved that amazing customer service didn't die. Katelyn was more than one can expect from a travel agent - professional, friendly, expertly putting our travel plans together with a warm smile, and patiently explaining all my questions. I will never go anywhere else for my future travels and I commend Flight Centre to hire such excellent employees, thank you!

29 July 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks, Ven, for the 6-star review 😉 We're so happy to hear that Katelyn provided amazing customer service from the moment you walked into the store. We look forward to assisting you with your future travel needs!

Rated 5 out of 5 stars

Great Resource

I’ve been going to Flight Centre for years now and am so impressed by the assistance I’ve received from everyone at this office. I couldn’t travel without them.
Recently I went to Andrew Stafford with a trip-related insurance issue. He was incredibly patient and kind. And solved what to me had been a huge problem.
It’s great to have Flight Centre as a resource. Good work you all!

21 July 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks, Renee, for sharing your positive experience with Flight Centre. We're so happy we were able to resolve your trip-related insurance issue. We look forward to assisting your with your future travels!

Rated 5 out of 5 stars

experience counts

when travelling out of country and airlines was on strike Didac kept me calm reassured me with his teams knowledge and experience and explained what to do if needed - all went smoothly so grateful for choosing Didac at flight centre.

2 July 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Hi Judy, thanks for the fantastic review of Didac! We love to hear how their expertise and knowledge helped take the stress out of your travels😊

Rated 5 out of 5 stars

Five Stars for Becca

Becca was a treat to deal with while booking our trip, giving us lots of flight options, ensuring we found the best price for our itinerary. Thank you, Becca!

18 June 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Hi there, thank you for leaving such an amazing review about Becca! We love to hear it 😊

Rated 5 out of 5 stars

Ours was a fairly simple request.

Ours was a fairly simple request - two return flights to San Jose del Cabo - but we wanted help from the professionals, and Becca's expertise was excellent! She walked us through the options, helped us to make a decision, and then covered all the booking details most efficiently and with a minimum of fuss. She was friendly and personable, and we would not hesitate to visit her again, should we need assistance with future travel plans.

5 June 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

We love to see this awesome review for Becca, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Nancy!

Rated 5 out of 5 stars

Stress-free booking

We had s fairly stressful-to-organize family vacation with some stops and some members flying separately for some part of the trip. We walked-in the Flight Center and Becca, our agent helped us find the right flights and itinerary that adapted to our trip. At the end of the day we felt this was the most cost-effective way of booking.

29 May 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thank you so much for the fantastic feedback! We’re delighted to see how Becca took great care of your trip and took away any stress for you ❤️

Rated 5 out of 5 stars

Best employee

Best employee, very helpful, professional and knowledgeable.

1 May 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thank you for the wonderful review about the team. Your kind words are greatly appreciated! 😊

Rated 4 out of 5 stars

Katelyn at the Kitsilano Flight Centre was fantastic!

I want to say how helpful Katelyn was at the Kitsilano Flight Centre store. I had just had a very negative and stressful experience trying to book my trip elsewhere, and Katelyn was so sympathetic and supportive. She jumped right into action booking my flights and putting together a self driving tour for me, which completely put my mind at ease. She communicated continuously throughout the process and answered all my questions promptly and cheerfully.
Thanks so much Katelyn, for helping me and my husband get the vacation we want!

13 May 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Thanks for the glowing review, Kathy! We’re delighted to hear how Katelyn provided you with an outstanding booking experience and has taken such great care of your trip 😊

Rated 5 out of 5 stars

I had a great experience looking for a…

I had a great experience looking for a trip with multiple stops in different countries. No need to shop around online to navigate the chaos of options. One phone call and I had an affordable trip taken care of.

14 May 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Hi Sal, thank you for leaving such an amazing review about the team! We love to hear it 😊

Rated 5 out of 5 stars

I have been using flight centre…

I have been using flight centre locations for over a decade now and I have never had a problem. This latest trip was to New Orleans and the lady that helped me her name was Kaitlyn and I was so happy with the vacation she planned out for me.
This trip was a little bit more complex because it was not a prebuilt package, Kaitlyn put the flights together herself the hotel, and some city tours for me and I couldn’t be happier. Oh my flights went smooth. My hotel was excellent and the tours were so much fun. And the price was extremely reasonable.

1 May 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

We're thrilled to hear that Kaitlyn made your New Orleans trip so enjoyable and seamless. It's wonderful to know that everything from the flights to the tours exceeded your expectations. Thanks for your kind words Bryan!

Rated 5 out of 5 stars

Had a great trip to Banff National Park…

Had a great trip to Banff National Park all thanks to my travel agent Ben who was incredibly friendly and quick to respond. Everything was organized for us (bus to and from the airport, a lovely sightseeing tour around Banff, Lake Louise, etc) and our hotel was right in town which made it very easy to get around. Will definitely be using his services again! Thanks Ben ☺️

10 April 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

We love to see this awesome review for Ben, and how he used his expertise and experience to take such great care of your travels! Thanks for sharing, Lauren!

Rated 5 out of 5 stars

Amazing service from start to finish.

They save you time and stress by handling all the logistics, and offer tailored recommendations based on your interests and budget.

25 April 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

We love to see this glowing review for the team, and how they secured you a great deal and made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😊

Rated 5 out of 5 stars

Friendly and competent service

I have used Flight centre for years but recently I have had two recent positive interactions, and that is because of Andrew. He quickly handled the redeeming of my Air Canada credit. What could have been a very stressful situation dealing with Air Canada in the lead up to the impending strike was taken care of by Andrew in a timely and professional manner.
With a recent booking to Puerto Vallarta, Andrew was quick in getting back to me with information, finding ways to keep within my budget and getting the best flights. All of this done with efficiency and a smile. I would highly recommend Flight Centre for your travel needs and in particular Andrew.

4 March 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Kitsilano

Hi Jane, thanks so much for sharing this wonderful review for Andrew! We love to hear how his professional manner made your booking process seamless and enjoyable 😀

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