Georgiii Scott from flight centre brookside is excellent she is our go to girl for travel ,very knowledgeable professional and easy to talk to . I give her a rough idea at what we are looking to do an... See more
Company replied
Location
Switch locationShop 82 Brookside Shopping Centre, 159 Osborne Road, 4053 MITCHELTON, QLD, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bianca the Asst Store Mgr served my son and I for a trip to the UK. She was very friendly, professional and clear about understanding our needs for the trip including insurance. Wouldn't hesitate t... See more
Company replied
From sitting down with Cassandra @ Brookside Flight Centre, to leaving with the excellent service that I received, I couldn't have asked for better service. Cass assisted with all my questions, findi... See more
Company replied
Flight Centre Mitchelton are very easy to deal with, Robert has a great team , always helpful , nothing is an issue
Company replied
Company details
About Flight Centre Australia - Flight Centre Brookside
Written by the company
Written by the company
Contact info
Shop 82 Brookside Shopping Centre, 159 Osborne Road, 4053, MITCHELTON, QLD, Australia
- (07) 3355 0173
4.2
Great
15 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Flight Centre Australia - Flight Centre Brookside
Thanks for the great review 😊
Georgii went out of her way to get our…
Georgii went out of her way to get our round the world flights. Thank you
4 February 2026
Reply from Flight Centre Australia - Flight Centre Brookside
Thanks for the great review 😊
Excellent service and attention to…
Excellent service and attention to requests and queries made
30 January 2026
Reply from Flight Centre Australia - Flight Centre Brookside
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂
Flight Centre Mitchelton are great to deal with
Flight Centre Mitchelton are very easy to deal with, Robert has a great team , always helpful , nothing is an issue
29 January 2026
Unprompted review
Reply from Flight Centre Australia - Flight Centre Brookside
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Great professional service
Bianca the Asst Store Mgr served my son and I for a trip to the UK.
She was very friendly, professional and clear about understanding our needs for the trip including insurance.
Wouldn't hesitate to use again.
25 January 2026
Reply from Flight Centre Australia - Flight Centre Brookside
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Georgiii Scott from flight centre…
Georgiii Scott from flight centre brookside is excellent she is our go to girl for travel ,very knowledgeable professional and easy to talk to . I give her a rough idea at what we are looking to do and she runs with it . We have been to Alaska, Canada, America, Fiji,Singapore and Malaysia in the last couple of years all organised by Georgiii. Can't recommend her more highly. Try you won't regret it.
20 January 2026
Reply from Flight Centre Australia - Flight Centre Brookside
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Expertise I can rely on
Expertise I can rely on, and the right package to fit my request, with good suggestions and alternatives, thank-you.
24 December 2025
Reply from Flight Centre Australia - Flight Centre Brookside
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Disappointing
Unfortunately our experience with flight centre Brookside Brisbane was disappointing. Initially planing was good but Overall, the lack of communication and follow-through after payment significantly reduced our confidence in the service provided.
14 September 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Brookside
Hi Jo, we're sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is invaluable and will be shared within our team to help us improve and ensure a smoother, more seamless experience for all our travellers moving forward. We appreciate you taking the time to let us know.
Cass is brilliant and thinks of every…
Cass is brilliant and thinks of every detail as well as being totally efficient in providing excellent service.
19 November 2025
Reply from Flight Centre Australia - Flight Centre Brookside
Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!
Reply from Flight Centre Australia - Flight Centre Brookside
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Went into Brookside flight Centre…
Went into Brookside flight Centre today. Looking to take the kids away somewhere during the holidays. Looking at within Australia or overseas. We are new to Australia and have no idea on places to visit. Was advised we need to know where we won't to go before she can help. The reason we came to your shop was for recommendations and help. Very disappointed in the service we received. Definitely not use this company again.
9 November 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Brookside
Hi Lesley, we’re sorry to hear that your recent experience didn’t meet expectations. We ask that customers come in with a general idea of what they’re looking for, such as preferred destinations, travel dates, or experiences, as the world is big, and we want to make the most of your time and offer the most relevant options efficiently. Our team aims to offer suitable recommendations based on the information provided. That said, we understand you came in hoping for a more hands-on experience, and we’re sorry we didn’t deliver that on this occasion.
Great experience with Flight Centre
We were assisted by Georgiii who was very friendly, knowledgeable and professional, making the whole experience extremely good.
20 August 2025
Reply from Flight Centre Australia - Flight Centre Brookside
We love to see this amazing review for Georgii, and how they were friendly and knowledgeable throughout your booking! Thanks for sharing Glenn 🙂
From sitting down with Cassandra @…
From sitting down with Cassandra @ Brookside Flight Centre, to leaving with the excellent service that I received, I couldn't have asked for better service. Cass assisted with all my questions, finding out what she didn't know off hand, and helping me to book my trip. I would highly recommend the staff at Flight Centre.
8 May 2025
Reply from Flight Centre Australia - Flight Centre Brookside
We’re thrilled to see this glowing review for Cassandra! It’s great to hear that she secured a fantastic deal for you and made the booking process so effortless. Thank you for sharing this wonderful feedback Linda 😊
Reply from Flight Centre Australia - Flight Centre Brookside
We love to see this amazing review for Lauren, and how she made your booking easy! Thanks for sharing Julie :)
Reply from Flight Centre Australia - Flight Centre Brookside
We love to see this amazing review for the team, and how they were knowledgable and efficient! Thanks for sharing Niel :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.