We initially booked our trip through Flight Centre with Josh, who has since resigned. While overseas, my husband became seriously ill and we needed to return home urgently. A close friend visited th... See more
Company replied
Location
Switch locationShop EG19 Canberra Centre, 148 Bunda Street, 2601 CANBERRA, ACT, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been booking with Darcy Grealy at Flight Centre for a few years now. I find him patient and very knowledgeable. He’s been very helpful and thanks to COVID I will continue booking through him even... See more
Company replied
People of Canberra, definitely book your trip through Joon at the Canberra City branch. Great experience end to end and Joon went above and beyond to find the right combination for our group of travel... See more
Company replied
I was helped by Joon Lee and it was a fantastic and smooth service. He helped our group get a package that was perfect for our desired trip. 10/10 experience would use his services again.
Company replied
Company details
About Flight Centre Australia - Flight Centre Canberra Centre
Written by the company
Written by the company
Contact info
Shop EG19 Canberra Centre, 148 Bunda Street, 2601, CANBERRA, ACT, Australia
- (02) 6221 4900
4.0
Great
3 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great, efficient service
I’ve been booking with Darcy Grealy at Flight Centre for a few years now. I find him patient and very knowledgeable. He’s been very helpful and thanks to COVID I will continue booking through him even when I move. Having a great travel agent is like having a great hairdresser, it’s a must!
25 April 2026
Reply from Flight Centre Australia - Flight Centre Canberra Centre
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Flight Centre Review
We initially booked our trip through Flight Centre with Josh, who has since resigned. While overseas, my husband became seriously ill and we needed to return home urgently.
A close friend visited the City store where they met Tem. Tem listened carefully to our situation and promptly arranged flights home with full wheelchair assistance throughout the journey. He went above and beyond by also supporting us with our travel insurance claim and regularly checking in on its progress.
I am extremely grateful to Tem for his professionalism, compassion, and dedication in helping us return home quickly and safely.
25 November 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Canberra Centre
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Booking China Trip
I was helped by Joon Lee and it was a fantastic and smooth service. He helped our group get a package that was perfect for our desired trip. 10/10 experience would use his services again.
20 March 2026
Unprompted review
Reply from Flight Centre Australia - Flight Centre Canberra Centre
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Excellence in canberra
People of Canberra, definitely book your trip through Joon at the Canberra City branch. Great experience end to end and Joon went above and beyond to find the right combination for our group of travelers. Well done!
28 June 2025
Reply from Flight Centre Australia - Flight Centre Canberra Centre
Thanks so much for this amazing review Brandon! We love to see how Joon has gone above & beyond to share their expertise and personalise your trip for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.