Flight Centre AustraliaReviews 

Cameron at Liverpool always very helpful and looks after us for our airfares to UK

Naomi at Sylvania was excellent

The team at Mandurah store are always so helpful and pleasant.

I am extremely disappointed with the experience we had with Flight Centre Shellharbour.

An international booking was made using outdated passenger information that was in their system from 8 years ago resulting in the surname on the airline ticket not matching the surname shown on her passport. At no stage during the booking process was a copy of my mum's passport requested or were we asked to verify details before the ticket was issued.

What followed was stress, uncertainty and numerous attempts to have the issue corrected. Despite these efforts, my mother was ultimately forced to pay almost $2,000 for a replacement airfare in order to proceed with her travel plans.

As customers, we place our trust in travel professionals to exercise a reasonable duty of care when making international travel arrangements. Given the importance of passenger names matching passport details, it is difficult to understand how a ticket could be issued using outdated information without first verifying the traveler's current passport details.

While Ipek was polite throughout the process, the outcome has caused significant financial loss and unnecessary distress for my mother. We appreciate the goodwill gesture that was offered; however, it falls well short of addressing the substantial costs incurred as a result of this situation.

Given the circumstances, we are still reviewing our options regarding the losses suffered and hope Flight Centre takes this feedback seriously and reviews its booking verification procedures to ensure other customers do not experience the same outcome.

Professional, friendly and listened to my requests

Alicia was fantastic and understood our travel priorities as well as working within our dates and budget.

We had the lovely Mannon do a fantastic job to not only find us exactly what we wanted but she managed to package for a fantastic price. We have previously had a trip booked and it was fantastic service.

Steven was very helpful, friendly, and efficient. He has a huge amount of experience in all areas.

Brent was very helpful, knowledgeable and friendly

Cassidy Feder at Norwood provides great service. As long as he is employed by Flight Centre I will use Flight Centre for all my travel needs.

As always Ipek does an excellent job highly recommended

What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understanding. We have booked 2 holidays through her so far and looking at booking more in the future. There would have been no way I could have booked them by myself without her help.

Sarah is upbeat, efficient and funny. She made booking our Nz trip easy. Sarah is thorough and has a world of knowledge

Confident and knowledgeable friendly staff. Listened to our needs and we are now looking forward to a lovely holiday.

Fast and easy process. Professional help.

Tristian from Flight Centre Townsville has been great, booking our flights and cruise. Made everything very easy for us.
Thanks Tristian
Judy & Richard

A big thanks to Amanda at FC Ivanhoe and their legal team for securing a full refund for us when we were charged twice for 4 nights acomodation by Novatel Singapaore.

So straight forward answered all questions,booked holiday in a matter of 45 minutes

I had a great experience with flight centre, particularly Te-Mata from Canberra Centre who made my first holiday to Bali seamless and fun. He was great at organising a range of tours to experience all that Bali has to offer and ensuring all transfers were organised. 10/10 for service and booking an unforgettable holiday!