FlightHub Reviews 9,971

Total Scam

Terrible service

I booked flights in Feb 2020 for my family to fly in June 2020.
The flights were cancelled due to Covid 19 and they promised a refund of the price I paid.
After waiting almost a year Flighthub refunded money only for the tickets subtracting the fee for their "service", but they forgot to reimburse money for the seats I ordered. I am still calling them every week, and Flighthub agents telling me a different stories every time.
On one instance the agent was very rude to me and refused to connect my call with supervisor.
The bottom line - I am trying to get my money back for the last 20 months for the flight that was cancelled.

Please, never used any service of this horrible company!!!

recently I found information about this company on internet. Go to Canada's Government website and search for the Flighthub. You will see the following article:
Investigation of FlightHub ends with $5.8M in total penalties for company and directors

STAY AWAY FROM FLIGHTHUB!

Used to be great now they don't tell what ticket you purchased. Economy is not economy anymore some tickets don't include luggage but you are not told. I am really not happy with their service now and would not use them ever again.

Tried to rebook a flight. Ended up in an endless loop where I received notices to call Flighthub, then the staff directed me to make the flight changes online, then more emails asking me to call the airline, etc., etc.. Staff acted unprofessionally "hum, something like that", "just you stay on the line" and was incompetent (on two occasions they assured me that they had made changes as I had requested, when in fact it turned out that they had made no changes whatsoever.

I bought a ticket with them from Toronto to Turkey .I paid my ticket after a very long search and everything was confirmed. After a week getting am email from flight hub saying they are changing my flight and re routing me to another destination .while that original flight its still there wide open.so I called them talked to someone named Amber unfortunately she has no help at all.She is telling to call Lufthansa for answers. When I called Lufthansa they me told me to call the people i booked ticket with and thats Flight hub.So unfortunately this will be my last time booking flights with flight hub once they get your funds and you have confirmed ticket they can change it whatever they like it .So u lost a customer and will never book flight with flight hub anymore. Liars and scammers as soon they get your cash you have no say again

Hi, I need to change the date on my ticket, I am tried to call them over 7 times each time over an hour on the phone, and nobody picks up! I really do not know what to do as their online system also not showing an option! this is very bad and not acceptable at all! I need help with this

The very worst. Not only do the nickel and dime you to death, even to safely deliver your baggage, and offer no customer service. The worst ever. Will not book with this so called company again.

This is one of the worst companies I've ever had to deal with. They'll charge you for anything, even if they cancel your flight or you need to get your own credit back from your cancelled flight. I hope they go out of business.

Refuse to let me book the same flights a different year with pandemic travel credit
Lie and say they will transfer booking back to Airline to allow a travel voucher that I can use direct with Air Canada to book a flight it was supposed to take 6 weeks, it’s been 4 months.
Social media are no help, call centre unreachable, they must always phone you.

Great customer service. I always buy my tickets on FlightHub and I get a perfect experience every time! Even during these hard times, they were very helpful.

Never buy at flighthub. This is not a company run by a human being for sure some monster must be running to be that brutal to customers. I had booked my mom's ticket last year in January for May and airline cancelled it. Flighthub charged me 75$ for giving travel credit and now, when I want a refund they said it will be 590$ - we are in a lockdown and they want me to rebook as my travel credit will expire and they cannot extend it?? Which policy is that?

I wouldn’t use this company at all. Air Canada cancelled our flight because of pandemic. However, flighthub charged me 50$ for admin fee or whatever. I’m not the one who cancelled it but they penalized me for what the airline does. My suggestion would be buy from airline directly or use Expedia.

One of the worst experience of my life.

I took 2 tickets back in February 2018 (Canada > Spain & return | Canada > France & return).

The flight didn't happen because of Covid (No authorization to travel emitted from Canada) and FlightHub sent me a refund page - It was a scammy way to make me approve a ''Travel Credit''. I asked for a refund and ended up with a Travel Credit.

I called numerous times FlightHub first to complain, then to try to use this travel credit as I have to book others flights. From their website, I can't find a single travel available with the Credit, but I can find flight corresponding on their platform (Same destination, same carrier). Siuation is the same for both tickets (No flight available) - I tried manually a range of 6 months !!
I called FlightHub with details of a flight working with these conditions, available on their plateform, asking to use the travel credit on these specifics flights.

They told me it should not be an issue, but instead of doing just this, they sent me a quotation. I have to pay for it before even displaying it - No service or anything, just front end extorsion. The fees are ''Cancellation Fees'' when there's nothing to cancel, they already withdraw money from my account when they converted the flight to travel credit.

It's never huge amount, but they withdraw the following from my credit card for no service :
- Cancellation Protection - 19.99 x2
- Cancellation Fee - 35x2
- Cancellation Fee (on the quotation) - 25x2

It's extortion, pur and simple, during Covid, to a regular customer - This is really shocking. I'm thinking about legal actions.

I WILL NEVER BOOK THROUGH FLIGHTHUB CANADA AGAIN. In March, prior to the pandemic I had booked a trip to French Polynesia for the end of September. My flight was connecting through the US. As the date approached and the Canadian government kept extending the border closure with the US I was waiting to hear from FlightHub that my flights were cancelled. It never happened. I had to contact them days prior to departure. I knew the flights were cancelled because my husband had received notification from a different online provider we used for his flight. We were on the same flights through United Airlines. He also received his refund within 2 weeks of the cancellation. FlightHub did not make it easy to contact them to make arrangements for a refund and when I did finally get assistance they tried to get me to take a flight credit which I understand to be United's preference but I also knew they were issuing refunds. I was told United had up to 18 weeks to issue the refund so I tried to patiently wait. After not hearing anything after 6 weeks I reached out again and explained how my husband got his refund within 2 weeks. They gave me some story that the airline refunds in the order they receive the bookings. BS because my flight was booked months before my husband's. I decided to reach out to United directly in December to see if perhaps they had refunded Flighthub and Flighthub wasn't refunding me. To my shock and surprise United then told me they would issue me a full refund within 6-14 business days. I waited to receive the refund first before posting this review. I was out of pocket almost $2k since March and am unemployed so this was a big deal to me. I understand that the travel business is really hurting right now so I tried to be understanding. I am so disappointed in the lack of customer service and integrity from this company. I am a repeat customer but they will never receive my business when we can travel again.

I've had an open ticket since September. Managed to speak to a manager to escalate a ticket, so I could get a response on my issue. Was told I'd get a reply in 72 hours, but I didn't. I called back and was told I'd get a reply in 48 hours. I didn't. So I'm trying to get a call back now by requesting a call back. They called me, but I've been on the phone with no agent, just pure silence for 10 minutes now. When I try to get another call back scheduled, the system just says "a callback has already been scheduled", so now i have no way of getting a call back.

*Update: I got a callback, the person said he'd put me in the queue for a different department to handle my inquiry. He said I'd receive a callback within 30 minutes. It's been 5 hours with no callback and I'm unable to receive any more callbacks because I'm apparently "already scheduled for a callback". This company really doesn't know how to deliver to their customers.

My experience has so far been a bunch of empty promises and being rather optimistic about their capabilities. The online system is so poor in trying to get actual human support. The only way is to dig through their "self-serve" content and request a call back instead of calling myself. So sick of this company and my experience with them. I just want some accurate information and ACTUAL FOLLOWUP from them. It's really annoying being promised followup from the company, but I have to go around chasing them and not being successful getting any communications from them.

I bought my ticket in October for 790 cads, they changed my Itinerary just 2 weeks before my flight, it suppose I have to call them back for tiny advice in my booking, but, unfortunately, they don't have any phone number, I guess to make me search through his webpage. What you find there is nothing, So, by a miracle, I found a number where you can reschedule a call...( I really mean miracle), they offered me to change my Itinerary but for 1100 cads more in exchange, for the Itinerary that they choose, actually I'm paying more money than buying a ticket in another travel agent 1 week before my travel...

Flighthub is a great portal to air tickets! The only problem I have is that it’s difficult for their customer service to assist you once you buy the ticket; you usually need to go directly to the airline if there are any issues. Other than this, I usually buy my tickets from flighthub since I don’t always run into issues.

Every time I have purchased airlines tickets through Flighthub I have always found the best prices and flight times. I have been using this for two years now for all my airlines tickets and have saved myself alot of money doing so. I highly recommend using Flighthub for your travel purchases.

I was extremely satisfied with my recent booking with Flight Hub. Everything was very straight forward and easy to book, and we received a confirmation almost immediately afterwards. I would definately go through Flight Hub for all of future bookings.