FlightHub Reviews 9,971

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful, difficult to reach a real person, and experiencing disconnections or being hung up on. Customers frequently encountered issues with the booking process, including hidden charges, multiple incorrect charges, and problems with flight changes or cancellations. Refunds were often a major source of frustration, with many struggling to receive their money back or being offered restricted travel credits instead. Reviewers also reported being charged more than the advertised price and facing unexpected fees for services like seat selection or name corrections. Conversely, a few other people also felt that the customer service was superb, highlighting specific agents who were friendly, professional, and dedicated to resolving their issues. These customers appreciated the personalized attention and effective communication they received, which made their booking experience pleasant and efficient.

What people talk about most

Customer service

Customers consistently express dissatisfaction with customer service, citing issues with AI chatbots... See more

Booking process

Users describe ambiguous interactions with the booking process. Many reviewers report significant issues,... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant difficulties in obtaining... See more

Price

People report negative experiences with price, often encountering hidden charges and unexpected fees.... See more

Payment

Reviewers express significant dissatisfaction with the payment process. Many customers report issues such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

FlightHub is a scammer platform dont book anything from them. They have hidden charges and fees that they will won't mention clearly and then when you forexample travel you will see unnecessary charge... See more

Rated 1 out of 5 stars

NEVER USE FLIGHTHUB. I had an easy transaction - book flights for 2 people to Croatia. Immediately the bank declined the purchase but FH submitted 11 charges to the airline anyway. I tried 2 more cre... See more

Rated 1 out of 5 stars

I purchased refundable flight tickets from this website. I had to cancel the flight because the destination airport got closed. The flighthub didn’t refund me. They deducted $1000 from the original p... See more

Rated 1 out of 5 stars

Booking didn't go through but they charged my credit card anyway. When I tried to contact customer support via text, chat, and phone, I couldn't talk to a real person because their AI agent insisted... See more


Company details

  1. Flights search site
  2. Travel agent

Information provided by various external sources

Based in Ontario, Canada, Flighthub is one of the Canada's fastest growing online travel companies. With a dedicated team with over 20 years experience of serving Canada's travel needs offline, we decided to take our expertise to the web and develop amazing software to improve every aspect of the travel process. We are a well skilled team software engineers and travel specialists that work tirelessly to make Flighthub one of the best sites to plan, book, and manage your travel plans.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Simply the best

Always easy to book a flight on your platform.
Prices are fair, no surprises.
Always booking here and will always do in the future

5 October 2020
Unprompted review
Rated 5 out of 5 stars

I needed to find the cheapest flight to…

I needed to find the cheapest flight to visit my bestie in November and looking at places like Air Miles and individual airlines was so discouraging. I was certain I wasn’t going to find a flight and miss out on my trip. I looked at Flighthub and I found flights plus signed up to get emails for further information on flights. I found the best flight on Saturday October 3rd and I booked it. It took less than 20 minutes and I’m all booked for my November birthday trip to visit another November birthday girl. My bestie and I have been spending our birthdays together for 10 years now and we always have the best time and we make amazing memories as we only see each other at our birthdays. Thank you FlightHub for making that happen!!

5 October 2020
Unprompted review
Rated 5 out of 5 stars

Great

Easy to use website. Confirmation email came quickly.

2 October 2020
Unprompted review
Rated 4 out of 5 stars

So Far, So Great

So far, so great. The girlfriend and I were looking for flights to Vancouver in November. She was on an phone app and I was on the Flighthub website. Flighthub gave use many flight options that the other app did not not. We happily booked our non stop flights to Vancouver and we are looking forward to our visit. If everything goes smoothly once the day comes this review will be changed to 5 stars. Wish us good luck.

2 October 2020
Unprompted review
Rated 5 out of 5 stars

It was so easy

It was so easy to make a reservation. I felt I got a really good price for my flight. I received email confirmations quickly. It was a welcome, enjoyable experience that I really needed during these times of uncertainty.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

Great experience booking our flights!

We booked flights at the beginning of the year which we had to cancel due to covid. Flighthub cancelled our flights and refunded us two days after cancellation, no issues!
We booked our flights again today and tge service was great (as always!)

22 September 2020
Unprompted review
Rated 1 out of 5 stars

Due to covid I had to cancel flights.

Due to covid I had to cancel my parents' flights. I'm eligible for a full refund based on AirCanada but trying to get a hold of anyone at Flighthub is a nightmare. I could not even rebook using the credit available and cannot re-assign the credit. I dont know how they are still busy when its been over 4 months of the panedmic and very very few flights available. I called and left my number for a call back, 4 days later no call back. Today I've been on hold for an hour & a half and still nothing. Would not recommend using FlightHub.

22 September 2020
Unprompted review

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