After dealing with a notoriously terrible airline, I had almost given up hope of receiving any compensation. A missed connection cost us over a day of our holiday, and I was even late for my own 5... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My flight was delayed for over 24 hours . I had a constant battle with the airline to claim compensation for the delay . They flatly refused even though their policies clearly state reasons for compen... See more
Company replied
Excellence. Simple, easy and no nonsense. No bother. Took less than a month to conclude claim. Very simple documentation and evidence needed. Money paid quickly also. Great value, even with their dec... See more
Company replied
My flight was pushed forward and I wasn’t informed till 2.5 hours before takeoff meaning I couldn’t make it, which lead into me missing connections and arriving 1.5 days after I was expected to. I rea... See more
Company replied
Company details
Written by the company
We enforce your right to claim compensation and reimbursement in case of flight delay or cancellation! Simple, uncomplicated and time-saving – our legal experts enforce your rights! We help you with your flight problem! Flight cancelled? or delayed? We support you with all kinds of flight problems and claim your compensation. Even 3 years retroactively.
Flightright
Written by the company
- Claim your compensation now
- ✓ No Financial Risk You only pay if we win – our fee is charged only upon success I ✓ High Success Rate 99% success rate in court – we fight for your rights effectively Flight Compensation Experts I ✓ Over €600 million in compensation recovered for our clients.
Contact info
United States
- flightright.co.uk
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional
We chose this company solely because of the amount of positive reviews here on trustpilot however our experience has been very far from smooth or efficient.
We've got an ongoing claim against Ryanair following a near 5 hour delay back in early October 2024(!). At the beginning we were advised that it might take up to 6-8 months until we actually get the compensation we are entitled to due to EU and UK regulations.
In the meantime whenever we contacted customer services for an update we were told to be patient, they are doing everything they can.
The last few months we haven't even received an automated response to my emails which I find unacceptable.
We are very upset with this company and their lack of communication and do not recommend their services at all.
Ryanair customer services cannot be worse than this and that says a lot.
Update: they emailed recently to let us know that a court date had been arranged and asked us not contact customer service for updates.
8 October 2026
Unprompted review
Reply from Flightright
We appreciate that a lengthy claims process can be disappointing. We’re pleased that your case has progressed to the court stage, and we continue to pursue eligible claims through the available legal channels.
If you have any questions or would like an update, please feel free to reply directly through your case portal. Our team will be happy to assist you.
Kind regards,
Your Flightright Team
Won our money back with ease!
Had a great experience with FlightRight. After our flight was cancelled, the airline was so unhelpful in getting our money refunded.
FlightRight took all our documents with ease and managed to get a full refund plus expenses paid for the alternative travel arrangements we had to make!
The whole process was so quick and easy, really appreciated the updates throughout to let me know they were still working on it!
Money paid within 5 days of it being approved- great service!
7 October 2026
Reply from Flightright
Hello Marie-Claude Parnell-Kerr,
Thank you so much for your wonderful feedback. We’re delighted to hear that the process felt quick and easy, and that our updates were helpful along the way. It’s great to know we could support you in securing your refund and expenses after such a stressful travel disruption.
Best regards,
Your Flightright Team
Done their job very well !
Done their job very well and within a few weeks they payed out our claim towards Transavia. Easy website and process.
7 October 2026
Unprompted review
Reply from Flightright
Hello Jacco de Boer,
Thank you very much for your kind feedback. We’re glad to hear that the process was easy for you and that we could help resolve your claim against Transavia within a few weeks. We truly appreciate your trust in us.
Best regards,
Your Flightright Team
I can highly recommend FlightRight
I can highly recommend FlightRight! Other platforms had rejected claims in the past, but with FlightRight I successfully received compensation for my delayed flight. The process is quick and easy, and I was always kept updated, so I knew exactly where things stood. Great service!
26 September 2026
Reply from Flightright
Hello Ana Chalakova,
Thank you so much for your kind recommendation! We’re delighted to hear that we could help you successfully receive compensation and that you found the process quick, easy, and transparent. It’s great to know our updates helped you feel informed throughout.
Best regards,
Your Flightright Team
Flightright got my compensation from…
Flightright got my compensation from Lufthansa after they had prrviously denied my request and ignored the attempts of a previous ' professional' organisation. I will most definitely use again and recommend if the need arises again.
2 October 2026
Reply from Flightright
Hello John Gray,
Thank you for sharing your experience. We’re very glad to hear that we could help secure your compensation after Lufthansa had previously denied your request. Your trust and recommendation mean a lot to us, and we’ll be happy to support you again if the need ever arises.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Martina Erika Meyer-Schillings,
Thank you very much for your kind feedback. We’re delighted to hear that you found our service efficient and that we were able to help you get your money back. Your satisfaction means a lot to us.
Best regards,
Your Flightright Team
My claim was refused directly by…
My claim was refused directly by airlines but Flightright sorted it very quickly and I got money sent to my bank account.
20 September 2026
Reply from Flightright
Hello Alina,
Thank you so much for sharing your experience. We’re very happy to hear that we could help resolve your claim quickly after the airline refused it, and that you received your compensation successfully.
Best regards,
Your Flightright Team
Fast process.
1 October 2026
Reply from Flightright
Hello Tatiana Pinheiro,
Thank you for your kind feedback. We’re glad to hear that you found the process fast, and we truly appreciate you taking the time to share your experience with us.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Luciana Pizzati,
Thank you so much for your kind feedback. We’re happy to hear that you found the process easy and that we could provide a fast solution for you.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Zoltan Gulyas,
Thank you for your kind feedback. We’re delighted to hear that you appreciated our communication and efficient service. Your satisfaction means a lot to us.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Nuno Cardoso,
Thank you very much for your kind feedback. We’re glad to hear that you found our service efficient and clear, and we truly appreciate you taking the time to share your experience.
Best regards,
Your Flightright Team
This is a rip off they took £116 for…
This is a rip off they took £116 for doing nothing and then also paid in Euros to pay even less of ths claim. Its a scam.
30 September 2026
Reply from Flightright
We’re pleased that we were able to successfully secure your compensation. Our service involves pursuing claims on behalf of passengers, and our commission is only payable when compensation is recovered.
Kind regards,
Your Flightright Team
Our flights were cancelled because the incoming aircraft had a birdstike.
We tried a claim with Discover because out flight was delayed and we were re routed arriving 7 hours late and at 03:00 in the morning. Our claim was ignored (as were others) saying "a birdstike on an in coming aircraft was beyond their control".
Flightright took up our claim and in just 8 days the claim was settled.
Very quick service (yes they took commision but we WOULD have got nothing).
€514 was well received thanks very much.
19 September 2026
Unprompted review
Great experiences with flightright as…
Great experiences with flightright as they were able to recoup the maximum amount for each of my flights, with Lufthansa and Air Dolomiti. Would definitely recommend and would use them again
7 September 2026
Reply from Flightright
Hello Herman Pfanzelt,
Thank you so much for your kind words and recommendation. We’re delighted to hear that you had great experiences with Flightright and that we were able to help you recover the maximum compensation for your flights. We truly appreciate your trust and would be happy to support you again in the future.
Best regards,
Your Flightright Team
Flight Cancellation for "Logistical Reasons"
Over a period of two months, LATAM refused to pay compensation for a delay of over 10 hours on my connecting flight from São Paulo to Florianópolis, which, according to LATAM, had been canceled for “logistical reasons.” This reason does not entitle the airline to refuse payment. After repeatedly setting deadlines that LATAM failed to meet, I handed the case over to Flightright, who successfully secured the compensation payment for me within three weeks. I can only advise everyone to use a professional legal service like Flightright when in doubt, as airlines will try by any means necessary to downplay passengers’ claims until they give up. In my case, I received 860 euros out of the 1,200 euros I was legally entitled to for the delay of two LATAM flights.
23 June 2026
Good results following cancelled flight
The information online is clear and direct and access to help is easy. Responses were prompt and expectations managed through identified time frames for actions.For a process I suspect would have been difficult to navigate on my own it was managed effectively and with good results.
23 October 2025
Reply from Flightright
Hello Barbara,
Thank you for your kind feedback. We’re delighted to hear that you found the information clear, the support easy to access, and the process well managed. It’s great to know we could make things easier for you and achieve a good result.
Best regards,
Your Flightright Team
Definitely recommend
Definitely recommend! I get money back because my flight was cancelled, great communication by email . Thank you!
6 September 2026
Reply from Flightright
Hello Customer,
Thank you so much for your kind recommendation! We’re very happy to hear that we could help you receive compensation for your cancelled flight and that our email communication met your expectations.
Best regards,
Your Flightright Team
They were unable to successfully pursue…
They were unable to successfully pursue a claim for a flight that my Mum was able to claim for and win using ChatGPT. I decided to use Flightright to avoid the hassle of going back and forth with the airline but now that My Mum who was on the same flight has successfully been compensated I will use her complaint format.
27 September 2026
Unprompted review
Reply from Flightright
We appreciate you sharing your experience and understand that the outcome of your claim was disappointing. Our service is designed to handle the process of pursuing eligible passenger claims on behalf of our customers, with each case assessed based on the available evidence and applicable law.
We’re sorry that we were unable to achieve the outcome you were hoping for in this case.
Kind regards,
Your Flightright Team
Reply from Flightright
Hello customer,
Thank you for your wonderful feedback! We’re very happy to hear that you had an excellent experience and found the solution straightforward. Your kind words mean a lot to us.
Best regards,
Your Flightright Team
Excellent service and great experience
I had a very positive experience with this company. The service was excellent, and everything went smoothly. I am very satisfied and would definitely recommend this company to others.
31 August 2026
Reply from Flightright
Hello Bajram Roshaj,
Thank you very much for your kind words. We’re delighted to hear that you had such a positive experience with our service and that everything went smoothly. Your recommendation means a lot to us.
Best regards,
Your Flightright Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.