I think the fact that the date and time for paying the balance of your fare is quite strict, should be made clearer. But Tom Latham was very helpful and as always happy to answer my queries- also when... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Words fail me to describe how reassuring and professional Tom Latham is. I was literally scared of missing the trip due to flight schedule changes. He took his time to look for a good deal, re-assur... See more
Tom Latham has been patient, listening and always preferring options that meets my need at this occasion. I wish all Agents are as professional as Tom, this world will be beautiful. Thanks for yo... See more
Company replied
I want to sincerely appreciate flight ways Ltd for not disappointing me. I feel indepted to TOM LATTAN, ,for displaying high level of professionalism, his listening and communication skills are top no... See more
Company replied
Company details
Written by the company
Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Dorset, United Kingdom
- 020 3287 1342
- info@flightsway.co.uk
- flightsway.co.uk
4.3
Excellent
70 reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was well informed and walked…
The agent was well informed and walked me through every step of the process
14 November 2025
Unprompted review
Reply from Flights Way Ltd
Hi Charles,
Thank you for your review! We are pleased to hear that our agent was well informed and guided you seamlessly through every step of the process.
Providing clear and comprehensive service is very important to us.
Flights Way Ltd Team
Reply from Flights Way Ltd
Hi Charles,
Thank you for sharing your positive feedback! We are delighted to hear that Tom was very helpful and provided you with excellent service. We'll make sure to recognize him for his great work.
We appreciate you choosing Flights Way Ltd!
Tom Latham has been patient
Tom Latham has been patient, listening and always preferring options that meets my need at this occasion. I wish all Agents are as professional as Tom, this world will be beautiful.
Thanks for your help Tom Latham and I promise to refer clients to you in the future. My family will adopt your company for our travel needs. Personally, this is my 5th time round trip to Nigeria this year alone.
God bless you
6 November 2025
Unprompted review
Reply from Flights Way Ltd
Dear Gaphar,
Thank you for your incredibly kind words! We are absolutely delighted to hear about your outstanding experience with Tom Latham.
It is wonderful to know that Tom was patient, listened attentively, and consistently provided options that perfectly met your needs. We agree that his professionalism sets a high standard, and we are proud to have him on our team.
We sincerely appreciate your loyalty—especially as this is your 5th round trip to Nigeria this year alone—and we are honored that you plan to refer clients and have your family adopt Flights Way Ltd for your travel needs.
Thank you for your high praise and your trust. God bless you too.
Flights Way Ltd Team
Overall good experience
Flights Way, in particular Tom Latham, came highly recommended by my sister in law whom he helped sort out tickets for flight to Lagos. Although the flight we reserved were not issued, it was the airline fault so would not fault flight way. Following that issue, Tom came to the rescue spending time with me to get the right ticket (even though it was a bit more), but I trust he got us (3 passengers
) the best deal and I also get compensated for the issue with the first tickets. So overall it was a good experience and I would definitely call on Tom again for future travels.
5 November 2025
Unprompted review
Reply from Flights Way Ltd
Dear Mrs. Erifevieme,
Thank you for taking the time to share your feedback. We are pleased to hear that, despite the initial setback which was due to an airline issue, your overall experience was a good one.
We are especially delighted that Tom Latham lived up to his strong recommendation! It’s wonderful to know he "came to the rescue" and spent the necessary time to ensure you and your two co-passengers secured the best possible alternative flight, as well as helping you receive compensation for the earlier issue.
Tom’s dedication is a great example of the commitment we have to our clients, and we will certainly pass on your high praise to him.
We appreciate your trust and look forward to assisting you with your future travels!
Flights Way Ltd Team
Excellent service.
I booked with Mr. Tom and he was very polite and helpful.
29 October 2025
Unprompted review
Reply from Flights Way Ltd
Hi Chinedum,
Thank you for your review! We're delighted to hear that Mr. Tom was very polite and helpful and provided you with excellent service. We'll be sure to share your feedback with him.
We appreciate you choosing Flights Way Ltd!
Want to be given back my money
⸻
⭐☆☆☆☆ Very Frustrating and Disappointing Experience with FlightsWay Limited
I am extremely disappointed with the way Flight Way Limited has handled my situation. I paid a £150 deposit, and despite reaching out to them countless times by phone and email, they have refused to return my money.
This experience has been incredibly stressful and frustrating, especially as I needed that deposit to buy food and essentials for my children. I have been more than patient, yet all I’ve received are excuses and delays, with no real effort to resolve the issue.
It’s very upsetting to be treated this way after trusting the company with my money. The lack of communication, accountability, and empathy from their side is completely unacceptable.
I would strongly warn others to think twice before booking with Flights Way Limited. My experience has shown that they are unreliable and unhelpful, and they do not seem to care about the impact their actions have on customers and their families.
All I wanted was a fair and honest refund of my own money — instead, I’ve been left disappointed and disheartened.
28 July 2025
Unprompted review
Reply from Flights Way Ltd
Dear Ngambong Anicezet,
We sincerely apologize for the extremely frustrating and disappointing experience you've had regarding the refund of your £150 deposit. We understand how stressful this situation is, especially given your urgent need for those funds, and we deeply regret the lack of communication and the unacceptable delay in resolving this matter.
This is absolutely not the standard of service we aim to provide, and we take your concerns very seriously. We want to rectify this immediately.
Action Steps to Resolve Your Refund
We have immediately escalated your case to our senior management team for urgent action.
To ensure your refund is processed without any further delay, please could you contact us directly right away using one of the following methods, referencing your name and the £150 deposit amount:
Email: info@flightsway.co.uk
Phone: 0203 287 1342
We are committed to providing you with a clear timeline and ensuring the £150 deposit is returned to you as quickly as possible.
We are truly sorry for the distress this has caused you and your family. We are determined to resolve this and restore your trust in Flights Way Ltd.
Flights Way Ltd Team
Experience was great
Heartfelt Appreciation for Your Outstanding Support
Dear Mr. Tom Latham,
I would like to express my sincere appreciation for your exceptional support and kindness. Despite the short notice, you went above and beyond to help me secure a good and reasonably priced ticket.
Your professional advice regarding flight connections, migration requirements, and visa types was truly invaluable. I am especially grateful for your patience and assistance, even late at night when I was stranded your willingness to help made a huge difference. Honestly, for a short time it seems Ive known you for a long time.
Thank you so much, Mr. Tom, for your dedication, understanding, and remarkable service. I genuinely appreciate your commitment and highly recommend your support to anyone in need of reliable travel assistance. I am sure when they will hear your name they will be assured within inside that they are on the right place. My journey was good. Be blessed in Jesus name.
28 October 2025
Unprompted review
Reply from Flights Way Ltd
Dear Elisha Swai,
Thank you so much for this truly heartfelt and detailed appreciation! We are absolutely thrilled to read about your outstanding experience with Mr. Tom Latham.
It means the world to us to know that he was able to provide you with such exceptional support, especially with the short notice and even late at night when you were stranded. Going the extra mile to offer invaluable advice on flight connections, migration requirements, and securing a good, reasonably priced ticket is exactly the kind of dedication we strive for at Flights Way Ltd.
We will be sure to pass on your wonderful feedback and kind blessing to Tom. Your high recommendation is the greatest compliment we can receive.
We look forward to helping you with all your future travels!
Flights Way Ltd Team
I called in at a very critical time and…
I called in at a very critical time and wow! Tom came up to resolve the issue. The effort was life-saving, superbly delivered, and cost-effective. Thank you for the intervention. 5 star!
24 October 2025
Unprompted review
Reply from Flights Way Ltd
Hi Femi,
Thank you so much for your 5-star review! 🌟
We are absolutely thrilled to hear that Tom was able to step up and provide a "life-saving" intervention for you at a critical time. It's fantastic to know his effort was superbly delivered and cost-effective. We will certainly pass on your high praise to him.
We appreciate you choosing Flights Way Ltd and we're here whenever you need us again!
Reply from Flights Way Ltd
Hi Martins,
Thank you for your review! We're delighted to hear that Mr. Tom did a very well job and was able to help you successfully with your ticket.
We appreciate your kind words and look forward to assisting you with your next trip!
Flights Way Ltd Team
I have a Good Experience with Tom he…
I have a Good Experience with Tom he book flight ✈️ For me to Accra and I will Come back again
10 October 2025
Unprompted review
Reply from Flights Way Ltd
Hi Obaapanin,
Thank you for your review! We're so glad to hear that you had a good experience with Tom and that your flight to Accra was a success.
We look forward to assisting you again with your future travel plans.
Flights Way Ltd Team
Tom is a very good agent
Tom is a very good agent, he booked my flight and it was seamless.. I will be booking again soon, thank you.
3 October 2025
Unprompted review
Reply from Flights Way Ltd
Hi Praise,
Thank you for your fantastic review! We are so pleased to hear that Tom provided you with a seamless booking experience. We'll be sure to pass on your kind words to him.
We look forward to helping you with your future travel plans.
Flights Way Ltd Team
I have booked my flight to Abuja…
I have booked my flight to Abuja ,Nigeria with them They are providing a very good customer service.I will highly recommend this company
18 September 2025
Unprompted review
Reply from Flights Way Ltd
Dear John Adebayo,
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience booking your flight to Abuja with us.
It's our top priority to provide very good customer service, and we are delighted that you found our team to be so helpful. Your willingness to highly recommend our company means a great deal to us.
We look forward to assisting you with your future travel plans!
Warm regards,
The Flights Way Ltd Team
AVOID THIS COMPANY AND REFUND MY £200 ASAP
Hello to Everyone that cares to know. Please avoid this agency. They are Scammers.
I had earlier on put up a review sometime in July about them but they managed to contact me and pleaded I take it down that they'll do something about it. Jokes on me cause it only even got worse.
To the details I contacted them earlier on earlier this year to book a flight to Nigeria from Edinburgh. They asked u paid a Deposit of £200 which i did pay that over a call with them and I was to complet payment by June. In June I kept calling them and trying to reach out and nobody picked and even when someone eventually did they promised to phone back the next week which happened to have been mid July. I still kept my cool and kept calling but no response. I got upset and came on to this platform to warn people to disassociate themselves from this company and guess what? You thought it right in few hours they phoned me promising heaven on earth as far as I come on here to delete the Reviews and that they'll make things right. When I asked what happened that I was ignored. They said my number was mistakenly blocked? Blocked? How? Clearly that was a lie but I still ignored it. Anyways I came on here and deleted the review after so much pleading from them. I rescheduled the flight to September 8th and prior to this i asked them about my daughter who will be an Infant at the time of leaving to Nigeria and an Child at the time of Returning to the UK and they kept saying its fine and it didn't matter. I asked at every stage(that is the few times they eventually picked up) until August I still chatted up and they response was when it's September they'll know. September 8th came time to make payment and they delayed the payment until 4 days after and I still had to keep reminding them about the payment. Eventually they reached out to me on the 12th in the afternoon and the call was that my Daughter will need to pay as a child and this has automatically increase my flight fare to almost 50%, we kept having the back and forth and searching for tickets but it wasn't working. They offered me a Turkish flight(26hrs flight) which they said had 12hrs layover with a hotel booking at the airport and just because of how they dealt with my previous issues I didn't feel safe taking their words without confirmations, which I'm glad i did my research as well. I looked up the airline with same time and everything and realised it was a Promo flight and it has 14hrs 45mins layover(but yet again they lied to me that it was 12hrs) and guess what? I called Turkish Airline straight and they said I'm not entitled to a hotel(meanwhile this company had informed me i was entitled to a hotel). By the weekend I sent them a message as a feedback just like I had promised to give them a feed back and the message was that I am not comfortable going with Turkish Air and I'll kindly request my refund to be processed as I'll need it to book another flight. I followed up with a call at the beginning of the week yet no response and no call back and on the Chat I could see they had seen my message hence the reason they have now stopped responding to me. Just as they had been doing in previous times( i hope they don't come back to say they had mistakenly blocked my number this time). I have called them non stop since Monday up till today 18th of Sept and nobody has picked up, responded to my chat or even given a call back.
Flight way I need my Refund of £200 your services are Crap and j need my money back as I work hard for it and nobody is going to scam me of my hard earned money. If my money isn't refunded I'll have to take this to the Appropriate Authorities as your company needs to be investigated.
19 September 2025
Unprompted review
Reply from Flights Way Ltd
Dear Imeobong Akpan,
We are profoundly sorry and deeply concerned to read about your experience. We sincerely apologize for the completely unacceptable service you have received and for our failure to live up to our promises after you initially gave us a second chance. The issues you have detailed, from our repeated lack of communication to the misinformation regarding your daughter's fare and the Turkish Airlines flight, are in direct opposition to our company's values.
We take your complaint and your demand for a refund of £200 with the utmost seriousness. The experience you described is inexcusable and does not reflect the standard we are committed to providing.
We are actively investigating the serious allegations you've raised. To ensure your refund is processed without any further delay and to address all aspects of your complaint, please be assured that a senior member of our customer relations team will be reaching out to you directly and immediately. We will do everything possible to resolve this matter to your full satisfaction.
We understand that our past actions have damaged your trust. We are committed to making this right and ensuring that the failures you experienced are corrected so they do not happen to any other customer.
Sincerely,
The Flights Way Ltd Customer Success Team
Good customer service
Think you Tom for helping me to buy my ticket u have been a good customer servis
12 September 2025
Unprompted review
Reply from Flights Way Ltd
Dear Philip Kombla Demordzi,
Thank you for your review! We are delighted to hear that you had a positive experience and that Tom provided you with good customer service.
It's wonderful to know that he was able to help you with your ticket purchase. We will be sure to pass on your kind words to him.
We appreciate you choosing Flights Way Ltd.
Warm regards,
The Flights Way Ltd Team
Excellent Service by Tom
9 September 2025
Unprompted review
Reply from Flights Way Ltd
Dear Michael Bakare,
Thank you for your review! We are delighted to hear that you experienced excellent service from Tom.
Your feedback is truly appreciated, and we will be sure to pass on your kind words to him. Providing outstanding service is our top priority, and we're glad to know we met your expectations.
Warm regards,
The Flights Way Ltd Team
Thank You Flights Way.
I booked my flight to Accra.I was not sure in the beginning as I found them on social media but the experience overall was excellent.I have my tickets with me and looking forward to book with them in future as well.
Thank You Flights Way Ltd.
26 August 2025
Unprompted review
Reply from Flights Way Ltd
Dear Awusi,
Thank you for your fantastic review! We are so pleased to hear that your experience with us was excellent, especially after finding us on social media. It's our goal to ensure that customers who find us online have a seamless and trustworthy experience from start to finish.
We are delighted that you have your tickets to Accra and that you are looking forward to booking with us again in the future. Your trust and satisfaction mean a great deal to us.
We look forward to assisting you with your next trip!
Warm regards,
The Flights Way Ltd Team
Scam travel agency
I wholeheartedly believe that this travel agency is a scam and you would do well to avoid at all cost. Don't let their positive reviews fool you. They are running a scam. My mother was asked to pay a deposit and a ticket would be issues to her, she made the booking in Apr, she's travelling in September, she's been chasing them for months and they are giving her the run around. We've sent multiple emails and endless phone calls and they won't refund her deposit. She's had to purchase new flight tickets last minute when she could have paid less if they were honest with her. Not only that, it wasn't until we said we'd report them for incorrect ATOL number they updated that they were operating using Brightsun Ltd's ATOL number. Dishonest company. Avoid!
9 April 2025
Unprompted review
Reply from Flights Way Ltd
Dear Lizz,
We are deeply concerned and sincerely sorry to read about the extremely distressing experience your mother has had. We understand and share your frustration regarding the communication issues, the unfulfilled booking, and the financial loss she has endured. This is absolutely not the standard of service we are committed to providing, and we take your feedback with the utmost seriousness.
We are actively investigating the situation you have described, including the issues with the deposit refund and the communication breakdown with our team, specifically regarding the advisor you mentioned. We also take your serious allegations about our ATOL number and overall business practices very seriously. Please be assured that we are committed to upholding the highest standards of transparency and integrity.
To resolve this matter for your mother and process her refund promptly, we must move this conversation offline. Please have her contact our dedicated customer relations team directly with her booking reference number and any other relevant details.
We are committed to rectifying this situation and thank you for bringing these critical issues to our attention. Your trust and satisfaction are our highest priority.
Sincerely,
The Flights Way Ltd Customer Success Team
Tom is a good consultant very helpful…
Tom is a good consultant very helpful and takes his time when attending to clients thank you 🙏🏿
19 August 2025
Unprompted review
Reply from Flights Way Ltd
Dear Nii Dortey Ashong,
Thank you for your review! We are delighted to hear that you had such a positive experience with Tom and that you found him to be a very helpful consultant.
His dedication to taking the time to attend to clients is exactly the kind of personalized service we strive for. We will be sure to pass on your kind words to him.
We appreciate you choosing Flights Way Ltd.
Warm regards,
The Flights Way Ltd Team
Flight Ways Ltd is Convenient Flexible
Flight Ways is convenient flight service for people who want to pay off their flights. Once you pay off your flight you get your ticket, same day. Tom, Is great and flexible.
15 August 2025
Unprompted review
Reply from Flights Way Ltd
Dear Caz,
Thank you for your fantastic review! We are so pleased to hear that you find our services convenient and flexible, and that our pay-off option works so well for you. It's our goal to provide a seamless and accessible booking experience, and we are glad that you received your ticket on the same day.
We'll be sure to pass on your kind words to Tom. It’s wonderful to know that his great and flexible service made such a positive impression.
We truly appreciate your feedback and look forward to assisting you with your future travels!
Warm regards,
The Flights Way Ltd Team
Tom was of great help during my flight…
Tom was of great help during my flight booking process
18 August 2025
Unprompted review
Reply from Flights Way Ltd
Dear Ehinome,
Thank you for your review! We're so pleased to hear that Tom was of great help during your flight booking process.
Providing excellent support is a key part of our service, and it’s wonderful to know that his assistance made a positive difference for you. We will be sure to pass on your kind words to him.
Thank you for choosing Flights Way Ltd.
Warm regards,
The Flights Way Ltd Team
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