Amazing company, got my flight tickets straight away and had no issues. Offered the most discounted rates and will definitely choose them again for the future
Company replied
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Review summary
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I was sent this link to review traveljunction.co.uk who I used to purchase some flights back from Cairo to the UK. The service was great. However I wsss then asked to provide positive reviews on no le... See more
Company replied
Was directed to Travel Junction via Skyscanner. Prices were cheaper than the airline directly. Had to chase to receive e-tickets after 24hrs but Oscar was particularly helpful, quick & responsive. Ha... See more
Company replied
I was a bit unsure using a third party but I found a great price for my flight. Flight wasn’t confirmed immediately but I received a follow up call to amend my return flight. Only a later flight which... See more
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Company details
Written by the company
Find the best airfare deals, last minute flight, cheap flights, cheap holidays and many more at Flight Trotters UK. Call our agents and book your tickets.
Contact info
Great West Road 950, TW8 9ES, United States
- 020 35829884
- info@flighttrotters.co.uk
- flighttrotters.co.uk
4.0
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience…Booking Ref FT1011249
My sister purchased a ticket on my behalf, saw 2piece bag on their page, only to receive a call from Jake that it's only handbag and small make up bag. I argued it but they insisted for sometime, I eventually accepted fate and requested for my ticket confirmation. To my surprise, Jake informed me that he would refund my ticket that i have already paid for, i have not heard from them for the past 3days. I rang the number, keep going to voice mail, i don't where i stand in terms of ticket for my trip. I only patronise this agent based on the customers review. what a great disappointment! I would appreciate if somebody can ask Jake to send my ticket to my mail.
1 February 2025
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Flight priced with no baggage included.
I booked a flight to Botswana with Flight Trotters. it was the cheapest on a comparison site. i paid in full as is always required. after booking the flight i had an email to say they were waiting for conformation from the airline to confirm the flights. a few hours later flight trotters phoned me to say did i realize that there was no baggage allowance included and would i like to purchase some. the flight now turned out to be not very competitive so i asked to cancel the booking, no problem except that there was a £75 cancellation fee. In Response to Flight Trotters reply.. so Ava Smith didn't email and phone me and you didn't take £75 for a canceled booking. Have a chat with Ava. if you send me your email address i will send you the correspondence.
11 February 2025
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Never use Flight Trotters Again Went on website to book flight tickets…
Went on website to book flight tickets the night before. Got booking request acknowledgment, stated price include baggage. Next morning, an agent called to say booking not included baggage. That is scam. I have to pay cancellation fee.
11 February 2025
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from Flight Trotters✈️
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Flight Trotters✈️
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Flight Trotters✈️
Dear Passenger,
Thank you for your positive comments; however, we request that you re-consider the provided ratings as they do not match with your comments. Please be rest assured that our dedicated team would always be there to assist you with your future endeavors.
Thanks & regards,
Team Customer Relations
Reply from Flight Trotters✈️
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
I received my etickets
4 January 2025
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Booked online
Booked online. Got an email with booking details but tickets were never booked. Got a call from an agent trying to ask for more money by either making up story about luggage not included or promotional price ticket etc
This is ONE of MANY companies where travel agents are assigned a false western name to attract flight buys at cheap price when the price actually does not exist. They then try to get you on the phone to sell you the ticket at an expensive rate to make money.
There are too many of these including Flight Office, Flight Guru, Flight Crew, Cheapnfly, HolidayCart and I am sure many others.
5 December 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Absolute time waster and frankly dodgy…
Absolute time waster and frankly dodgy business, booked with them through their website, had an email confirming the booking, 3 days called them, they said they couldn't get me the price with the airline and apologised, that's it? couldn't believe it, they didn't take any money out but I did provide them with my card details and family members info, absolutely disgusting. Will certainly be reporting them.
PS: for the customer support bot - my booking ref is FT1008830
To the customer service reply received 05/12, you are saying prices are dynamic, why asking me for my payment card then? why asking me to provide my family details? why not put in black and white 'THAT YOU SHOWING THE PRICES TO BRING IN CUSTOMERS HOPING TO HONOUR YOUR PRICE?' how about 'REMOVE THE PRICE' from your website, its misleading and conniving, its a SCAM
3 December 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you.
We understand you tried to book flights with us. Fares are dynamic in nature and can be change any time by the airline. Fares, offers, and rules are subject to change without notice. All prices displayed on our website are subject to change at any time without prior notice. Airlines and other travel suppliers may change their prices without notice. Once the promotional prices expires then we abide by airline policies and procedures. As we both know.
Do not hesitate to email or contact me, if you require further assistance. I and my service team will ensure that your query will be resolved on high priority.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Absolutely shocking and unprofessional…
Absolutely shocking and unprofessional service.
I purchased a ticket on 24th November and received an email stating it was being processed. However, upon calling their customer service today, I encountered a rude, unhelpful, and utterly unprofessional operator. He claimed they had been trying to contact me, yet I had received no communication—no emails or calls—from their office.
He then informed me that my ticket had been cancelled due to an issue with the airline. When I requested email confirmation of the cancellation, he dismissively stated, “There’s no need to send you a confirmation because it’s been cancelled,” and abruptly hung up on me.
I called again and spoke to another representative, who initially couldn’t provide a reason for the cancellation. Then, after fumbling through the details, he claimed my payment hadn’t gone through.
They have completely wasted my time, and now I am forced to purchase a new ticket for over £1,000—one I could have bought for £600 had they been upfront.
This level of service is an absolute disgrace. I wouldn’t recommend this dodgy company to anyone. Save yourself the hassle, time, and money—book your ticket elsewhere!
3 December 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Never book ticket with this scamer.
Never book ticket with this scamer.
This is a summary of this fraudulent activity.
On Sunday, November 24th, I purchased four roundtrip tickets from Montreal to London and back on their website for a total of CAD $2232.52. After entering my credit card information and confirming the purchase, I received an email stating that my request was being under processed. The following day, Monday, November 25th, I contacted customer service to inquire about the status of my ticket confirmation. A person named Frank informed me that my return flight was on a waiting list and its status would not be confirmed until the day of the flight. He then offered me a more expensive flight wich he can confirm. When we mentioned cancellation, he said that there would be a $600 cancellation fee (I questioned why a flight that was not yet confirmed would incur a cancellation fee). Nowhere in the ticketing process was there any mention of a waiting list.And it is completely meaningless that a person pay all the price for waiting list and cancelation fee for tiket which is not confirmed.
Frank pressured us into accepting the increased cost, and after that, he changed the price twice and asked us to reply to the email confirming the flight. We had no choice because we had booked connecting flights based on this ticket and would have had to pay cancellation fees for those as well if we didn't accept.
We replied to the email, but then he called again and changed the travel date, which was not at all feasible for us. He said we either had to change the date or accept another price increase.
They changed the price 3 times.
Finally, we spoke to someone named Chris last night who introduced himself as a manager. He offered us a different flight than the one Frank had proposed, and asked us to reply to the email confirming it.
To gain our trust, Chris sent us a ticket that showed that the new flight had been confirmed for us, but when I looked at the ticket issue date, it was November 24th, while we spoke to Chris on the 25th and had not yet confirmed his email.
This leads me to believe that either the sent ticket doesn't exist at all, and the whole thing is a scam, or the ticket was issued on the 24th and there was no waiting list at all. They only did all this to pressure us into paying more.
Additionally, they changed the baggage allowance multiple times throughout the process.
And incresse the price about 700 CAD just for Caryon bag.
When I read the reviews of their website , I realized that this was their modus operandi. They first offer a price, trap the customer, and then repeatedly increase the price for various reasons such as changing baggage allowance, seat unavailability, waiting list, etc.
They cause lots of problem for us.we had to cancel our other ticket that we purchesd base on this and pay cancelation fee...
DONT TRUST THEM.
24 November 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Good experience talking to customer…
Good experience talking to customer service Sam. very helpful.
19 November 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Idiot service!
Idiot service!! Added mr at the end of my name in the ticket!!!
I can't travel now. Never use it again!!!!!
Support sucks and claim it is my problem while all tickets from other agency are fine. And require me to pay 75 pounds for name change due to their system fault!!!!
Sammiller sammiller
Ethan extension 4181
Bad Bad Bad
15 November 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Complete scam do not book with them do…
Complete scam do not book with them do not listen to the good reviews clearly botted
31 October 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it
.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Total Scammers
Total Scammers
Said I booked 2 flight - to cancel one it will cost £30. But didn’t even book one. They said the price is a lot higher. Got my card details. So I had to cancel the card and get a new one
28 October 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it
.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Great price
19 October 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Rippers
Is so freaking wrong, I booked a flight to Kuala Lumpur, and suddenly, there is an agent notifying that there is not luggage included, that would cost me over 294£ then he tried to sell me off other different flights with 37h that where costing 120£less that the one I got. He was trying to appear as a polite & helpful but not at all... I could hear the fake voice telling me that was my fault for not asking what type of luggage was included, but it is not specify anywhere!!!! Then he told me that as a favor he will let me to cancelled for 30£, when I did the cancellation payment he actually he tried to make me to do it twice by telling me that he didn't get the money!!!!! Whaaaaat ???
Unbelievable
15 October 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it
.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Great experience
Great experience, great price and customer service from Sam, I’ll be using again
14 October 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Scammers
Scammers. Booked a flight with them for 729. I didn't receive a confirmation email. Few hours later a man with very rude manners called and ask me to pay another 242 pounds if I need to include a baggage. I took a screenshot of the booking confirmation and it mentions ' baggage included per adult'. They said it's the cabin bag and refused refund without a cancellation fee.
9 October 2024
Unprompted review
Reply from Flight Trotters✈️
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
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