FlixBus Reviews 17,548

We recently used Flix bus service to travel to and from Tirana to Skojpe. The ticket indicated an arrival time of 11am in Tirana but we got to Tirana by 2.30 in the afternoon
The mini van was so tightly packed that one man was seated on a suitcase which was inside the van. The seat belts were not working and the seats were reclined to an almost 120 degree angle and was so uncomfortable. This is a far cry to our previous experiences with Flix which have been to a high standard. Also thr AC was not working and it was very hot inside.

Bus picked up and dropped off at incorrect location. Without conducting a proper investigation, six agents have implied that I am being untruthful because two other individuals happened to figure out what was going on and caught the bus whereas I was not so lucky. I have autism and have very specific expectations based on past experiences with this route and being gaslit by professionals and told that there is simply nothing to be done has been nauseating. Worst part, I had to purchase a new ticket to get home at nearly double the price, knowing that the same thing could happen again. This company has created a monopoly on buses in the Texas state.

Edit: I was able to video document a conversation with a driver who dropped off on that route who confirmed that he did drop off there and that his GPS instructed him to, despite the location never being the dropoff or pickup point for any reason.

Edit 2: nearly missed my connecting bus on the ticket I had to repurchase due to above event due to employees incorrectly organizing passengers for boarding. Two other people and myself nearly missed our bus due to this and I know that if we did, customer support would tell us it's our fault somehow and refuse support because other people happened to make it on. This logic is actually insane and does not account for all of the things that could go wrong and all of the things a passenger doesn't know potentially. Please be careful, if an employee abuses or neglects their position at Flix, who now owns Greyhound as well, there is 0 accountability if that abuse causes you to miss your bus. They will assume that somehow you're wrong and being untruthful instead of properly investigating the issue.

Edit 3: if you can believe it... Flixbus requested that I provide verification for my post lest it be deleted, as they did not "believe" it was a genuine reported experience. The audacity lol. Consider launching an antitrust complaint if you've had trouble and read this. This has to be stopped.

I was supposed to get a bus to the airport. After 20 minutes of being late i contacted the customer support services and they said the bus would arrive shortly in 10-15 minutes. Fast forward another 20 minutes, i contact them again and they tell me the same, to wait for the bus cause it's on its way and to track it via app. Obviously the app was unresponsive at first and after a bit of struggle, the status shown on the app was "on time". After a whole hour of waiting at 3 am for the bus, when i contact the customer support the 3rd time, they finally tell me the bus was actually cancelled. so basically, i got gaslighted by the company for a whole hour to keep waiting for the bus cause "it arrives in 10 minutes" when the bus ride was actually cancelled. Awful services, absolutely NOT reliable.

They cancelled our tickets that we had booked 3 months in advance, citing that "the air conditioning didn't work", then made them available for 4 times the price. We had to buy last minute tickets with another company, and also lose a day in Berlin that we had paid for (hotel, bookings, etc). They only refunded the original price.

I traveled from Amsterdam to Paris with FlixBus. The return journey was fine, but the outbound trip was extremely uncomfortable and, in my opinion, unsafe.

Due to a malfunctioning heating system, the temperature in the back of the bus became extremely high. It was so hot that we could not keep our feet on the floor, as it felt like it could cause burns. We were completely overheated and soaked in sweat, and several passengers reported the issue to the driver.

After arrival, I felt unwell due to the heat exposure.

What I find most disappointing is that despite clearly explaining this situation to FlixBus customer service, no compensation or solution was offered. I only received standard responses referring to company policies.

I hope FlixBus takes situations like this more seriously in the future and provides better support to affected passengers.

--------------------------------

Thank you for your response.

However, I find it disappointing that you continue to refer to your Terms and Conditions without addressing the actual situation that occurred.

This was not a standard inconvenience, but a case where the temperature in the bus became extremely high due to a malfunctioning heating system. It was so hot that we could not keep our feet on the floor and were completely overheated. This was reported multiple times by several passengers.

In my view, this goes beyond normal travel conditions and raises concerns about passenger safety and wellbeing.

I would still appreciate a more concrete and fair resolution instead of a general reference to company policy.

Terrible experience with FlixBus.15.04-16.04 2026
My luggage was stolen, staff didn’t care, and customer support never replied. Unsafe trip, broken toilet for 18+ hours, and rude service. Never again.

I bought a ticket from Heathrow to Nottingham to travel on the 16.04. The bus driver singled out my wife and another lady (not related and both African origins) and asked them if they carry food. My wife told him she only had dry food..rice and beans. The bus driver told them they cannot board the bus because they have smelly food. .which they didn't. The driver did not check the suitcases. I had to pay another 80 pounds for another ticket with National express. I was told no refund either. Nothing is mentioned in their terms and conditions about carrying food onboard..the drivers made up the policy..Really disappointed...considered my wife had travelled more than 16 hours.. My other family have travelled with flixbus before with dry food no issue.

Use national express..reliable and no fussy.
19./4. Update after FlixBus reply.
I contacted you ...and I was told that you are investigating the issue but no very convincing. I was told the driver was right but where can I find this under your terms and conditions? Where is it written on your website? Your Drivers or supervisors cannot make polices and rules for the company. It has to be legal and publish on your website. My other family have traveled with FlixBus before with dry food without any issues. Stop this stereotype things....and no refund why? Avoid this company at any cost
Use National Express..I mean it.

Absolutely horrific, Manchester to Glasgow, it was scheduled for 2:10 AM but didn't arrive until 2:59 AM. The heat was absolutely unbearable, the bus was packed causing the temperature to rise and no air conditioning, you'd think a coach company would prioritize the health and comfort of passengers but not this one, My partner and I suffered the whole journey. Never again, I'd avoid if I was you, they don't care.

FlixBus is using tech well. Their app is quick and informative. I had everything I needed to plan for where to be and when with real-time location data. My driver was pleasant, courteous, and efficient. The bus was clean and modern. We arrived safely and on-schedule.

From West Romania -Timisoara until Budapest and the route back they never created problems. small delays in Budapest Airport -as they come from far-other country and you never know how good roads are- especially in full winter, but it never was the case to let U down or never to come. they had their issues in the past but not anymore. decent prices and safe travel- these are and always were. also, whatever problem I had in the past -like toooo ...'moody' driver or anything else, I wrote them and they have fixed right away and never happened again.

my trip to Jacksonville was much more peaceful and easy than driving myself. And probably less than I would spend on gas. I arrived at my destination rested with a smile on my face.

so schlecht customer service very badly so bloody contact service i have forget my new shoes 2 paar in bus and he did!nt give me back nothing

This is an awful bus service. Cheap as chips when booking a ticket, but no follow through. 4 times I have used this service and no more. Only once did the bus actually show up when specified if at all. Save your money and frustrations.

Edit upon private response;

Anyone hoping to use this service should know that if your bus is late for less than 120 minutes (2 hours) you'll not be issued a refund. When put together, each time I have had to wait on a delayed bus or a bus that did not show up, totals over 2 hours collectively. Not to mention the additional funds needed to find alternative transport. Stay clear, they are not on the side of their customers.

I've tried to get in touch since 9/02. The only way they seem to reply is via these reviews where they say they'll be in contact but aren't. I've written about 10 or so times through emails, webchat and forms. In the last review, they replied saying the case has been closed and to get in touch.

How exactly do I get in touch? Why is the case closed when I haven't heard anything? Abismal. I'll send them a different case number (from one of the many other times I tried to get in touch)... Let's see if they somehow closed that case too.

Fine for a cheap journey. Anything goes wrong, you're not going to get help.

I hated every single bit of my trip with them. The seats were extremely small and I traveled with my body touching side by side a person that Ive never met in my life. I dont mean it in a “airplane” away, I mean it extremely, specially for a 8h+ trip. The tickets were not cheap either. I decided to have a go with them and regreted every single minute of that trip. Never again! NEVER! Pay more for your tickets but dont travel with them.

First time riding with Flixbus. It was a fair-priced comfortable, efficient ride. Bus not crowded. Nice to travel highway 2, Alberta without stress or fatigue of driving myself.

The buses are punctual and the staff are very helpful. Driving is safe and top notch. Highly cost effective in getting across cities in the US. The buses are very comfortable. You can get work done while commuting, charging ports are available. You might as well sleep 😴😀. It’s that comfortable.

The quality of service massively declined in the past years.

On the Prague - Salzburg line in all buses:

- electric sockets don’t work
- wifi doesn’t work
- water in the toilet doesn’t work
- half of the seats damaged / broken

On the plus side:

+ drivers are usually nice
+ prices are still ok

Avoid this carrier if you value your time or legal rights. On April 8, 2026 (Novi Sad to Budapest), we were delayed for >180 minutes. We spent almost 4 hours at the border with zero assistance - no water, no snacks, and no communication.

We arrived at 01:30 AM instead of 10:30 PM, long after our needed public transport had stopped, forcing us to pay for a taxi. When I requested a refund, support agent "Ajay" had the audacity to claim "no issue occurred" simply because we were "checked in."

I regard this as an attempt to ignore mandatory passenger rights. I have filed a formal complaint with the Dutch ECC.

EDIT AFTER REPLY FLIXBUS 14/4/26:
An 'isolated incident'? This was a 180-minute arrival delay where the carrier failed to provide mandatory water or snacks under Article 10 of EU Regulation 181/2011. You claim the case was 'handled internally,' yet I have received no refund and no reimbursement for the €17 taxi necessitated by the 01:30 AM arrival.

If it was truly 'handled,' provide the refund of €61.75 to my booking immediately. Empty apologies do not fulfill your legal obligations. I am awaiting the outcome from the Dutch ECC.