FlixBus Reviews 

In time; good drivers;

I am forced to drastically update and worsen my previous review, as the actual chain of events exceeded my worst fears.The backstory:My urgently needed bus from the Croatian coast to Munich was canceled via notification exactly 30 minutes before the scheduled departure—without any reason provided, despite the fact that I needed to get to work. I have full written proof of this extremely short-notice cancellation.What happened next (the real horror story):Out of sheer necessity, I accepted the alternative connection suggested by the app to Split (departure around 15:35). Once I arrived in Split, the next slap in the face followed: the connecting bus to Vienna, scheduled to depart at 19:50 (7:50 PM), never showed up at all.The ticket stated platforms 3 or 5. I constantly monitored the area: all bus lanes at platform 3 were completely empty. There were two buses parked at the lanes of platform 5, but after personally asking the drivers, it was confirmed they were heading elsewhere, not to Vienna. The bus simply never arrived!After a grueling 6-hour wait at the bus station, during which I had to pay for my own food and drinks out of pocket, I was completely stranded in the middle of the night. To make any forward progress at all, I was forced to buy a completely new ticket to Zagreb out of my own pocket so that my father could drive there and pick me up in the middle of the night. To add insult to injury, even this newly booked bus arrived in Split half an hour late.Conclusion:This company did not just leave me stranded; they caused me significant additional expenses. I have all invoices, receipts, and proofs for the cancellations, meals, delays, and extra ticket purchases. This goes way beyond mere unreliability—this is an absolute disgrace! I demand a full refund of all costs incurred. Save yourself the stress and stay far away from this company!

Unsafe Driver on 18.10 From Heathrow to Bath.

Driver Barely ever had two hands on the wheel - using indicators and steering with one hand while other hand nearly constantly off the wheel.

I have filmed it if customer service wants evidence.

I would like to be contacted for a refund at the very least - feel totally unsafe and currently on the bus.

Booking Number: 3394464362

Very good in timing, clean Bus, polite staff. Good price.

I am absolutely furious with FlixBus and their disgraceful service. My journey was a nightmare from start to finish. I was charged twice for my luggage — once in Kaunas and again in Bremen — and the first driver refused to give me a proper receipt. When I tried to explain, he acted arrogantly and even called the police instead of helping me. I was treated like a criminal for simply asking for fairness.

The card machine didn’t work, and instead of finding a solution, the driver shouted and humiliated me in front of other passengers. I had just arrived in Germany, and this was my first travel experience — FlixBus made it stressful, embarrassing, and completely unacceptable.

Their customer service is useless. I submitted a complaint on 06 September, and it’s now more than 10 days later — still no reply. No apology, no refund, nothing. It’s unbelievable that a company this big can ignore customers like this.

FlixBus talks about “satisfied travelers,” but that’s a joke. I will never use FlixBus again, and I strongly warn others: avoid this company at all costs. They don’t care about passengers, only about money.

I travelled on FlixBus Route 813 from Antwerp to The Hague on August 15, 2026 (Seat 11D) and accidentally left my backpack containing my Portuguese Residence Card and two laptops on board.
​Despite reporting this immediately, FlixBus support confirmed they conducted internal checks using the wrong date (August 14 instead of August 15). Customer support has since closed chat sessions and ignored formal requests to correct this search parameter for the local depot in Rotterdam/The Hague.
​IT tracking proves the devices inside have remained 0% powered and offline since August 15, confirming the bag is stored untouched in an uninventoried depot. I demand that FlixBus escalate this to local operations with the correct travel date (Aug 15) and allow me to verify/claim my personal belongings.
​Municipal Registration: Gemeente Rotterdam V0598-2026007846.

Thank you for the reply. However, this generic message does not address the core issue: your support team officially confirmed conducting internal checks using the WRONG date (August 14 instead of August 15).
​My booking details have been submitted. I expect an actual human confirmation that the search parameters have been corrected to August 15 (Route 813) and that the operational depots in Rotterdam/The Hague have been instructed to conduct a physical verification of the uninventoried items. I remain available for in-person verification.

Great service, WLAN, clean toilette, comfy and possibility to charge the phone

Everything went fine, there was a small delay in departure time, which was announced to me by text message and I highly appreciated that. For all the rest a very good experience, especially because I didn't need to change bus, what by train would have been obligatory.
I will for sure travel again with Flixbus

On the 2nd leg of our trip Porto-Guimarães-Leon in booking 3344338581, we were supposed to arrive in Leon at 16h55, and then catch the Asla bus at 17h30 that would take us to Pradorrey. The bus was supposed to have 7 stops between Guimarães and Leon, but we still stopped in Gudiña at 15h33 and Benavente at 17h03 (already after the hour that we were supposed to be in Leon) with no previous warning, adding to the already delayed trip. As the FlixBus delayed one hour, arriving at 17h54, we couldn’t catch our other transport, and, as there was no FlixBus going that direction or any other transport for that matter, we were obligated to take the last resort of ordering a taxi for the 45 minute ride, which ended up costing us 85,30 euros, plus the cost of the bus that we missed, due to the delay in the FlixBus that we got. And yet, somehow, FlixBus tells me this is not their fault and DO NOT ANSWER to follow-up e-mails whatsoever. If you have any other possibility of transport to use that is not FlixBus, I highly recommend you doing so, smaller companies care more about their clients, clearly.

I was traveling alone in a city where I knew no one, I booked a trip through flixbus, I arrived approximately 2 min. Before the the time of departure, as I arrived I watched the bus driving off, I tried calling them, it was a nightmare. I was a little scared , being a female at a lonely bus stop on a weekend , where you don't even know where you are. I called them, the phone kept hanging up it was so frustrating!!! Then I'm told, finally when they anwer, the departure time is approximate, IT DID NOT SAY THAT ON THE TICKET! On top of that she told me because the bus was already late, they were trying to keep up, and that's why the driver may not have waited. The customer service is horrible, I know the prices are decent, but please arrive way before the departure time, and know the driver may not leave at the expected time. Women keep that in mind for your safety, which I expressed to customer service this may be a liability for them if something happens to a customer, abandoned, at night in an unknown location.

The diver was friendly and gave good Informations

The drivers show no willingness to help women, the elderly, or people with disabilities with their suitcases. He grudgingly tossed my suitcase onto other small bags. Unacceptable. Insensitive drivers. The seats are hard—not comparable to RegioJet. There are no footrests.

Safe trip, on time, easy reservation online, perfect driving manor of the bus driver. Highly recommendable!!

Absolutely disgusting behaviour from the driver on 30/08/2026. This was on bus 005 at 18:10 from London Finchley stop to Leicester.

We had two drivers that day. The one that came and got us from Finchley bus top was absolutely horrible.

Bearing in mind we were on time for 5 minutes the guy would not let anyone on the bus and made us just stand there without telling us why. Because of this my partner put one of our bags down while we waited.

Once on the bus we realised because of the messing about we left the bag and when asked if we could quickly grab it as the bus had not started up and the bag was on the pavement, 5 seconds from the door the driver was rude and said no. We said our medication was in there and I had my inhaler there and still nothing. This man was so awful and showed no compassion or even good customer service. It seems anyone is allowed to have a job here no matter how disgusting there behaviour is. I was without my inhaler and our bag just because this driver couldn't show us any kindness bearing in mind he made us wait for 5 to 10 mins before letting us on. Just horrible.

Flixbus ist great! First for the price 👍 the sustainability. Much more trust worthy than Deutsche Bahn.
The luggage ist INSIDE the Bus, No need to carry it around like through the whole train. Better quality busses since a while.

The journey was comfortable and safe in general. The toilets were available.
The announcements were not always in English. The time-table does not take into consideration the delays on the border

You can't buy drink or little snack as they advertise. Not even water. Air-conditioning was working this time, but on so low level you barely did feel it on your hand when I was touching it, checking of it's working. So even I needed to work and I took my laptop, I was so sleepy from not having fresh air and being warm environment that I had just some kind of uncomfortable sleep and anxiety I will suffocate. And I wasn't alone. I am going to use trains again

on time, easy and quiet
take toiletpaper yourself I never found one in the nice and clean cabinet.

I love it going by Flix Bus. Clean and comfortable.

The cheaper, more punctual and reliable than Deutsche Bahn