FlixBus Reviews 1,717

Easy to book, on time, bus was clean.

Friendly driver and clean bus. Unfortunately I paid for 2 seats next to each other, but someone was occupying my seats when I boarded. I eventually was able to sit elsewhere and got a refund from FlixBus for the second seat.

I booked my ticket two months in advance. (9 hour journey). A week before, they informed me that my ride was canceled and offered me a seat on the next bus, an hour later. Then, a day before the trip, they informed me that it was canceled as well. I was in the situation of buying a ticket at the last moment, three times more expensive and arriving at the destination 4 hours later.

Good price, great bus and timely depart

When I bought my ticket it said toilet on boards. But the toilet was out of service and the driver made no restroom stops on a 4 hour trip. Driver was also rude, vapes inside the bus and said no food or drink allowed.

It was very cheap and the bus was very nice. However, it cost 12 euros to go to Paris Gaulle Airport, but I had to go to the centre with a metro ticket of 12 euros (incredible high but the paralympics was in Paris that time).
I recommend to go with eurostar for 37 euros to get in the centre for just 1h 30 min instead of 4 hours with the flixbus.

In July I took a Flixbus from Brussels to Eindhoven which was delayed for MORE THAN 2 HOURS. I submitted a request for refund which was denied because "a refund is applicable only if you didn't board the bus for the affected journey". This is of course ridiculous. Delays are a structural problem on international routes because long-distance buses are seldom on time due to traffic.
In August, I wanted to take a Flixbus from Madrid to Lisbon, but it was delayed and the screen at the station did not indicate the platform. Furthermore, the real-time info on its location didn´t work so I ended up missing the bus and having to buy a new ticket. I submitted a request for refund, which was granted but never paid.

It was pleasant. From the Netherlands bus stop eveything was well organised. From Lille back to the Netherlands bus stop was chaos. The bus arrived 15 min later.

FlixBus is generally decent for short trips (up to 4 hours). However, for longer distances, the experience can be quite unpleasant. On longer routes, you might end up on an older FlixBus model that lacks USB ports, air conditioning, and has uncomfortable seats. Additionally, there are often no breaks, or just one very brief stop, which is problematic. Legally, the driver should stop every 2 hours for breaks on long journeys, but FlixBus does not adhere to this rule. As a result, you might end up on a 9-hour ride with only a 5-minute break, leading to a very uncomfortable experience. In summary, FlixBus is suitable for trips under 4 hours but is not recommended for longer journeys.

Much space, wifi on the bus and you can charge your devices.
Bus leaves and arrives on time.

They changed departure location without giving use an alternative, forming us to pay extra for public transport to get there (instead of paris center, it was all the way to the airport). Most likely due to the olympics, but it's not like the Olympics was planned 2 days in advance.
We asked them to refund the costs for public transport, not even the flix trip itself. They denied with the argument: " There is no advice from our end that you can take an alternative trip with another bus or train company."
They don't have braincells to think that people need to take extra transport for this.

DO NOT TAKE THE FLIX, thalys is way better.

Terrible service, the driver and staffs are very rude

Avoid at all cost! Bus location on email is completely different than departure causing us to miss our bus by a minute. Staff completely useless and unwilling to help just referring to the call center in Berlin. After going through ten call options reaching another completely unhelpful employee. Left stranded with no other bus option and scammed out of our money.

The bus was delayed when departing and also arrived over an hour too late. Compensation was a 15% voucher. Chauffeur was funny but very strict on food and drinks. Also aggressive towards gas station employees. Was overal very cheap and a guy from Flixbus gave us replacement tickets when we missed our first bus.

I recently had one of my worst travel experiences in Europe with FlixBus. I had a ticket from The Hague to Paris, but when the driver scanned my ticket, he informed me that I was not in the system. I was directed to the booking office, but by the time I arrived there, the bus had already departed. As a result, I had to wait an additional 1 hour and 30 minutes for the next available bus.

On my return trip, the bus was scheduled to depart at 12:15 PM but did not arrive as planned. There was no communication or updates provided to waiting passengers. When I contacted customer service, the representative I spoke with was unsure and provided conflicting information. We eventually boarded the bus at 1:53 PM.

Upon reaching Brussels, I discovered that my connecting bus to The Hague had already left. The driver directed me to a FlixBus representative, who then called customer service. I was informed that I would have to wait until 3:00 AM for the next bus—this wait started from 6:30 PM.

Overall, my experience with FlixBus was marked by poor service, lack of communication, and significant delays. It was incredibly frustrating and left much to be desired in terms of customer support and reliability.

Flixbus changed the departure time of the bus a month after booking - which was annoying already. But this also led to a discussion with the driver, who was quite rude to begin with, and didn’t want to take us because of different time on the ticket. Also the bus was different, so we couldn’t make use of the seats we booked for which we payed extra. Felt like the driver drove really fast, but the bus was at the destination on time.

Very helpful and kind drivers! A superchill bus, spacious seats, and very clean.

Good ride no problems, some delay in the Paris+aera, but that was expected during the OS2024

We made a trip from Groningen to Copenhagen. We’d like to travel low budget and that’s what it is. No luxury, no beds during the night’s travel, but that’s the choice we made. I often read reviews about bad service and no leg-space or something like that, but low budget is like the car you have at home. When you don’t have a Ferrari, you shouldn’t complain like you expect one. So I don’t complain, I behave like I have a Ferrari and I’m thankful that I could made this trip with my son. We felt like a king and queen on our journey, we enjoyed every kilometer we made and we’re glad the Flixbus exists.

Smooth ride, perfectly on time