Flixy Reviews 622

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 570 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the support team is helpful, professional, and quick to respond to queries. Many people appreciate the short wait times to speak with a live agent and the polite, understanding approach of the staff. The ordering process is often described as easy and straightforward, with a well-constructed website that makes it simple to understand what is being purchased. However, some people were dissatisfied with the product itself, mentioning that it did not meet their expectations or function as advertised. Issues such as difficulty navigating, slow performance, or the product not working with their existing devices were occasionally reported. Some customers also found the ordering process to be tricky due to multiple pop-ups for additional products, leading to a feeling of being pressured to buy unnecessary add-ons.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express disappointment, stating the product... See more

Order

Consumers find the ordering process to be ambiguous. While many reviewers report that ordering is easy and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers found the setup and navigation... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

During process of hooking up very difficult to navigate a nd shut off and on. Come to find out we all have Smart TV’s which worked great once stick was taken out. So found the expensive way we don’t... See more

Rated 4 out of 5 stars

Just ordered 3 fire sticks. Haven't received them yet, so can't review the product. However, I didn't like the multiple pop'ups during the ordering process to try to get me to order more products.

Rated 4 out of 5 stars

My purchase was not great but my experience with the support team has so far been good. They have responded quickly to my queries. My purchase was disappointing. I had already purchased once before fr... See more

Rated 4 out of 5 stars

I spent several hours trying to get it hooked up to the internet. I never got it hooked up. I do not know if it was because it was an apple device. I even followed the instructions that was sent to m... See more


Company details

Written by the company

Flixy TV Stick is a compact, plug and play device that instantly transforms any television with an HDMI port into a complete smart entertainment hub. Simply connect it to your TV and Wi Fi to unlock access to thousands of TV channels, streaming platforms, movies, shows, and apps in minutes. Designed as a cost effective alternative to traditional cable and multiple streaming subscriptions, Flixy TV Stick provides broad access to entertainment with a one time purchase and no recurring monthly fees. It offers access to a wide range of live channels, trending platforms, the latest movies and TV shows, and even built in games for the whole family. Flixy TV Stick is also a practical solution for upgrading older televisions. Instead of buying a new smart TV, you can quickly turn your existing screen into a modern entertainment center with smooth navigation and easy to use features. Compact, portable, and simple to install, Flixy TV Stick delivers convenient home entertainment without complicated setup or long term contracts. Enjoy flexible viewing options and instant access to digital content from one small device.


Contact info

4.1

Great

TrustScore 4 out of 5

622 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

not compatible and I was advised to…

not compatible and I was advised to purchase a converter to use. I was not prepared to spend more money on an item I was assured would fit any TV.
I would like you to send me a label with the return address please and issue a full refund. thank you

20 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Barbara,

Thank you for your feedback. We're saddened to hear that Flixy didn't meet your expectations.

Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. Please check your inbox.

If you have any further questions, please don't hesitate to get in touch with us again.

Best regards,
Ron from Flixy

Rated 3 out of 5 stars

I placed an order 4/2 and since the…

I placed an order 4/2 and since the website said the it was in stock I expected delivery about 4/6-7 and it arrived ( actually 3 items arrived) 4/17 and I was trying to cancel before the late arrival.
Since then I have been in contact with support to help with the return and they have been helpful

17 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello James,

Thank you for your kind words about our communication! We’re glad to hear that we were able to assist you and provide the help you needed.

We have located your order in our system, and we're glad to see the situation was resolved in the meantime.

If you have any further questions, please don't hesitate to reach out.

Kind wishes,
Ron from Flixy

Rated 3 out of 5 stars

Not worth it unless u want to pay for…

Not worth it unless u want to pay for streaming

20 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Sammy,

Thank you for sharing your feedback.

Your concerns regarding product quality are important to us, and we want to learn more about your experience with Flixy. To address it, we have assigned an agent to review your case.  Please keep an eye on your inbox for further assistance.

Best regards,
Ron from Flixy

Rated 3 out of 5 stars

Marketing is misleading

Marketing is misleading. I still have to pay for apps, i thought they would be included/free.

19 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello there,

Thank you for sharing your feedback.

We strive to present clear, accurate, and transparent information across all of our product pages and marketing materials so customers can make informed decisions before purchasing Flixy.

We want to ensure that you have the support you need. That said, we could not locate your order based on this review alone. We have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 3 out of 5 stars

Remote control not working

I initially contacted Flixy for a defective remote control. The staff was very helpful and promised a replacement which I received. But unfortunately, the replacement was also defective. I could not connect the device to the wifi because the remote control was not working. I called customer support and told them about the issue and if I was doing something wrong and the agent offered a refund if I return the items.

19 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Rona,

Thank you for sharing your feedback.

What you described is not at all the level of service we aim for, and we're saddened to hear that Flixy didn't meet your expectations.

Your concerns regarding product quality are important to us. We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone.

We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 4 out of 5 stars

Received more Flixy unfortunatel sticks than ordered.

I had ordered two flex sticks and somehow I ended up with six of them. I called immediately after realizing I was charged for more than two, about 15 minutes after the purchase, and was under the understanding they would stop the extra four. They did not! I received all six of them now. I want to send back four of them. If I can’t get this done easily, I will send back all six. I was not given. A return label.

18 April 2026
Unprompted review
Rated 3 out of 5 stars

Don't really feel like it's legit I…

Don't really feel like it's legit I just hoped im not being scam out 160.00

19 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Theresa,

Thank you for sharing your concern.

We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place.

Your order and payment are recorded in our system, and our team is actively available to assist. If you need any assistance, please don't hesitate to email us at support@flixyshop.com

Kind regards,
Ron from Flixy

Rated 2 out of 5 stars

I ordered 6 tv sticks on March 11

I ordered 6 tv sticks on March 11, 2026 and just received them on April 12, 2026. I don't know what the hold up was but by the looks of the reviews there are lots of problems. I am hoping that I won't be another . Wish me good luck.

11 March 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Debbie,

Thank you for your feedback.

We’re glad to hear that your TV sticks have now been delivered. While delivery times can occasionally vary due to logistics and demand, we’re continuously working to improve our processes to ensure faster and more consistent service.

We appreciate you giving our product a try and should you have any questions or need assistance with setup or usage, our support team is ready to help. Just email us at support@flixyshop.com.

Best regards,
Ron from Flixy

Rated 4 out of 5 stars

Communication has been good

Communication has been good. It’s just the product didn’t meet expectations.
Slow to respond to remote even after moving receiver to different locations.
App locations can be better for the more popular ones for easier access.
Issues with powering down

17 April 2026
Unprompted review
Rated 2 out of 5 stars

remote would not pair up with stick, disappointed

remote would not pair up with stick, there for could not get to settings so i could connect wi-fi, so nothing works, your tech could not help, he just quit talking, maybe he was lost to, lol thanks jerry

18 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Jerry,

Thank you for sharing your feedback. We're saddened to hear Flixy didn't meet your expectations.

We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Ron from Flixy

Rated 3 out of 5 stars

Trying to force me to buy more and more…

Trying to force me to buy more and more products is not why I chose to order!

17 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Charles,

Thank you for your feedback.

Please note that add-ons shown at checkout are optional suggestions based on what other customers find useful and can be skipped if not relevant.

If you have any questions or need assistance, feel free to contact us at support@flixyshop.com

Kind regards,
Ron from Flixy

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