Flologic Reviews 301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in preventing leaks and minimizing damage, often describing it as a necessity and a smart investment. Many people highlight the exceptional customer service and support staff, noting their helpfulness, patience, and extensive knowledge. Reviewers appreciate the quick response times and the ease with which issues are resolved, even on holidays. However, some customers were dissatisfied with the product's remote access capabilities and connectivity, reporting issues with controlling the device remotely and experiencing difficulties with the wireless network. A few other people also felt that the system would shut off the water unexpectedly and that customer service was not available on weekends.

What people talk about most

Product

Consumers find the product to be highly effective and a worthwhile investment. Many reviewers praise its... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's straightforward and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the support team, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hats off to FloLogic for providing excellent, modern and multi-channel real-time support to trouble-shooting an issue I had with my (awesome) new FloLogic system. The CSR answered my call on the firs... See more

Rated 5 out of 5 stars

The product can only be surpassed by their support. In all my 60 years I have never experienced such caring, responsive and understandable help. Even on Thanksgiving night, when I panicked for no reas... See more

Company replied

Rated 5 out of 5 stars

We have had a FloLogic System 3.5 in our home for 8 trouble free years. FloLogic's system has provided us with total confidence, in knowing that we have been 100% protected from water damage stemm... See more

Rated 5 out of 5 stars

After researching extensively, we chose FloLogic, and it has exceeded expectations. It’s US-made, extremely high quality, and the support team has been phenomenal, even answering questions late at... See more


Company details

  1. Home Automation Company
  2. Manufacturer
  3. Water works equipment supplier

Written by the company

Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures. The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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Rated 5 out of 5 stars

Every home needs a FloLogic

We have had a flologic for many years. We recommend them to all our friends, as most of us will have a flood at one time or another. It has saved us from one flood and helped us detect a leak other times. It also makes it easier us to shut off our water when necessary. If we did not have it we would have to crawl about 40 feet in a low crawl space. The only thing we have to remember is to not take very long showers. Of course, the maximum time before shutoff is adjustable.

26 January 2018
Unprompted review
Rated 3 out of 5 stars

FloLogic is a good system but lacks a …

FloLogic is a good system but lacks a wireless interface to notify you of a leak and the ability to shut down the system if you forget to hit the away mode.

26 January 2018
Unprompted review
Flologic logo

Reply from Flologic

Hello! Thanks for your review. The FloLogic system is an auto shutoff device, so unlike other leak detectors that just sound a local or wireless alarm and don't automatically stop the leak, FloLogic sounds a local alarm and shuts off the water so you don't have to. It will catch leaks in the Home and Away modes 24/7. The current system can be connected to a home security system for remote notifications. But very soon we will have a WiFi connection that will the interface your System with a free iOS or Android app for full control and notifications from your smart phone. This can be added on to existing Systems. Give us a call if we can answer any of your questions 877-356-5644.

Rated 2 out of 5 stars

These units don't work very well

These units don't work very well. It seems that the further away one is from the meter, the less they work (the water is meter for the entire community, not the individual town home.

Further, FloLogic does not provide an IOT device to monitor/reset this device. Almost every other device in my home is monitored remotely EXCEPT for the FloLogic device.

26 January 2018
Unprompted review
Flologic logo

Reply from Flologic

Hello. The FloLogic valve will monitor every inch of pipe and every water-using appliance and fixture that is down stream of the device. It is always installed after the meter. We are in Beta testing on a IoT module that can be added to existing systems that will allow full control and oversight from a smart phone. Stay tuned for that upgrade to be available in the coming few months. Give us a call if you have concerns about how FloLogic works to catch leaks 877-356-5644.

Rated 5 out of 5 stars

Peace of Mind

Peace of Mind! That is the bottom line with our Flologic water alarm. We look at it as an early warning system to the safety and security of our property. It has alerted us to broken washing machine hoses, leaks in toilets, a break in our ice maker water line which was silent. It has also saved us money on our water bill because no hose or water driven device on our property can "do its own thing". Flologic is a 24-7 water manager. Additionally, access via telephone for help has given us confidence in managing our device. We get an insurance break on top of it all! A wide investment, indeed. Patt and Alex Soto

29 November 2017
Unprompted review
Rated 5 out of 5 stars

We installed a Flologic System 3.0 on …

We installed a Flologic System 3.0 on our residential water system after a broken pipe ruined our entire kitchen and bathroom. It functions perfectly and was easily connected to our security system so it automatically places the device in the "away mode" whenever we exit our home and arm the security system. The only user issue occurred during the first winter season when we engaged our furnace humidifier and started getting nuisance alarms and unwanted water shut-off. We simply had to recalibrate the "drip rate" on the Flologic device to account for the water requirements of the humidifier. Reprogramming was quite easy but one has to remember to reset the drip-rate to a lower value when the heating season is over. All in all, this is a small trade off for the peace-of-mind that we get from having Flologic monitoring our plumbing system and preventing another catastrophe.

22 November 2017
Unprompted review
Rated 5 out of 5 stars

Great product

Once dialed in, it has been a great product. Looking forward to WiFi remote access capability.

20 November 2017
Unprompted review
Rated 5 out of 5 stars

Great product ,reliable

Great product ,reliable, fantastic tech support.It has saved me costly repairs on more than one occasion,and have gotten lower home insurance because of the Floogic installation .I highly recommend Floogic

14 November 2017
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Always been helpful answering any and all questions. They stand behind their product. I very much recommend this.

14 November 2017
Unprompted review
Rated 5 out of 5 stars

We use it in our mountain house

We use it in our mountain house. We set it and it give us the confidence that if a pipe breaks there is minimal damage. Mountain conditions are harsh and we've heard so many horror stories about water damage and we have no worries

14 November 2017
Unprompted review
Rated 5 out of 5 stars

I have had a Flologic system in my home …

I have had a Flologic system in my home for a dozen years. The security that I feel when away from the home is most welcomed, of course. Once you get used to using the system is becomes second nature, like using a key to lock the front door, turning off lights, putting the garbage out. The system is reliable. The folks at the company are super! I had some issues (not critical) and they walked me through and referred a local service partner, who delivered great service as well.

My neighbor had a leak (his upstairs toilet little plastic thingie let loose and flooded the entire house!). That was my motivation to get the Flologic in place! Also, the insurance carrier loves the system and gave us a small discount.

13 November 2017
Unprompted review
Rated 3 out of 5 stars

We've had a Flologic valve for over 5 …

We've had a Flologic valve for over 5 years. We had some early problems, but their tech support was excellent. We have also had some problems with water accumulating in the housing - just enough to kill the circuit board. Again, tech support helped out and sent a replacement board. I have resorted to mounting the board outside the housing and have had no problems since. For us it provides an easy way to shut off water when working on plumbing and gives us some peace of mind while we're vacationing. I would like to see some remote control/phone app soon.

13 November 2017
Unprompted review
Rated 5 out of 5 stars

Great product that undeniably works

Great product that undeniably works. Provides peace of mind and is very reliable at picking up even the smallest of water pressure changes, whether a water hose left running, a faucet not turned tight, or a busted pipe when traveling. Great investment.

13 November 2017
Unprompted review
Rated 4 out of 5 stars

Great unit

Great unit. I’ve had two. We are hooked into our alarm system. Wish there was an app and interface with iPhone. Thanks. Cornelius Waud. 941 855 0903

13 November 2017
Unprompted review
Rated 4 out of 5 stars

Good unit

Good unit, bit pricey. Have had it in two of my last houses.
Gives piece of mind. Issues are as follows:
1) Unit needs the backup battery to work. Not smart design - system can be taken offline by the battery failing. The chances of my power being out when I have a leak are much lower than the battery failing, not being replaced and a leak happening.
2) False positives - have had the sensor fail and it looks like the unit is working when it isn't

13 November 2017
Unprompted review

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