I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
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Review summary
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There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I hav... See more
Company replied
Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... See more
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SIMPLE, you told me next day delivery and it was, the information over the phone was great once the girl could understand my Scottish language. All in all a great supply company, many thanks Colin.
Company replied
Company details
- #11 of 12 best companies in Water Pump Supplier
- #4 of 4 best companies in Hose supplier
- #5 of 6 best companies in Irrigation equipment supplier
- #5 of 5 best companies in Lawn irrigation equipment supplier
- #5 of 6 best companies in Pumping Equipment & Service
- #6 of 6 best companies in Swimming pool supply shop
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.6
Excellent
718 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great service…
Prompt delivery and excellent customer support. Item as described. Excellent service- would recommend
2 March 2026
Reply from floodandwaterpumps.co.uk
Hi Mrs Higgins, thank you for the kind review, we've glad you found our service and support so good. Thanks FPS Team
To be honest quite disappointed in…
To be honest quite disappointed in product- well instructions for product. I just assumed I could phone up and speak to technical support/ that was the whole point of ordering from them- but no, you get an automated message telling you to email and someone will get back within 48 hours! Not good when you have a flooded basement. I’m a woman on my own and wanted step by step guidance- the booklet is crap. Virtually no water coming out the end of the tibe and beginning to think item is not fit for purpose.. wasn’t going to take to here to complain but they did email asking me to do survey so I am just being honest! Is there supposed to be a little torrent of water coming out of the blue nipple at the bottom of the device? I paid £140 as I thought it would be quicker than mop and bucket.. it’s not!
23 February 2026
Reply from floodandwaterpumps.co.uk
Good morning Paula, I'm disappointed to read this review, we do always try to assist with any troubleshooting. I have checked and it does appear we have not received any phone call or emailf rom you about this issue so we haven't been able to provide any assistance as yet. I have emailed you directly with some advice on getting the pump working. Thanks FPS Team
Order arrived promptly
9 February 2026
Reply from floodandwaterpumps.co.uk
Hi Madeleine, thank you for taking the time to leave a review, FPS Team
I could speak to a real person on the…
I could speak to a real person on the phone and she was helpful and informative . The pump arrived in two days in time to be used it was very effective.
3 February 2026
Reply from floodandwaterpumps.co.uk
Hi Sally, thank you for leaving a lovely review thansk FPS Team
I couldn't give 5* because
I couldn't give 5* because the item was faulty. But the problem has been quickly dealt with and a replacement sent by return of posting.
28 January 2026
Reply from floodandwaterpumps.co.uk
Hi, thank you for taking the time to leave a review. From the tracking the new pump has been delivered. We did double check before shipping that is was all correct. Hopefully this has been received safe and sound. Thanks FPS Team
Fast, efficient service
Fast, efficient delivery and follow up questions answered promptly. Just what you need in an area like flood protection.
19 January 2026
Reply from floodandwaterpumps.co.uk
Hi Pat, thank you for leaving such a postive review. We always aim to please. Thanks FPS Team
A good competitive price
A good competitive price. Paid for next day delivery but did not arrive.
12 January 2026
Reply from floodandwaterpumps.co.uk
Good morning John, thank you for taking the time to leave a review. We do apologise for the delayed delivery, looking at your order I can see it was delivered the following day. It appears that the order was placed very close to the cut off time for same day dispatch and the couriers had already been to collect that days parcels. Regards FPS Team
Everything I ordered was complied with
Everything I ordered was complied with, and the one question I had was answered very quickly in the next email.
9 January 2026
Reply from floodandwaterpumps.co.uk
Hi Robert, thank you for leaving a review. Glad we could assist. FPS Team
Reply from floodandwaterpumps.co.uk
Hi David, thank you for taking the time ot leave a reveiw, FPS Team
I never imagined facing 5 inches of…
I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They suggested the right equipment to clear the water and prevent future flooding. The tools arrived promptly by the next working day and are performing excellently. Fingers crossed I won't need their assistance again! Thanks!
9 January 2026
Unprompted review
Reply from floodandwaterpumps.co.uk
Hi Deborah, thank you for the very kind review FPS Team
Reply from floodandwaterpumps.co.uk
Thank you for taking the time to leave a review, as noted on the product page the 110v pumps are not supplied with fitted plugs.
Reply from floodandwaterpumps.co.uk
thank you for leaving a review, we appreciate you taking the time thanks FPS Team
Good company and quick response
Very good support sorted out a small issue very quickly. Once sorted out the pump is ideal for the reason that we bought it.
9 December 2025
Reply from floodandwaterpumps.co.uk
Hi David
Thank you for the review, we're always happy to help as much as possible. Thanks again FPS Team
The whole process from start to finish…
The whole process from start to finish was excellent,
Thank you!!
28 November 2025
Reply from floodandwaterpumps.co.uk
Hi Mark, glad we we able to help, thank you for taking the time to leave a review, FPS Team
Fantastic advice and guidance to the…
Fantastic advice and guidance to the correct pump for an unusual project. I will definitely use them again and recommend them.
19 November 2025
Reply from floodandwaterpumps.co.uk
Hi Tim. thank you for the review, glad we could assist thanks FPS team
It’s class service all round
Good advice on pump choice followed by rapid delivery. Thanks
19 November 2025
Reply from floodandwaterpumps.co.uk
Hi Mike, thank you for leaving a review. It's always incredibly rewarding to know that we have succeeded in our efforts. Your feedback is invaluable to us, and it motivates us to continue striving for excellence. Thanks again for taking the time to review our work. FPS Team
excellect service
excellect service. Plenty of advice when asked for and pump received within 24 hours.
13 November 2025
Reply from floodandwaterpumps.co.uk
Hi Jan, thank you for taking the time to leave a review,, we're happy we were able to provide the help required. FPS Team
Good company, but poor postal arrangements
Company staff very pleasant and helpful. Product as described, but company let down by slow delivery time, possibly outside of their control, but they should be aware that if a customer pays a relatively high postage fee for next day delivery, then 3 working days (plus 2 for weekend) is too long.
Severe weather and need for signature affected on delibery time
13 November 2025
Reply from floodandwaterpumps.co.uk
Thank you so much for your review and for choosing our service. I wanted to provide a bit of clarification regarding your recent order. Your order was placed on Thursday the 13th and was promptly collected by the courier on the same day. Unfortunately, our tracking system indicates that the courier encountered some delays on Friday due to local restrictions, which we believe may have been caused by the severe weather conditions.
The delivery attempt was then made on Monday, the next working day, but it seems there was no one available at the property to receive it. Fortunately, the delivery was successfully completed on Tuesday.
While we always strive to provide next-day delivery and pay for this service, it's important to note that this isn't guaranteed, especially during periods of adverse weather or when accessing flooded areas. We do our best to communicate this clearly online, emphasizing that while we aim for next-day delivery, it cannot always be guaranteed due to circumstances beyond our control.
We appreciate your understanding and patience in this matter. FPS Team
Tammy was brill
Tammy was brill. She answered all my queries and pointed me to the right pump.
17 November 2025
Reply from floodandwaterpumps.co.uk
Hi Stephen, thank you for taking the time to leave such a lovely review. FPS Team
Brilliant service, next day delivery
Ordered a puddle pump at 3pm. It was with me 10am next day. I was pumping standing flood water out my garden by midday. I forgot to add an item, sent an email, received a phone call immediately, item was added to the delivery. Brilliant friendly service.
13 November 2025
Reply from floodandwaterpumps.co.uk
Hi John, thank you for taking the time to leave a review, we've glad we could help and get the forgotten item sorted for you. Thanks FPS Team
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