Olivia was absolutely fantastic in securing home and buildings insurance that met our needs . She went far above and beyond for us , she is a credit to your company and we will not hesitate to recomm... See more
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A g ood experience. I was able to talk to someone in the U.K. and was able to talk to the same member of staff throughout the process which made it simpler. Olivia was very helpful and professional... See more
After we were flooded in November 2025, the company we were insured with stated that they would not be renewing our insurance as from 31st March 2026.I contacted Flood Assist and I have nothing but pr... See more
We received our home and buildings insurance renewal reminder from Callum. He was very helpful, listened and answered our questions and provided an excellent service. Thank you again for all your he... See more
Company details
Written by the company
Flood Assist is the UK's only pure flood insurance specialist providing flood insurance solutions to high flood risk and previously flooded homes throughout the UK. Flood Assist is supported by a leading panel of specialist flood insurers most of whom are able to provide cover via the Flood Re scheme. We have the unique capability to insure a wide variety of domestic properties including: holiday/second homes, unoccupied properties, thatches, Listed buildings, high net worth and all types of non standard construction. From converted railway carriages to Martello towers we've a track record in finding insurance solutions that are as unique as our clients. We're not a call centre but a team of personable and highly experienced insurance professionals that understand the challenges and particular needs that our clients have. We always make the time to listen and understand every clients individual circumstances ensuring that they have the right insurance in place for when they need it the most. Awarded a Building Public Trust Award by the Chartered Insurance Institute affirms that our very special team take every step they can to make sure that we deliver no only great and competitively priced insurance solutions for our clients but that we do it with care and compassion too.
Contact info
Meadow View Oundle Road, PE8 5EG, Woodnewton, United Kingdom
- 01832770770
- liz.mitchell@floodassist.co.uk
- floodassist.co.uk
4.8
Excellent
264 reviews
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From the outset
From the outset, we found Flood Assist to be empathetic, reassuring and professional. I would have no hesitation whatsoever in recommending them to others.
31 July 2024
Very knowledgeable and helpful Flood Home Insurance…
Very knowledgeable and helpful with personal service which is a rarity these days.
Was also the most competitive rate, whsts not like.
18 July 2024
Efficient.
Flood Assist are very efficient with renewals, I haven’t had to claim yet and hope they are as efficient if I do.
26 June 2024
Excellent service
After struggling to find affordable insurance, having spoken to lots of insurers who couldn't help, I saw reviews for Flood Assist online. Gave them a ring and after chatting for a minute, two at the most, Liz spotted the issue and quickly went about solving it.
Excellent service and I wouldn't hesitate to recommend them, whether you have potential issues with flooding or not.
31 May 2024
Excellent service
This is a complex building which raised a number of problem issues.
Everything was resolved with care and a truly professional approach.
5 June 2024
Top service
Eddie was really flexible when I was in the middle of an outdoor expedition and losing reception, he enabled me to make several calls and get the insurance sorted. Last minute request from solicitors meant I was time precious, and Eddie made it all happen - even delaying his lunch!
17 May 2024
Extremely helpful
Extremely helpful, understood the complexities of the requirements of the insurance.
Clear about what the insurance covered, answered clearly any queries.
24 May 2024
Taking the stress out of flood insurance
Flood Assist have been fantastic in finding an insurance policy that works for me - knowledgeable, friendly and supportive throughout, helping to take the stress out of a stressful experience. I am so glad that I went through Flood Assist for my policy and I recommend them wholeheartedly.
24 May 2024
Speaking to the lady named Helen who…
Speaking to the lady named Helen who explained everything
24 May 2024
Insurance for previously flooded households
Great communications with Helen from flood assist, attractive and affordable flood insurance for households who have flooding issues. Top notch.
8 May 2024
Helen was so informative and supportive…
Helen was so informative and supportive with the whole process and made the whole experience so easy and stress free for me
17 May 2024
Only people that helped me re arrange…
Only people that helped me re arrange my home insurance.
First class
9 May 2024
A very pleasant experience.
Eddie was very thorough & helpful.
In fact, the whole experience of enquiring about insurance for my home was dealt with so pleasantly and Eddie took time and explained everything to me.
I have full confidence in FloodAssist insurance and would recommend them to anybody seeking insurance quotations.
30 April 2024
Very helpfull team who really care…
Very helpfull team who really care about the service they provide. Professional allbthe way.
3 May 2024
Excellent service
Regular reminder of renewal. Prompt service. Improved premium.Excellent service
16 April 2024
Helen was very helpful and never lost…
Helen was very helpful and never lost patience with me .
23 April 2024
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