Olivia was absolutely fantastic in securing home and buildings insurance that met our needs . She went far above and beyond for us , she is a credit to your company and we will not hesitate to recomm... See more
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A g ood experience. I was able to talk to someone in the U.K. and was able to talk to the same member of staff throughout the process which made it simpler. Olivia was very helpful and professional... See more
After we were flooded in November 2025, the company we were insured with stated that they would not be renewing our insurance as from 31st March 2026.I contacted Flood Assist and I have nothing but pr... See more
We received our home and buildings insurance renewal reminder from Callum. He was very helpful, listened and answered our questions and provided an excellent service. Thank you again for all your he... See more
Company details
Written by the company
Flood Assist is the UK's only pure flood insurance specialist providing flood insurance solutions to high flood risk and previously flooded homes throughout the UK. Flood Assist is supported by a leading panel of specialist flood insurers most of whom are able to provide cover via the Flood Re scheme. We have the unique capability to insure a wide variety of domestic properties including: holiday/second homes, unoccupied properties, thatches, Listed buildings, high net worth and all types of non standard construction. From converted railway carriages to Martello towers we've a track record in finding insurance solutions that are as unique as our clients. We're not a call centre but a team of personable and highly experienced insurance professionals that understand the challenges and particular needs that our clients have. We always make the time to listen and understand every clients individual circumstances ensuring that they have the right insurance in place for when they need it the most. Awarded a Building Public Trust Award by the Chartered Insurance Institute affirms that our very special team take every step they can to make sure that we deliver no only great and competitively priced insurance solutions for our clients but that we do it with care and compassion too.
Contact info
Meadow View Oundle Road, PE8 5EG, Woodnewton, United Kingdom
- 01832770770
- liz.mitchell@floodassist.co.uk
- floodassist.co.uk
4.8
Excellent
264 reviews
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Hasn’t replied to negative reviews
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Very easy to work with and very…
Very easy to work with and very understanding of our business
30 August 2023
Friendly and conscientious team very…
Friendly and conscientious team very helpful.Many thanks.
30 August 2023
Very helpful and understanding person…
Very helpful and understanding person to talk with who took the time to really help. A rare thing these days. Excellent customer service.
24 August 2023
Brilliant Service
Friendly, helpful and efficient rapid service. So nice to speak to a human and not someone with a robotic voice. Nothing is too much trouble for them. Everyone I spoke with at Flood Assist sounded cheerful and pleasant .
16 August 2023
Excellent Service
Contacted Flood Assist after existing Insurer withdrew flood cover. Heather was excellent in finding appropriate cover and arranging the policy. Highly recommended!
16 August 2023
Top class advisor
Helen our advisor was first class. Knew her stuff and was efficient and prompt with her responses. Totally felt in safe hands
17 August 2023
Quick and efficient service
They were very quick and efficient. I didnt have to wait! They dealt with my case in a very timely fashion, and my new home is now covered just in time for me to move in. This is in contrast to another insurance company who I was/am still waiting to hear from.
Their premium quote was a lot more reasonable as well.
1 August 2023
Anyone for Lower Premiums ?
Flood assist certainly earn their commission - not only do they seek out the best cover, they actually found me a lower premium this year - very pleasing this day and age - Thanks
25 July 2023
Really great experience
Really great experience. My property is next to a lovely river and these guys were very sensible in the approach to how to insure it and there price was great
23 July 2023
Excellent service
Eddie did a great job finding us the correct cover. Eddie was very helpful and friendly throughout the quoting and purchase stage. It was great to speak to someone that is very knowledgeable and understanding, an asset to the company. Hopefully we never have to submit a claim but if we were I feel the service would be just as good.
17 July 2023
Team always easy to deal with and…
Team always easy to deal with and provide a personal service.
9 July 2023
Very friendly and efficient service
16 July 2023
Highly recommended!
Not only did Flood Assist manage to get us insurance in a challenging market, they even bettered our previous years premium. I couldn't recommend them more highly.
1 March 2023
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