Olivia was absolutely fantastic in securing home and buildings insurance that met our needs . She went far above and beyond for us , she is a credit to your company and we will not hesitate to recomm... See more
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A g ood experience. I was able to talk to someone in the U.K. and was able to talk to the same member of staff throughout the process which made it simpler. Olivia was very helpful and professional... See more
After we were flooded in November 2025, the company we were insured with stated that they would not be renewing our insurance as from 31st March 2026.I contacted Flood Assist and I have nothing but pr... See more
We received our home and buildings insurance renewal reminder from Callum. He was very helpful, listened and answered our questions and provided an excellent service. Thank you again for all your he... See more
Company details
Written by the company
Flood Assist is the UK's only pure flood insurance specialist providing flood insurance solutions to high flood risk and previously flooded homes throughout the UK. Flood Assist is supported by a leading panel of specialist flood insurers most of whom are able to provide cover via the Flood Re scheme. We have the unique capability to insure a wide variety of domestic properties including: holiday/second homes, unoccupied properties, thatches, Listed buildings, high net worth and all types of non standard construction. From converted railway carriages to Martello towers we've a track record in finding insurance solutions that are as unique as our clients. We're not a call centre but a team of personable and highly experienced insurance professionals that understand the challenges and particular needs that our clients have. We always make the time to listen and understand every clients individual circumstances ensuring that they have the right insurance in place for when they need it the most. Awarded a Building Public Trust Award by the Chartered Insurance Institute affirms that our very special team take every step they can to make sure that we deliver no only great and competitively priced insurance solutions for our clients but that we do it with care and compassion too.
Contact info
Meadow View Oundle Road, PE8 5EG, Woodnewton, United Kingdom
- 01832770770
- liz.mitchell@floodassist.co.uk
- floodassist.co.uk
4.8
Excellent
264 reviews
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Customer service was excellent
Customer service was excellent, no call centre, very easy to make contact. It felt that the insurance adviser was actually listening to my requirements and attention to detail, advice could not be faulted. It was very rewarding to have such good customer service and the quotation was immediate and matched the price of other insurance companies on line, I would highly recommend using this company.
20 January 2023
Extremely Efficient, Professional and Competitive
Helen was extremely helpful. She answered my queries and returned my calls promptly while I was deciding which firm to use. She provided me with the lowest quotation and the whole process was simple and pleasant. I would recommend Flood Assist as being extremely efficient and professional.
9 January 2023
Excellent customer serviceGreat customer service
Excellent customer service. Very helpful , taking time to explain and answer all my questions, in a very friendly manner.
13 January 2023
best insurance company I’ve ever dealt with
Liz helped us throughout the process and despite a variety of challenges managed to get everything in place and on time, thank you!!
13 January 2023
Flood Line Insurance
12th
Very happy with service from Flood Assist simple to renew my house insurance and they managed to reduce the premium for the 2nd year running.
12 January 2023
Helen is a star
Helen reassured and helped me from the first moment I spoke with her. She is a really warm and caring person who clearly loves her job. She listened to my worries and guided me through the terminology and process in a really supportive way. Give her a pay rise!
11 January 2023
Amazing Customer Service
Used Helen at flood assist for the new property that I’m buying that’s in a flood risk area. Helen was very professional, very friendly and explained regarding the flood risk.
Highly recommend this company if you need flood risk insurance.
9 January 2023
Reassuring & Knowledgeable Flood Insurance Specialist
Excellent customer experience from Helen. She went above and beyond to make sure we were completely satisfied. A very competitive premium too. A very reassuring company to deal with.
29 December 2022
Excellent communication and service, a pleasure to deal with.
Helen was a breath of fresh air to deal with from start to finish, making sure that the insurance was absolutely right for us. Thank you so much Helen for your great communication and efficiency throughout.
3 January 2023
Always 5 Stars for Flood Assist
Always 5 Stars for Flood Assist. Saving us money and supreme customer service with the best people. Thank you.
30 December 2022
Helpful information and explanations…
Helpful information and explanations regarding flood re. Conversations that were not rushed or pressured at all. Understanding of particular circumstances.
17 December 2022
Excellent customer service
Excellent customer service - really went above and beyond!
15 December 2022
They help us find insurance cover when…
They help us find insurance cover when other companies couldn't or wouldn't. A welcome change
20 December 2022
Excellent customer service
A very responsive but not overly persistent encounter. All my questions were answered with patience and clear explanations. I learned a lot about insurance in general and flooding cover in particular. Excellent customer service.
15 December 2022
Great service
Helen dealt with all my questions my specific concerns professionally, patiently and efficiently, finding exactly the right solution for us in a short time frame.
30 November 2022
This is Flood Assist insurance for my home. - the 4 year with Flood Assist
This is the 4 year with Flood Assist, always contact me a month before expiry, always helpful and polite and great to deal with and a great price thanks all at Fllod Assist insurance 👍
13 December 2022
First Class Service. All my dealings with this Company have…
All my dealings with this Company have been first rate.
They have been very professional.
14 December 2022
Always so very helpful & friendly
Always so very helpful & friendly. Efficient and immediate response.
1 December 2022
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