Good choice of flooring, delivered on time as promised. A few boards damaged in transit but was able to complete job within the 10% wastage factor. Floorbay very quick to offer compensation without... See more
Company replied
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We recently renovated our kitchen and utility room and spent weeks comparing different flooring companies. Floorbay had the best choice and the prices were much better than the local stores. I ordered... See more
Company replied
Having been badly let down by two other suppliers we found Floorbay on-line and telephoned them them late on Monday afternoon. Mike was able to confirm straight away that they had the flooring we wan... See more
Company replied
Thanks to Mike who went the extra mile to solve our supply problems after being badly let down by 3 other suppliers .His product knowledge was unbelievable .Great service great price and next day deli... See more
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Company details
Written by the company
Luxury vinyl flooring ✅ Top brands for the best prices ✅ Our luxury vinyl flooring range includes Amtico, Luvanto, Karndean & Quick Step
Contact info
77 Park Lane Poynton , SK12 1RD, Cheshire , United Kingdom
- 01625 876387
- Sales@floorbay.co.uk
- floorbay.co.uk
4.5
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can honestly say
I can honestly say, best experience quality of service at fantastic prices would highly recommend.
7 February 2023
Unprompted review
Reply from Floorbay
Dear Phil.
Thank you so much for your kind review and 5 stars. These excellent reviews are what keep us on our toes 😊
Thank you again
With best wishes
Richard
Flooring serviceWe recently used Floorbay for a third…
We recently used Floorbay for a third time and once again they were excellent.The depth of knowledge,range of product and prices are by far the best on the market.We would recomend giving them a try if you're looking for a complete all round service .Thanks guys👍.Michael,Burnley.
3 February 2023
Unprompted review
Reply from Floorbay
Dear Janet. You did indeed. And we are very grateful that you keep returning.
Always hear if you need us in the future. And thank you for your kind review.
With best wishes
Richard
Amazing service!
Amazing service! Fast and very reliable will definitely be using again
6 February 2023
Unprompted review
Reply from Floorbay
Dear Ben
Thank you so much for your 5 star review and kind words.
We look forward to serving you again in the future.
With best wishes
Richard
Excellent
I have dealt with Floorbay on a number of occasions whilst refurbishing a couple of houses I have…one word Excellent.
So helpful, great knowledge.
I have nothing but praise for them
Highly Recommended
7 February 2023
Unprompted review
Reply from Floorbay
Dear Phil
Thank you for accepting the invitation to review us. I am extremely delighted it is so positive. You have always been a pleasure to deal with and we are here if you need us on your next project.
With best wishes
Richard
I have purchased from floorbay many…
I have purchased from floorbay many many times over the years and have found their service and products to be 1st class ,I have tried other online retailers but none of them have come anywhere near to Floorbay ,the staff are very knowledgeable and friendly personally I wouldn't shop anywhere else .
1 February 2023
Unprompted review
Reply from Floorbay
Dear Simon
Thank you so much for taking the time to review Floorbay. It’s music to my ears that customers like yourself have returned so many times. We are lucky to have you.
With best wishes.
Richard
Richard and his staff were so helpful…
Richard and his staff were so helpful from the very first minute. Nothing was too much trouble, and we bought exactly what we required. We will certainly use them again in the future. Steve Miller, Stamford Bridge, York.
3 February 2023
Unprompted review
Reply from Floorbay
Dear Mr Miller
I seem to remember we supplied you with flooring a few years ago also ?
Thank you so much for returning to us and I am delighted to read about your experience
With best wishes.
Richard
Perfect flooring and a reasonable price.
With their customer service, they went above and beyond to help us find the perfect flooring for our home. The prices were also very reasonable and the installation process was quick and hassle-free. We highly recommend Floorbay for anyone in the market for new flooring.
19 January 2023
Unprompted review
Reply from Floorbay
Dear Mr Moran
Thank you so much for your kind review and the 5 stars. We are always thrilled when we have such happy customers. It’s so rewarding.
Hoping to see you again.
Regards Richard
Family run firm with expertis
We have used this family run firm on a few occasions now. Second to none with their expertise, professional approach and knowledge in their industry.
The choice of products and pricing was extremely competitive too.
We shall continue to use them for future products
24 January 2023
Unprompted review
Reply from Floorbay
Dear Sir
You certainly have. I think this is the 4th time we have had the privilege. Thank you so much for your continued support and your five stars. Of course we look forward to welcoming you back in the future. As always it’s been our pleasure.
With kind regards
Rick
Floorbay review
I found floorbay to be a very good supplier . I was given excellent advise before I purchased my new floor. Very pleased with the whole experience and my new floor looks amazing. Thank you.
24 January 2023
Unprompted review
Reply from Floorbay
Dear Mark
Thank you so much for your rating and your kind comments. From memory you had the Invictus Sand which I have myself. I think I sent you photos. It’s great news you are so happy.
Thank you for choosing floorbay. It’s very much appreciated
Kind regards
Rick
Above and beyond
Huge thanks to all at Floorbay.
We have found your goods to be very competitive and your service
has been exceptional.
We will definitely be referring you !
16 January 2023
Unprompted review
Reply from Floorbay
Dear Mr Knott. Thank you so much for your 5 star review. It’s hugely appreciated that you have taken the time to write and we hope your flooring looks fantastic for years to come.
Best wishes. Rick
Floorbay feedback Have used Floorbay on various occasions…
Have used Floorbay on various occasions over the years and have found their customer care and committment to always have been of their highest quality. Would recommend them to friends and family without any hesitation at all. I will continue to use them moving forward as of the above reasons and they also offer a wide range of options
Many thanks Matt Payne
19 January 2023
Unprompted review
Reply from Floorbay
Dear Mr Payne
Thank you so much for your generous review. It’s so inspiring to read your comments and see all the sides of our business are meeting your expectations. We look forward to seeing you again in the future.
Best wishes
Rick
Fantastic company to deal with, from start to finish
Fantastic company to deal with. From the very first phone call, to us phoning for advice after taking delivery, Floorbay could not have done more.
We would recommend them to anybody looking for a personal, friendly and professional service, and have already recommended their service to 3 friends.
Keep up the good work! 😀
12 January 2023
Unprompted review
Reply from Floorbay
Dear Mr Shuttleworth.
Thank you so much for your kind review. We are a family business so you will always get that “ family touch “ rather than a call centre. It’s so kind of you to refer us to friends. We look forward to the opportunity to serve them.
With Best wishes
Rick
A great family business with family values
If you are looking to get expert advice, great prices and excellent service look no further than floorbay. We have now used them twice and had excellent advice from Mike and Richard. I’m both cases helping us save money. We are having a new conservatory in the summer so we will be back again soon.
Thank you again.
12 January 2023
Unprompted review
Reply from Floorbay
Dear Stephen
Thank you so much for writing in to us and thank you for your 5 stars. We strive to keep our service as personal and friendly as possible being a family business and running retail stores too. We believe in grass roots service and are delighted our personal approach was appealing to you. We will endeavour to avoid the “ call centre “ route and retain a small but knowledgeable team of specialists often with the owners enjoying the telephone work. Thank you again 😀
Excellent service
Found this company to be really helpful and reasonably priced. Richard was really friendly and great customer service. Would highly recommend.
10 January 2023
Unprompted review
Reply from Floorbay
Dear Miss Perry
Thank you so much for your kind words. We do try our best so to get this type of feedback is much appreciated. I hope your new floor looks fantastic.
Excellent service
Excellent service, very helpful and a wealth of knowledge. I have purchased flooring from Floorbay three times now and would highly recommend them.
Very refreshing to find a online company so helpful.
25 August 2022
Unprompted review
Reply from Floorbay
Dear Mr Walker. Your continued support is very much appreciated and we are delighted to have you as a customer. We look forward to any future projects.
Competitive and Great Customer Service
Easy to use website, delivery was quick and prices were reasonable. One pack of LVT was damaged on delivery and despite me not noticing within the 60 hours inspection time (it was not obvious to the untrained eye) they refunded that pack. All in all, I would recommend them without hesitation. Matt there was particularly helpful.
27 July 2022
Unprompted review
Reply from Floorbay
Very Grateful for the opportunity to be of service Mr Powell and your kind comments are greatly appreciated. Thank you
Great price and excellent service
Great price and excellent service. I will happily recommend Floorbay/Carpet Creations to anyone. Thanks to Richard and Team for all your help.
27 August 2021
Unprompted review
Reply from Floorbay
Dear Thomas. This is music to our ears. We are very happy to hear such positivity. And thank you also for choosing floorbay.
What a very helpful company Richard has…
What a very helpful company Richard has a vast wealth of knowledge helping from start to finish on our full house project will recommend 100 % looking forward to dealing with them again in the future
31 March 2021
Unprompted review
Reply from Floorbay
Dear Mr Decker.
Thank you so much for your kind feedback. It’s great to hear and it was our pleasure to do business with you. Thank you again.
I was so impressed with floorbay
I was so impressed with floorbay. Reasonable prices, efficient service, helpful staff, and realistic delivery prices. I will definitely go back to them again. Thank you Floorbay
31 March 2021
Unprompted review
Reply from Floorbay
Dear Tina. Thank you so much for your kind words. We are delighted you are a happy bunny 😊. And thank you for choosing floorbay. It’s very much appreciated
Very impressed with Floorbay
Very impressed with Floorbay ! I would highly recommend them .Good prices ....efficient....knowledgeable.....friendly .....good products .Great !
29 October 2020
Unprompted review
Reply from Floorbay
Thank you so much for your kind feedback. We seemed to have ticked a lot of boxes for you which is a great reflection on our whole team. Thank you for allowing us to be of service.
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