floorfound.com Reviews 23

2 months after i ordered, there has been no contact or delivery.

Absolutely AVOID THIS COMPANY AT ALL COSTS. I have never had such a terrible and stressful experience with any company in my entire life. I ordered a couch off of Burrow's outlet site (which I did NOT know was operated through a third-party distributor) and 5 weeks later, my order was still "being processed." When I reached out to clarify what was going on, a FloorFound employee said, "Whoops, the system marked your order at the wrong location. Sorry about that, all fixed!" Not even an attempt at any remediation, and then another 3 weeks go by and the SAME THING HAPPENS. Somehow they managed to put in the system that it was sending from the wrong location TWICE. It has now been over 9 weeks since I placed my order. Not only has it not even shipped yet, I can't even get a response regarding what's going on at this point or whether I have a new tracking link since my last two both just say "Order Canceled." How on earth can a company be allowed to run this way? The only reason I even want my couch anymore at this point is so this awful experience can finally be over. I don't care how much of a discount you think you're getting on some name-brand furniture, just buy it directly from the actual company. I promise the hassle and headache you'll experience from this operation is not worth a few hundred dollars in savings. I don't think I'd want to put up with this anymore if they tried to give me my order for free.

EDIT: After 10 weeks, they lost my order. All that time wasted. Absolute garbage company.

I ordered 3 sofas from Floorfound in June. The first was a small sectional and we delivered fast and without issue. The others were 2 matching recliner leather sofas. One was supposed to be a loveseat with 2 recliners, the other a 3 seater sofa where the ends recline and a middle seat that doesn't recline. What I received were 2 right side recliners, 1 left side recliner and 2 middle pieces. I'm missing a left side recliner and no one will respond to my support inquiry after over a week and multiple contact attempts. It now appears their support chat feature is gone from the website, and other than sending emails, I'm at a loss. My media room is incomplete, and I'm out thousands of dollars with no recourse. Terrible company!

While there may be some deals, my experience left me feeling that not everything is as it seems.

I was interested in a rug that was $4,500 marked down to $875 by a brand called 'French Coastal'.

I wanted to read some reviews and understand the quality and the process that made this rug more expensive that some designer rugs I had seen.

I'm already familiar with other brands on their website such as Burrow, Castelry and assumed this company must be similar.

After googling French Coastal I realised that this "brand" only exists on their website. There's zero trace of it online.

After speaking with Sasheika on their chat function they confirmed that French Coastal is in fact their OWN brand.

When I enquired further about what made this rug, a rug by their own brand, a whopping $4,500 to begin with, the reply was that "pricing was not their department", with no offer to put me through to someone whos department it is.

Since Floorfound deals in recommerce I asked if they might have a link to this rug at it's Full Price so that I might try to understand where the $4,500 price tag came from and was told that they are only authorized to talk about items on their website.

Since this is their own brand, I found it strange that they could not give me any further information on this item.

After much back and forth and talking around my line of enquiry I very much began to feel that this rug probably has never been $4,500, it's probably never been sold anywhere at $4,500 and it made me doubt that $875 is even a good deal for it.

I felt that the "deal" was perhaps misrepresented and decided not to purchase on this occasion. If I were to purchase it would be from one of the brands that actually exist so that I could verify quality and fair pricing.

I took a risk on Floorfound - I read the reviews here first, but decided to try anyway, so I had low expectations going in. I ordered two Burrow couches (normal Nomad and a King Nomad with chases). It took several weeks for them to show up, and then the legs were missing from the King Nomad - though everything that arrived was in perfect condition. I contacted customer service, who appear to be short-handed. They were still quite helpful, and after a couple weeks found the legs and hardware that were missing. Those arrived, and now I have two great couches for MUCH less than retail!
So in summary: It took a long time and there was a shipping hiccup, but if you are patient, it is well worth it.

This company didn’t deliver the full furniture pieces and only has a chat service. Firstly, this is a company local to me. I was hoping for great things and rooting for them. I love their company mission and was hoping the reviews were from grouchy people. I should have believed the reviews on this company. Even Outer said what an awful company they were when asked about buying through them. The first part of my order wasn’t fully delivered. The second time to fix the first part, the wrong cushion was sent. I was told I could source my own replacement and when I told them the cost to replace the part from the original company, they refused to pay. Instead, I was ordered an entire chair replacement that I would be in charge of recycling. It defeats the purpose of their core mission. This could be an amazing company, but it is absolutely horrible. Christopher doesn’t follow up and didn’t offer anything for bri g outside of delivery schedule quotes of $499. Kat did follow up and tried to make things right before the second error was made. She tried, but the shipping companies and floorfound do not communicate with each other. Do not buy from this company until they figure out their quality control.

My first purchase from them was great. However, I was going to make my second purchase from them but when I tried to check out, it added $100 on to shipping after I added a promo code. They tried to claim that I must have changed what was in my cart, but I only had 1 item in my cart so nice try, but no. The next day I thought I would give it another try and surprise surprise the promo code no longer worked even though it didn't have an expiration date in my email. I would rather pay more than buy from them. It is really unfortunate too because I have an entire home to furnish and I love their concept of buying returns but I will be taking my business elsewhere.

Buyer beware: make sure you’ve triple checked the photos and item description. They do not accept returns or exchanges. I bought two chairs with walnut wood details. One of the two chairs arrived in white oak, not walnut. The description said walnut, but the photos of the chair were photos of an oak chair. Even though it was a discrepancy on their site and my invoice clearly stated walnut, they would not exchange or refund.

I was apprehensive about ordering from Floor Found given others' reviews here, however I decided to take the risk and actually ended up having a great experience. My order came from the Perth Amboy, NJ warehouse and I received my order within about 2 weeks of purchase (delivered to California). Delivery and communications from the fulfillment company were prompt, clear, and accurate, and my couch was exactly as described (like new condition). I also received very prompt and friendly responses from Floor Found customer service when I had a question about billing, so I was pleased with that element as well.

I don't doubt that others had bad experiences, but with my experience being as good as it was it sounds like Floor Found has major inconsistencies between warehouses, fulfillment/shipping companies, and quality control for inspection of items. For what it's worth, I'm really happy with my order!

DO NOT ORDER FROM HERE! My friend is a frontline worker just trying to relax after strenuous shifts literally nursing children back to health in the pediatrics department of a hospital in Brooklyn. She ordered a couch from Floorfound in OCTOBER. It's currently FEBRUARY and she still doesn't have 1 piece of her couch. Not only did she have to take THREE shifts off of work to wait for the delivery drivers who brought the wrong piece THREE TIMES, but their customer service has been incredibly rude and unprofessional. Imagine if the world operated like Floorfound does? Nothing would get done. Save yourself.

If I could give zero stars I would. The complaints you read are real and I wish I would have believed them. Just do yourself a favor and pay more at your local furniture store. It will save you the headache of missing pieces of your order, fighting for your refund and not getting your shipping costs back which in my case was $500. Or how they say their shipping timeframe can be used as an excuse that all your order didn't arrive together because it's lost???
So if you happen to receive your order and take off work and parts are missing they aren't responsible. For reference this is a sectional and only 3 of the 5 parts were on the delivery truck!
From FloorFound: following up with you on your order that was missing pieces. Since your order was placed on January 14, 2023, and we quote a delivery timeframe of 6-8 weeks, management is not granting permission to proceed with a full refund at this time.
The next step will be to request a Dock Search to be performed at the warehouse so all 5 of the boxes containing the Harper Sectional may be located and delivered to you. This can take up to 7-10 business days to complete, but please rest assured, we will do our best to still get this to you within the quoted timeframe for delivery.
BUYER BEWARE!!!!!!!! JUST BUY LOCAL!!!!! DO NOT PURCHASE FROM THIS COMPANY!!!! BELIEVE THE BAD REVIEWS!!!!

Great when you actually receive your item, but too inconsistent to be worth the hassle. I needed to place a large furniture order after having all of my belongings stolen by a moving company and figured it would be worth it to save some money by buying used, but my god, what a nightmare.

1. The first item, a nightstand from Burrow, arrives still flat-packed in the box. Appears to have been a brand new item that someone just didn't like, but after taking out all of the pieces to being assembly, I find that I have two left sides instead of a left and right side, can't actually assemble the stand. I reach out to Floor Found about getting a replacement piece, but Burrow can't ship a single piece, so I literally have to toss this in the trash, though Floor Found does refund me the purchase price and shipping costs.

2. I order three (3) pieces of sectional from Floyd. Though I order them at the same time, I get the ottoman right away but wait weeks for the other pieces, only to be told that first, the left side of the sectional is not in the condition as described and is (in their words) "not suitable for sale", so they find another one of similar quality that I eventually get a few weeks later. The right side somehow gets "lost when they moved warehouses", but they find me another one in similar condition. I wait a few more weeks only to be told that oops! They accidentally already sold this to someone, and their website didn't update in time. They have no other similar pieces, so I now have half a sectional.

3. The dining table I ordered appears to have been handed off to Metro Delivery, but I keep getting told that it's not at the local hub and that they'll reach out to me when it is. Finally, a week after I check the tracking information and see that it has (allegedly) been sitting in their local warehouse, I call Metro only to find out that Floor Found canceled the "ticket" (whatever that means) and that they don't have this item, so queue reaching out to Floor Found AGAIN to figure out what's going on.

4. I'm still waiting on a media console that has now taken almost three months to be shipped, after which, I don't think I'll ever order from Floor Found again, which is unfortunate, because it's a great idea, but it's just too inconsistent and poorly managed to be worth it.

I really like the concept but unfortunately I feel like my experience with this company echoes that of others.

I purchased a sofa that was pictured in boxes with only the description “No issues found during inspection.” It showed up dirty with stains and absolutely covered in dark pet hair that I can’t get off. Their response is that some issues slip by the inspectors and the solution is for me to just to clean it. Okay fine, it’s probably cleanable, but I would not have bought the couch if they had accurate pictures or description of the condition of it. I wouldn’t have bought a dirty couch. Seems like kind of a crapshoot of what you will actually get. Some people get lucky but most don’t.

Ordered two chairs, only one was delivered. Their logistics partner, Metropolitan Warehouse, cancelled multiple deliveries without notifying me. Eventually, they sent the second chair back to the warehouse, noted that I had "refused the delivery" and closed the order. FloorFound support has been intermittently responsive but has no resolution - just that they're reaching out to Metropolitan Warehouse. I had two previous orders with FloorFound that went well, but after this experience I won't be using them again. The chairs I ordered are now on sale with the original retailer with free 3-5 day shipping and a lower price than FloorFound's. Order at your own risk and expect to stay on top of Metropolitan Warehouse via phone email and tracking links to make sure they actually bring you the items they paid for. You'd think paying $300 for shipping would actually get your items delivered, but apparently it's not. In the future I'd just wait for a sale from the original retailer. FloorFound is a great concept but executed poorly - not worth the trouble.

Terrible service, badly damaged product sold 'as new'.

Delivered weeks late.

Hide behind dubious terms and conditions, don't use them - you will regret it. Check out he other reviews.....

After reading the bad reviews, I was reluctant to purchase from FloorFound ... the price of the normally $3k sofa was too good so I decided to give it a chance anyway (paying w credit card for extra protection).

I ordered the couch the day after Thanksgiving, it was labeled as "like new" with no damages noted. Fast forward a week later and I begin to panic as I've not received any updates. Evidently it had already shipped but the system failed to update me. The delivery window was 4-6 weeks so was incredibly surprised to have them schedule a delivery with me for December 12. (For scale, I live in Chicago and the warehouse was located in NJ)

No problems with the delivery, the couch was missing a charging piece which FloorFound promptly sent a replacement for. Overall, A+ couch, A+ customer service (they always replied quickly and accommodated all my requests), and FAST delivery.

Maybe I'm the outlier here but I'm glad I took a chance.

They are horrible. The vast majority of the pieces had undisclosed damages or were wrong. You cannot communicate with anyone there. Best of all when the last piece in my order came mangled not usable and wrong they sent a refund (leaving me one piec short of a sectional) and offered to let me buy an exchange from their site for $600 more. I am convinced they sell inventory knowing it is wrong and customers have no recourse to return it.

Same experience as the others with one star reviews. There should be a zero star option. Buyer beware! All same issues. Missing pieces, undisclosed damage, terrible communication, months of delays, but hands down the WORST thing is the companies unethical business practices. Absolutely the worst client experience!!! Still resolving 3 months later. Had to go to my bank.

This is the worst company I have ever worked with.

DO NOT USE THIS COMPANY, unless you like to burn money, wait 2-3 months for your items to be shoddily delivered, have said deliveries be incomplete (missing items) or just flat out wrong.

All this happened to me multiple times, and the support is extremely slow, unresponsive and unhelpful.

This company deserves to be bankrupt and I just hope I can convince at least one person to not use this service.

It's been 2 months since I placed my order. I've been told it's on it's way and it's not. They've made up excuses and promised updates that haven't been provided. Avoid this retailer. You're not saving money, you're risking it.