flooringdirect.co.uk Reviews 

Excellent service and good quality carpets. From A to Z I can’t fault this company and I can only highly recommend. Delivery was fast and the driver extremely kind and helpful with my big carpets. And the carpets themselves, just like on the site.

We ordered our carpet from the picture on the website. The carpet was delivered within days, and we were kept informed the whole time. It arrived on time, and now its laid, I'm so happy with it. I love the quality and the colour. Well definitely be buying from Flooring Direct for all our future Flooring.

Order process was simple and delivery straight forward enough. The product was cut to the required size meaning I had less wastage and the time to install was quicker.

One thing I found a little odd and frustrating is the myriad of potential couriers they use and trying to tally up the tracking reference supplied in the order confirmation email to the right courier's website. It would be much easier if I got a link to the selected couriers website with my order with the tracking reference pre-populated as a query string parameter (like most ecommerce sites do these days) to make the experience that much slicker. After trying my tracking reference in all of the courier websites I discovered the reference I was provided wasn't even valid for any of them!

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Actually found a company that would supply small quantities. I need a long metal carpet strip and Bingo they had it in stock, and a good price.

Very good Comms, good value carpet

Not going well so far - ordered Friday with items saying 'In stock - usually ships within 24hours'.
Recieved a string of 4 update/shipped emails on Mon (though without any tracking).
Wondering Weds what tracking was & when to expect delivery, I called the office - turns out the vinyl flooring had only been ordered from a supplier & they were entirely unable to give any idea when i) they would receive it & thus ii) when I would get it.. They also suggested that many customers were in a similar position (hardly a great sign!)
Poor service so far, & they've done nothing proactive to keep me informed. I'll update if things progress.

I ordered less than a metre of coir catpetting for my porch. Was well priced as I wouldnt have been able to order such a small amount from my local carpet store. I would use again. Evri had my parcel to me within a week. Ordered on 11jan, with me by 15th.

Very clear and easy to order on line. Products are good quality. The delivery driver was very helpful. Generally very happy with everything

I am very happy with my vinyl. It arrived on time and was well packaged. Also I think the pattern is exactly as I expected from the pictures online - which we all know isn’t always the case with some companies / websites!

Putting green grass...excellent product....delivery was bang on time

Really pleased with the quality of my vinyl flooring. Delivery was ontime and I was updated all the time. Customer service I can’t fault.
I have ordered from this company before and had the same good service previously. Oh and price is good too

I ordered this on behalf of my organisation. We received our order promptly and wow what a great looking lino. We purchased the Pietro stone tiled lino and it looks amazing. Really happy with it and will definitely order from this company for my home.

Order lost by Evri. No surprise. Flooring Direct customer service very poor. No offer of replacement or refund and still awaiting update on missing order. Now waiting for Aftersales Ambassador to respond to my email. Would not recommend.

Good helpful service call back with updates and delivered as promised on time would use again and recommend

Exactly as described, posted and arrived on time and great value for money. Would definitely use again.

Brilliant customer service and great quality products. So happy with my purchase would highly recommend

Good selection of samples. Easy ordering. Quick, tracked delivery. Polite and efficient follow up. Merry Christmas Hayley and the team. Thank you.

Easy process to order, Great product competitively priced and fab after sale service. I would recommend.

Cancelled my order over the phone and followed up via email about 14 days ago and I'm yet to receive a refund from flooring direct. I sent several emails to sales @ flooringdirect.co.uk and info @ flooringdirect.co.uk but got no reply. Called and was told the sales rep handling my order would contact me but have yet to do so. The communication and service has been disappointing to say the least. They were quick to take payment but are struggling to refund. I won't recommend them.