flooringdirect.co.uk Reviews 

1,471
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I purchased 2 different colours of Scotia, only 1 arrived and now I can’t get hold of anyone at the company, despite sending numerous emails, calling loads or on live chat. Do not shop here

Rated 1 out of 5 stars

Still waiting on my refund. Ordered flooring and waited a week after being informed it had been dispatched. Received an email nearly a week ago informing me my order was cancelled without being given... See more

Rated 1 out of 5 stars

Shocking customer service. Ordered vinyl a week ago, one email suggesting it has been dispatched 5 days ago. Nothing received, rang approx 40 times but nobody answers, left a voice message but no resp... See more

Rated 1 out of 5 stars

Ordered vinyl flooring on 18/1 order acknowledged & money taken. Since then absolutely nothing tried phone,email,chat numerous times no reply on any. How do these people live with themselves absolute... See more

1.2

Bad

TrustScore 1 out of 5

1k reviews

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1.2

All reviews

(1,471)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Have ordered grass from here a few times, the latest order was a different shade sent, but had a lovely lady Steph sorted out a return for me, I sent a sample of the previous grass I had ordered and she found me the exact match, very helpful, would highly recommend, I now have a super lawn that looks great , thank you, Deborah.

10 October 2022
Unprompted review
Rated 5 out of 5 stars

First Class Service

I can fully recommend Flooring Direct. Easy to navigate website making the ordering process straight forward with no hassle. Great communication throughout making it a pleasure to deal with them. Well done guys and I’d have no hesitation in using you again in the future.

27 September 2022
Unprompted review
Rated 5 out of 5 stars

Vinyl flooring

Ordered samples, received the next day, order arrived 3 days later, good quality vinyl for the price which I managed to lay myself. I received an email a couple of days later from Hayley to check I was happy with it. Great customer service, would definitely recommend. Thankyou

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Delivery of roll of carpet

The delivery arrived when stated and the goods itself were in very good condition, so many thanks to all concerned.

p.s - Special mention to Hayley Palmer (Aftersales) who was lovely too and quite comical which lightened my day. :-)

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Great!

Great customer service, brilliant price and fast delivery. Also absolutely love my flooring.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Vinyl flooring

I purchased some vinyl flooring online, I was contacted swiftly by the sales team who advised that the particular floor was not in stock, but offered a replacement style that very closely matched my order. It was dispatched swiftly and arrived the next day. Great quality, great service and knowledgeable staff.
Would recommend and use again
Thanks!

22 September 2022
Unprompted review
Rated 5 out of 5 stars

A company that cares

Bought fantastic quality artificial grass at a really great price. Service and communication were great from start to finish. Delivery was bang on time, and I was really pleased with the quality of my product. Would highly recommend this company to anyone. The website was well laid out and had answers and detail not found on other sites that I browsed. The follow up email, checking everything was ok, was a nice personal touch. This kind of company deserves recognition, well done guys.

10 September 2022
Unprompted review
Rated 5 out of 5 stars

A fantastic experience from start to finish

Thank you very much for a fantastic carpet buying service. From order to delivery was a breeze and the carpet is such good quality for the price. I'll be definitely a returning customer and have no hesitation in recommending Flooring Direct ☺️

10 September 2022
Unprompted review
Rated 5 out of 5 stars

My purchase was delivered on time and …

My purchase was delivered on time and the packaging was appropriate . The price was as expected and the product of a good quality . The delivery driver left the package as requested . I would have no qualms in recommending this company and will definitely keep them as one if my suppliers in the future.

21 September 2022
Unprompted review
Rated 5 out of 5 stars

Bronze carpet trims

Recently purchased bronze carpet bars to finish off new hallway. Matched perfectly with new doors and handles,should have checked this site out before I purchased plain silver ones from carpet store at 3 times the price which are now lying in my shed .prompt delivery .would definitely use again

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Fake grass

Arrived 2 days after order, good price, great quality and looks lovely, easy to cut, would recommend flooring direct

10 September 2022
Unprompted review
Rated 5 out of 5 stars

Quick delivery and good, affordable product

Bought 11 boxes of WPC Decking Interlocking Tiles. They were delivered quicker than expected, were exactly what we were looking for and very affordable. Customer Service was also great as they contacted me after delivery to ensure that I was happy with everything.

20 September 2022
Unprompted review

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