Flooring King Reviews 2,188

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 957 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting the quality of the flooring and the wide selection available. Many appreciate the competitive pricing, finding the products to be a good value. The ordering process is consistently described as easy and straightforward, with many consumers commending the efficient delivery service. However, some customers also noted issues with delivery, including damaged items during transit or unexpected changes to delivery dates. A few people mentioned difficulties with returning unused products, particularly adhesive, and felt that the return policy was not clearly communicated.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed, efficiency, and... See more

Product

Reviewers highlight positive aspects of product quality and selection. Many customers praise the high quality... See more

Service

Users describe positive interactions with service, highlighting excellent communication, prompt delivery, and... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more

Company replied

Rated 5 out of 5 stars

I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more

Company replied

Rated 5 out of 5 stars

The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more

Company replied

Rated 5 out of 5 stars

We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more

Company replied


Company details

  1. #30 of 82 best companies in Flooring Shop
  2. #111 of 243 best companies in Home improvement shop
  3. #10 of 36 best companies in Wood and laminate flooring supplier

About Flooring King

Written by the company

Why Flooring King?

At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.

Based in the UK

Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.

Customer Service

Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.

Domestic & Commercial

Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.

Shop By Flooring


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great all round service

Great all round service

1 February 2026
Flooring King logo

Reply from Flooring King

Hi Stuart,

Thanks so much for your review! We’re really pleased to hear you had a great experience all round. We genuinely appreciate you choosing Flooring King and hope you’re enjoying your new flooring.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Loved the flooring and choices but was…

Loved the flooring and choices but was let down by the materials being damaged in transport. One tube of beading all had 300mm missing from the end and this was covered in moisture. I don’t blame flooringking for this as I believe it happened when stored at haulers. I have spoken with flooring king regarding the issues and very happy with their customer service. Highly recommended to anyone!

10 February 2026
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Reply from Flooring King

Hi Jason, 😊

Thanks so much for your review! We’re really glad you loved the flooring and the range of choices. It’s a shame the beading got damaged in transit, but we’re thrilled our team could sort it quickly and make things right.

We truly appreciate you choosing Flooring King and for recommending us — it really means a lot. Enjoy your new flooring!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Excellent

Excellent. Website was clear and easy to use. Communication was great. Delivery was simple. The driver even waited when we were unexpectedly late due to a school issue. Would use again.

28 January 2026
Flooring King logo

Reply from Flooring King

Hi Chris,

Thanks for taking the time to leave a review! We’re glad the website was easy to use and that communication was clear throughout. It’s great to hear everything arrived without any issues, and we really appreciate you choosing Flooring King — we’d love to help again whenever you need.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Really good service Excellent…

Really good service Excellent communication Delivery service really good When unpacked discovered some trims had been damaged in transit Emailed Flooring King and within ten minutes had received reply and replacement delivered two days later Thank you Karl

6 February 2026
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Reply from Flooring King

Hi Megan, 😊

Thanks so much for your review! We’re really pleased to hear you were happy with the service and communication. I’m glad Karl could get your replacement trims sorted so quickly — that’s exactly the experience we aim to provide.

We really appreciate you choosing Flooring King and hope your new flooring looks amazing!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Good quality flooring - delivery issue quickly sorted

Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with - Scott and Karl. Two incorrect boxes collected same day! Two correct boxes delivered the next day. Excellent service - would recommend and use again.

16 February 2026
Unprompted review
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Reply from Flooring King

Hi Jill, 😊

We’re so pleased to hear you’re happy with your flooring and that the ordering process went smoothly. We’re really glad Scott and Karl could sort the box issue straight away — we appreciate your kind words!

Thank you for choosing Flooring King and for your recommendation — it really means a lot to us. We’d be delighted to help with any future flooring projects.

Kind regards,
The Flooring King Team

Rated 4 out of 5 stars

This new floor vinyl is very similar to…

This new floor vinyl is very similar to the existing vinyl flooring that has to be removed completely.

12 February 2026
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Reply from Flooring King

Hi Graeme,

Thanks for your review! It’s great to hear the new vinyl closely matches your existing flooring — hopefully the installation goes smoothly and the finished result looks perfect.

We really appreciate you choosing Flooring King!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Outstanding courier experience

Good quality flooring, reasonable delivery time, and friendly helpful delivery driver. I was updated on my expected delivery time on the day with tracking information and texts
The driver was considerate of my neighbours when parking. All round a good experience.

13 February 2026
Flooring King logo

Reply from Flooring King

Hi Emma, 😊

It’s fantastic to hear you’re happy with your flooring and that the whole experience was a positive one. Thank you so much for taking the time to share your experience with us!

We genuinely appreciate you choosing Flooring King and for your recommendation — it really means a lot.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars
Flooring King logo

Reply from Flooring King

Hi there,

Thanks for taking the time to leave your feedback. We’re delighted the delivery was on point and the price worked well for you.

We really appreciate you choosing Flooring King — enjoy your new flooring!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery

3 February 2026
Flooring King logo

Reply from Flooring King

Hi Christine, 😊

Thank you for your review! We’re really pleased to hear you had an excellent experience with our service and delivery. We genuinely appreciate you choosing Flooring King and hope you’re delighted with your new flooring.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Brilliant

Easy website, chose date for delivery, on day had regular updates as to when arriving. Highly recommend.

1 February 2026
Flooring King logo

Reply from Flooring King

Hi G Russell,

Thanks for taking the time to leave a review. We’re delighted everything went smoothly with your order and delivery, and it’s great to hear the updates helped. We really appreciate you choosing Flooring King and your recommendation means a lot!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

From placing the order and receiving…

From placing the order and receiving it,we were kept informed about our order all the way. Excellent service from you and thanks.

10 February 2026
Flooring King logo

Reply from Flooring King

Hi Scott, 😊

Thanks so much for your review! We’re really pleased to hear you felt well informed throughout your order and that everything went smoothly.

We truly appreciate you choosing Flooring King and hope you enjoy your new flooring!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Fantastic experience from ordering to…

Fantastic experience from ordering to quickly getting my flooring. Couldn’t have been better or faster.

9 February 2026
Flooring King logo

Reply from Flooring King

Hi David, 😊

Thanks so much for your kind words! We’re delighted to hear everything went smoothly and quickly from start to finish. That’s exactly the experience we hope to provide.

We really appreciate you choosing Flooring King and hope your new flooring looks amazing in your space!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Amazing choice online with clear…

Amazing choice online with clear guidance. Quick delivery and the flooring was a dream to lay. I have never laid any sort of flooring (52 year old woman) but the online guide was fantastic and it has finished the room off.

9 February 2026
Flooring King logo

Reply from Flooring King

Hi Beth, 😊

Thank you so much for your lovely review! We’re thrilled to hear the online guidance made laying your flooring easy, especially since it was your first time — well done! It’s fantastic to hear your room has turned out so well and that the flooring has finished it off perfectly.

We really appreciate you choosing Flooring King and hope you continue to enjoy your new flooring for years to come.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Very helpful when I rang and carried…

Very helpful when I rang and carried everything out to the letter. Easy to order on line. Very impressed.

12 January 2026
Flooring King logo

Reply from Flooring King

Hi Angela,

Thanks so much for your kind words! We’re really glad our team could help and that ordering online was straightforward. It’s brilliant to hear you were impressed — we really appreciate you choosing Flooring King!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Great product ,great price and delivery…

Great product ,great price and delivery is first class

7 February 2026
Flooring King logo

Reply from Flooring King

Hi there,

Thanks for taking the time to leave a review. We’re delighted to hear the product, price, and delivery all met your expectations. We really appreciate you choosing Flooring King!

Kind regards,
The Flooring King Team

Rated 2 out of 5 stars

Plywood arrived filthy on the "good" side

I initially gave Flooring King 5* for delivery speed etc, but...
I ordered 3 large sheets of quite expensive plywood. Unfortunately the last one in the pile is covered in boot prints and has gouges on the "good" side. Thankfully we didn't need the full sheet and were able to avoid the worst of the damage. It looks to me like it's been laid flat on the floor and someone has walked backwards and forwards over it numerous times and dragged who knows what over it.
I am aware that this is building material but when I buy it new, I expect it to be new. Delivery driver managed to keep this hidden from my husband when it was delivered so it's too late and we've had to use it.
My kitchen subfloor is now covered in gross boot prints for ever.

7 February 2026
Flooring King logo

Reply from Flooring King

Hello ,

We're sorry to hear that you've changed your review.

We appreciate your honesty and feedback and we will speak with the relevant delivery company in regards to this matter.

I must make you aware that the goods on your particular order came from a third party supplier, we do undserstand that sometimes SP101 and plywood may have some marks on them due but as you explained, you shoudl be receiving them in new condition. As for the damages, you did not make us aware of this and we would have rectified it straight away and sent out replacements.

Once again, we do apologise that your experience with us has been tainted by the final stage and we will report this on our end.

If you require any further information please feel free to email info@flooringking.co.uk

Rated 5 out of 5 stars

Very satisfied customer

The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay.
Now it laid in the bungalows kitchen bathroom and hallway the finish looks great.
Ordering on line was quick and simple.Choice for delivery date very impressive.The delivery driver was excellent.Highly recommended.

28 January 2026
Flooring King logo

Reply from Flooring King

Hi James, 😊

Thank you for taking the time to leave such a thoughtful review. It’s brilliant to hear the flooring itself came recommended and lived up to expectations — especially with your son being in the trade. That’s always reassuring.

We’re so pleased everything went smoothly with ordering and delivery, and it’s fantastic to hear the kitchen, bathroom and hallway are all looking great now it’s laid.

We really appreciate you choosing Flooring King and hope your new flooring brings you plenty of enjoyment for years to come.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Terrific service and expertly laid…

Terrific service and expertly laid vinyl flooring - great job!

12 February 2026
Flooring King logo

Reply from Flooring King

Hi John, 😊

Thank you for your review! We’re thrilled to hear you’re happy with the vinyl flooring and that everything went smoothly. We’re glad we could supply exactly what you needed, and we really appreciate you choosing us!

Kind regards,
The Flooring King Team

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