Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more
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The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more
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We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more
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Company details
- #32 of 82 best companies in Flooring Shop
- #113 of 244 best companies in Home improvement shop
- #11 of 36 best companies in Wood and laminate flooring supplier
About Flooring King
Written by the company
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contact info
United Kingdom
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4.7
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price and product
Good price and product, only negative comment is we found about 12 laminate boards damaged on the ends....out of 15 boxes.
We managed to utilise the damaged boards at the ends so no dramas.
18 April 2026
Fantastic company with very helpful…
Fantastic company with very helpful attitude . Thanks
14 April 2026
Reply from Flooring King
Hi Paul, 😊
Thank you for your kind review! We’re really pleased to hear you had a good experience and found the team helpful — that’s exactly what we aim for.
We truly appreciate you choosing Flooring King and taking the time to share your feedback.
Kind regards,
The Flooring King Team
Reply from Flooring King
Hi Martyn, 😊
Thank you for your review! We’re really pleased to hear your order went perfectly and everything arrived as expected.
We truly appreciate you choosing Flooring King and hope your new flooring looks fantastic in your space!
Kind regards,
The Flooring King Team
Good service, value and delivery
Good service, good value and easy to order. Timely and efficient delivery. Flooring was in unbranded packaging but on checking was what was ordered.
18 April 2026
Excellent service
Easy to order, came next day and in excellent condition. Will highly recommend
20 April 2026
Reply from Flooring King
Hi Rina, 😊
Thank you so much for your lovely review! We’re really pleased to hear you found ordering easy and that everything arrived quickly and in great condition.
We truly appreciate you choosing Flooring King and your recommendation means a lot to us.
Kind regards,
The Flooring King Team
Quality of floor is fantastic.
14 April 2026
Reply from Flooring King
Hi Gemma, 😊
Thank you for your lovely review! We’re really pleased to hear you’re happy with the quality of the flooring — that’s exactly what we love to hear.
We truly appreciate you choosing Flooring King and hope your new floor looks fantastic in your home!
Kind regards,
The Flooring King Team
I first found Flooring King from a Google search for exterior floor covering.
I first found Flooring King from a Google search based on 'exterior covering' for some steps outside. Flooring King was the first to come up and had a wide range promising next day delivery(which was £35.15)
Firstly, my order didn't arrive and I had to re-order for delivery.
Then, when I received my order of £210.92, I realised that it wasn't suitable for what I needed. Flooring King outright refused to refund me if I sent it back.
Thats my experience of Flooring King. I won't be using Flooring King again and I would not recommend using Flooring King.
7 April 2026
Reply from Flooring King
Hello Che
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
To clarify, Flooring King does not advertise or promote products for exterior use, and there is no Google search category or listing under which we appear for “exterior covering”. Our product ranges are clearly described on our website, and we always recommend reviewing the specifications carefully prior to purchase to ensure suitability for your intended application.
With regard to your return request, the item you ordered was a bespoke product. As outlined in our terms and conditions, bespoke or made-to-order flooring cannot be returned or refunded unless it is faulty. These terms are clearly stated before purchase and reflect standard industry practice.
We also apologise for the initial delivery issue you experienced. While delays are not typical, we understand the inconvenience caused and are pleased this was resolved with a re-delivery.
We aim to be transparent and fair in all our processes, and we regret that on this occasion we were unable to meet your expectations. Should you wish to discuss your order further, our customer service team would be happy to assist.
Kind regards
Flooring King
Reply from Flooring King
Hi HS, 😊
Thank you for your review! We’re really pleased to hear you were happy with the prompt delivery, helpful service, and competitive pricing.
We truly appreciate you choosing Flooring King and hope your new flooring looks fantastic in your space.
Kind regards,
The Flooring King Team
Great experience
No issues I had to add to the order and the process was made easier. Nice delivery driver who was most helpful and arrived in good time.
1 April 2026
Reply from Flooring King
Hi HJL1968, 😊
Thank you for taking the time to leave a review. We’re really pleased to hear everything went smoothly with your order and that we could help make the amendment process easier for you.
We truly appreciate you choosing Flooring King and hope your new flooring looks fantastic once it’s all in place.
Kind regards,
The Flooring King Team
Excellent service and will use Flooring…
Excellent service and will use Flooring King again
10 April 2026
Reply from Flooring King
Hi Hills Cloud Ltd, 😊
Thank you for your kind review! We’re really pleased to hear you were happy with the service and it’s great to know you’ll be using Flooring King again — that really means a lot to us.
We truly appreciate your custom and look forward to helping you again in the future.
Kind regards,
The Flooring King Team
Total lack of communication.
We ordered our floor. Order number 725532. We paid for delivery for the Wednesday. Advised it had been changed to Friday but it never turned up. No communication and we sat here all day waiting for our delivery. We have no idea when they propose to reschedule delivery so your guess is as good as ours. Very disappointed having paid a pricey delivery fee.
Total lack of communication.
Update.
I must say when flooring king was made aware of the situation they were apologetic. But unfortunately the courier they use let everyone down which is unfair. however, The delivery charge is not cheap and there was no offer of explanantion by the courier driver as to why we waited in all day only to be let down.
I would use Flooring King again because they provide a good product at a reasonable price. Just need to source a good courier company.
13 April 2026
Reply from Flooring King
Hello Andre
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait in for a delivery that did not arrive, particularly after paying for a timed service.
We would like to reassure you that when you contacted us regarding an ETA, all the information available to us at the time was shared with you in full. The order had been marked as “out for delivery” by our third-party courier on the requested delivery date (Friday). Unfortunately, neither ourselves nor you were notified by the courier that the delivery would not be completed as scheduled.
As the delivery date fell on a Friday, this was followed up as a priority on the next working day (Monday). You were contacted first thing that morning, where we explained the situation in full, including what had gone wrong and the steps being taken to resolve it.
We completely appreciate that the lack of communication from the courier caused inconvenience and disappointment, and we are sorry that this impacted your experience with us. While this was outside of our direct control, we have addressed this with the delivery company to help prevent similar issues in future.
Thank you for your feedback, and we remain on hand should you need any further assistance.
Kind regards
Flooring King
Gorgeous carpet it's not been laid yet…
Gorgeous carpet it's not been laid yet goes down Monday but it's stunning from what I've seen
30 March 2026
Reply from Flooring King
Hi Scott, 😊
Thanks so much for your review! We’re really pleased to hear you were happy with the carpet and that it made a good impression before fitting. We hope it’s now all down and looking exactly how you wanted.
We really appreciate you choosing Flooring King and hope you’re delighted with the finished result.
Kind regards,
The Flooring King Team
Delivery was quick and good price can’t…
Delivery was quick and good price can’t wait to put them down
13 April 2026
Reply from Flooring King
Hi Nicol, 😊
Thanks so much for your review! We’re really pleased to hear your order arrived quickly and at a good price — and it’s always exciting when you’re ready to get your new flooring down.
We really appreciate you choosing Flooring King and hope you absolutely love the finished result!
Kind regards,
The Flooring King Team
Reply from Flooring King
Hi Mark, 😊
Thank you for taking the time to leave a review. We’re really pleased to hear you found our pricing competitive and that the team were able to offer helpful advice when you needed it.
We really appreciate you choosing Flooring King and hope your new flooring looks fantastic in your space!
Kind regards,
The Flooring King Team
Purchased carpet tiles for our Bowling…
Purchased carpet tiles for our Bowling Club changing hut. Good product, easy to fit. Flooring King phoned to advise when delivery would be made. Delivered on time.
4 April 2026
Reply from Flooring King
Hi Eion,
Thanks for taking the time to leave this. We really appreciate it! Glad to hear the carpet tiles worked well for your changing hut and were straightforward to fit.
Good to know the delivery went smoothly too and that the call ahead helped — we always try to keep things clear and straightforward. Thanks again for choosing us.
Kind regards,
Flooring King
I ordered FREE samples and Royal Mail…
I ordered FREE samples and Royal Mail sent me a slip to pay £5 before I could receive these samples as they hadn’t shipped properly. Not the best advertising as not free.
14 April 2026
Unprompted review
Reply from Flooring King
Hello Dayle,
We’re sorry to see your review and appreciate you bringing this to our attention.
We would like to clarify that our samples are sent free of charge, and customers are not expected to pay anything to receive them. From what you’ve described, this appears to have been an isolated issue with Royal Mail, most likely relating to a franking or postage error, which is a very rare occurrence.
We have made several attempts to contact you to resolve this matter but have not yet received a response. Had we been given the opportunity, we would have been more than happy to cover any costs incurred and ensure the issue was put right promptly.
We take customer experience seriously and always aim to resolve issues quickly and fairly. We would still welcome the opportunity to put this right, so please do get in touch with our customer service team at your convenience.
Kind regards,
Flooring King
I left a negative review previously…
I left a negative review previously when I was frustrated with delivery or lack of which was by whatever courier . Having spoken to Amazon and calmed down I’m feeling that the negative review was unjust and would like to amend. I ordered flooring with Flooring King as they were the most competitively priced and it was all in stock and quick delivery. Unfortunately I ordered the wrong colour and realised the next day I made a phone call to Flooring King spoke to a very helpful guy called Sam who changed the order and cancelled the original order with no fuss and I came away thinking this is a company I want to use again and I will definitely use again and hope that it was a one off with certain courier company (you might want to review your options for delivery service). So Flooring King keep it up
20 February 2026
Unprompted review
Great service except for the fact that…
Great service except for the fact that the company leave products outside and don’t bring heavy goods into customer houses. Had to do this myself which was very difficult.
13 March 2026
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