Floorseal ltd Reviews 

305
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, helpful communication, and the wonderfully smooth ordering process managed directly through the official business website without experiencing any unexpected issues. People are also extremely pleased with the remarkably high quality of the specialized cleaning and sealing solutions, noting that tired outdoor patios, stone floors, and rendered walls look completely brand new. However, some people mentioned that certain stubborn stains, ingrained dirt, or deep black spots required extra product, extended soaking time, or multiple applications to achieve completely spotless results on their masonry.

What people talk about most

Product

Users describe positive interactions with product, highlighting effective results on various surfaces like... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with how well the cleaning and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting rapid and prompt arrival... See more

Order

Customers consistently note positive experiences with order, highlighting simple processes, quick delivery... See more

Service

Consumers find service to be positive, highlighting efficient ordering, shipment, and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic product. Brilliant delivery service and comms. Had some heavy cement stains on new porcelain patio this removed it. I found the repeat coats worked better than aggressive rub... See more

Rated 5 out of 5 stars

I ordered direct & items delivered within 2 days. Well packaged & no damage. Softwash Render Cleaner worked really well, first time & at maximum dilution of 1 plus 3. Sprayed on with Karcher washer w... See more

Rated 5 out of 5 stars

Just moved into an eleven year old property with an unsealed garage floor and black tiles in house hall way and kitchen. Bad combination! Having walked from garage into house leaving heavy white foot... See more

Rated 5 out of 5 stars

We inherited a rather drab looking travertine kitchen floor when we moved house. Ordinary floor cleaners didn't have any effect. On first using this product I didn't think it had made any difference... See more


Company details

  1. Cleaning products supplier

Written by the company

We provide professional natural stone floor and ceramic tiled floor cleaning, sealing and maintenance products for both the DIY and trade use markets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(305)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can only review the company on…

I can only review the company on ordering and delivery
which was excellent, because of the terrible weather we are having, I have been unable to use the sealer until we get a spell of dry weather ,will review after using the sealer.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Patio Stain Remover

Firstly, great ordering and quick delivery, straight from their website, not Amazon.
Product has worked an absolute treat, removing rust stains left by some used sparklers on our cream patio!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic travertine kitchen floor cleaner

We inherited a rather drab looking travertine kitchen floor when we moved house. Ordinary floor cleaners didn't have any effect. On first using this product I didn't think it had made any difference, apart from the absolutely filthy water in my bucket as I wiped it off. HOWEVER upon drying, the floor is at least 3 degrees lighter and brighter. What a fantastic product! I'll be ordering some sealant next. Many thanks!

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Easy to order, great communication, fast delivery & very easy to use products. We treated a damp patch in a concrete floor under carpet which recently appeared out of nowhere & used the penetrating floor sealant. So far it’s worked a treat & even better, you can’t even see where it’s been used. Very happy with the products & recommend them.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Always a first class service

Always A top quality service from floorseal from the minute I place my order I know they will process my order as fast as they can and get it dispatched and delivered as fast a possible giving me peace of mind that I can keep my business running smoothly,,

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful

I made an enquiry about a damp wall we have. Graeme immediately came back with knowledgeable and helpful comments and suggestions. I’m very impressed with this company.
Thank you

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy to recommend their “Black…

Very happy to recommend their “Black Limestone Restorer/Sealer”.

After extensive online research (and having read a few horror stories) we settled on this product to seal our new paving.

We are delighted with the results. The way the product works to impregnate the surface really does bring out the natural black colour of the limestone.

Graeme was very quick to respond to queries with lots of detail and expert advice.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

WOW!

Super quick and helpful response to my interminable questions. I used the product they suggested and it has worked miracles on my grotty limestone bathroom floor. The tiler has said it wasnt porous, but of course it was, black mould got into the stone and I could not budge it with anything. Can I just say THANKS to you guys for your amazing product- all the black mould buried in floor has gone - you’ve saved me the massive hassle of a new floor. And a new husband - don’t have to row about the floor any more! Definitely buying the sealer now. thankyou!

30 September 2025
Unprompted review
Rated 1 out of 5 stars

I bought the 20 litre Block Paving…

I bought the 20 litre Block Paving Intensive Cleaner. This was for a block paving driveway which can fit three cars. I had already jet washed the driveway with a high presssure washer a week ago but there were still black spots and darker colours on bricks. I pre-wet the block paving with water using a hosepipe. I applied the cleaner (1:1 ratio with water as instructions) using a sprayer. I used about 15 litres of the block paving cleaner. I left it on for a few hours, washed off, and guess what, hardly no difference at all. The black spots were still there and the bricks were hardly any lighter. This product is a complete waste of money and it cost me £60

28 September 2025
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

The product needs to be used as per instructions in a particular way. Pressure washing will not remove black spot lichen it is purely a chemical reaction which will remove lichen. If you apply the product we recommend testing first, then using the information from a test patch to calculate a dwell time. If the product is applied to the surface and left to become damp (then dry) no matter how many hours elapses before rinsing the product will fail. The product needs to be applied liberally, agitated, and kept wet (by adding more product) until the spots fade and disappear. This process will usually be 15 mins or more subject to testing. There is no stronger product on the market, if the process fails we would recommend adapting your method based on the instructions. If there was no difference in the bricks after treating you are either not treating black spot, or the method of application needs adapting. Usually the method of treatment needs changing - a test patch will usually highlight the specific dwell time. Dwell time is usually the root of successful treatment of black spot lichen.

Rated 1 out of 5 stars

Product incorrectly addressed

Product incorrectly addressed. So never got to use it. Shame as there products seem to have decent reviews.

23 August 2025
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

The product was not incorrectly addressed. The tracking information suggests this, which we believe was a mis-scan. The address you supplied is transferred automatically from your order to the couriers system. We have checked your original order with the label fixed to the package (which is identical to all labels used on all of our packages) and it matches perfectly. Its not possible to incorrectly address an item as the address labels are created via the couriers system & directly based on the address supplied to us. We therefore believe that this is a mis-scan and the courier either did not deliver due to time constraints or a reason unknown to us. The package left our location on time and with the information supplied to us via your order. The reasons given within tracking information are often a best fit that the driver will select from a handheld PDA. We have never seen this reason provided before- if the driver could not find the property the reason would be 'could not locate' or if they feel its not a full address it would be 'insufficient address'. Kind Regards

Rated 5 out of 5 stars

Always go with Floorseal

We’re renovating a historic home with old Blue Lias flagstones and walls of exposed brick and stone, and we’ll only use Floorseal. Their range of high-quality, breathable products is excellent and has been a huge help in bringing life back to our home. We’ve been working to remove unbreathable materials and even correcting the wrong sealer that was originally applied to our floors.

The dustproofer has made our walls look cleaner and helped control the dust, and the sealer residue remover really works - just be sure to rinse well. Their knowledge and advice are second to none, and they’re always quick to answer any stone-related questions. I can’t recommend Floorseal highly enough.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Brick cleaner damage

Brick cleaner applied several months ago, to deal with mortar smears left by sloppy brick layers. We now have a pale pink instead of red brick wall, so we’ve swapped one problem for another.

14 July 2025
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

As per our reply to your email we believe all that has occurred is the product was not fully rinsed when the cleaner was still liquid. The solution should be applied, briefly agitated and then rinsed away with clean water before it dries. If your brick layers had made a bit of a mess, all the mortar left would have been dissolved by our product and then held in suspension within the solution. Rinsing would have removed both the mortar & the cleaning fluid, thus carrying away the contamination. If you did not rinse thoroughly enough, the contaminant would have dried back out over the surface (now as a more even coating) making the surface appear lighter. Possibly creating a slight lighter pastel colour to red brick. It is an easy fix - repeat the process and rinse well - this should then remove the fine contamination of mortar residue. Its a fairly common error when working with any kind of residue remover. Rinsing after use needs to be carried out thoroughly as per instructions.

Rated 5 out of 5 stars

Previously used Floorseal's tile…

Previously used Floorseal's tile cleaner for our porcelain patio and was happy with it, good results but a little too much work for us, found Floorseal's Porcelain Patio Spring Clean product and wow, its ten times easier to do, 50 sq M of tiles done in 30 minutes, so easy and so quick.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

black spot remover…wow

Bought some of their black spot remover plus. Arrived in 24hrs. The product wow!!! I had already tried 2 different competitors products and failed to remove the black spot lichen. Used this and completely cleared my patio it now looks like new. Just need to re point it now.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company. Very quick delivery, excellent product and service

Amazing company. Ordered Tuesday. Was despatched Tuesday. I received Wednesday morning via Parcelforce and I didn't pay for expedited delivery! Purchased Render Cleaner Softwash. Have just used it to soft clean the render on our house and it works amazingly well. Removed all of the marks just by spraying on and hosepipe off. Very, very impressed with this company.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

excellent

excellent service and excellent products...would highly recommend

5 August 2024
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for your review of Floorseal Ltd

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