The sale staff were great but unfortunately the fitting team let them down there have not put any carpet grips down and have got glue all over the tresshold strip and it is lifting at one end When... See more
Company replied
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See what reviewers are saying
10/10 service. John helped us pick the perfect carpet, taking the time to explain which carpet would best suit our needs and had a lot of patience during the process. Great salesman!
Company replied
Two visits to Crossgates Floorstore outlet. First to scope a (new to me) product category, learn a little and suss out prices. John listened and steered, non salesy and gave space to look around and q... See more
Company replied
A couple of very fussy and logistically challenged Manx people left having had a two very positive experiences thanks to your guys Matt and John. Another gent also assisted but we didn’t catch his n... See more
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Company details
- #9 of 89 best companies in Flooring Shop
- #15 of 115 best companies in Bed shop
- #4 of 33 best companies in Carpet Retail Shop
- #9 of 39 best companies in Flooring contractor
- #4 of 39 best companies in Wood and laminate flooring supplier
Written by the company
Looking for amazing flooring at unbeatable prices? Look no further than the Floorstore Outlet on Station Road which is about 4.00 mile drive from the city centre near Cross Gates Station! Our huge 13,000-square-foot showroom is packed with a fantastic range of carpets, laminates, vinyls and wood flooring, all at prices you won’t believe. The best part we even have discontinued lines of the best brands in the market such as Quick-Step, Karndean, Amtico and many more. Our knowledgeable staff are on hand to offer expert advice and help you find the perfect flooring for your home or business. And with our huge range of stock, we’re sure to have something that’s just right for you. So why wait? Come and visit us today and see for yourself!
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
Station Road, Cross Gates, LS15 8BZ, Leeds, West Yorkshire, United Kingdom
- 01138314652
Get FREE underlay on any flooring order
4.7
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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John was fantastic
John was fantastic, super informative & helpful , would highly recommend - very reasonably priced shop also
22 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Emily,
Thank you for your great review! We're so pleased to hear that John was fantastic, informative, and helpful during your visit. It’s also great to know you found our pricing reasonable.
We really appreciate your recommendation and hope to see you again soon!
John served us
John served us , he was polite and very helpful. Best flooring and prices in crossgate
20 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Aimee-rose,
Thank you for your lovely feedback! We're so pleased to hear that John was polite and helpful during your visit.
It's great to know you’re happy with both our flooring and prices in Crossgates. We really appreciate your support and hope to see you again soon!
Fantastic service from John
Fantastic service from John, very knowledgeable.
Cheapest price in Crossgates.
Highly recommend.
20 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Debbie,
Thank you for your kind review! We're delighted to hear you had a fantastic experience with John – he’ll be pleased to know his knowledge and service made such a positive impression.
It’s great to know we could offer the best price in Crossgates too. We really appreciate your recommendation and hope to see you again soon!
Amazing staff really professional and…
Amazing staff really professional and really helpful answered all my questions and helped me make the right decision for me . Would highly recommend, cheapest in the Crossgates area of Leeds . Kris was really helpful .
20 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Tara,
Thank you so much for your fantastic review.
We’re delighted to hear you found our team professional and helpful, and that all your questions were answered to help you make the right decision.
Kris will be really pleased to hear your kind words. It’s great to know you found us the best value in the Crossgates area too!
Thank you for the recommendation — we truly appreciate your support!
Great customer service from John
Great customer service from John, very helpful and a good price for what I needed
20 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Michael,
Thank you for your great review.
We’re so pleased to hear John provided excellent customer service and helped you find exactly what you needed at a good price.
We really appreciate your support and hope to see you again soon!
Matt was a great help
Matt was a great help, got a lovely product provided at a great price, thank you
19 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Jennh,
Thank you for your lovely review.
We’re so pleased to hear Matt was a great help and that you’re happy with your product and the price.
We really appreciate your support and hope to see you again soon!
Wanted a cheap remanant Sean showed us…
Wanted a cheap remanant Sean showed us one on the roll cheaper.
Prepared for us picking up.
Great service
19 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Julie,
Thank you for your great review.
We’re so pleased Sean was able to find you a great-value remnant and get it prepared, ready for collection.
It’s great to hear you received such good service — we really appreciate your support and hope to see you again soon!
Reply from Floorstore - Cross Gates
Hi Matthew,
Thank you for your lovely review.
We’re so pleased to hear you found the service helpful and that Matt looked after you.
We really appreciate your feedback and hope to see you again soon!
popped in for some vinyl
popped in for some vinyl and got it for a nice price, great service and John was nice to deal with. took it away there and then.
19 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Paul,
Thank you for your great review.
We’re so pleased you were able to pop in and get your vinyl at a great price with a smooth experience.
John will be delighted to hear you found him great to deal with. We really appreciate your support and hope to see you again soon!
John was amazing at helping me decide…
John was amazing at helping me decide on my carpet & just overall fantastic attitude! Would definitely recommend!
18 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Savannah,
Thank you for your fantastic review.
We’re delighted to hear John was amazing in helping you choose your carpet and that his positive attitude made such a great impression.
Thank you for the recommendation — we truly appreciate your support and hope to see you again soon!
Excellent service
Lovely person couldn’t be more helpful, didn’t rush us into buying our carpet would certainly come back
13 March 2026
Reply from Floorstore - Cross Gates
Hi Ian,
Thank you for your lovely review.
We’re so pleased to hear you felt well looked after and never rushed while choosing your carpet.
It’s great to know you’d come back again — we truly appreciate your support and look forward to seeing you in the future!
Matt was really good
Matt was really good , nice person, doing another room in the same carpet we had in our games room last year as its hard wearing quality carpet !
13 March 2026
Reply from Floorstore - Cross Gates
Hi Ricky,
Thank you for your lovely review.
We’re so pleased to hear Matt was really helpful and that you’re coming back for the same carpet again — it’s great to know you’ve been impressed with the quality and durability.
We truly appreciate your continued support and look forward to helping you with your next room!
John was amazing and very…
John was amazing and very knowledgeable- highly recommend asking for him
15 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Lucy,
Thank you for your fantastic review.
We’re delighted to hear John was amazing and very knowledgeable during your visit.
Thank you for the recommendation — we really appreciate your support and hope to see you again soon!
Friendly and efficient
Came in with not much experience on carpets or what i should get. John was helpful and friendly and helped me make a decision quickly so i can get my carpets in for my new house
13 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your lovely review.
We’re so pleased to hear John was helpful and friendly, and that he could guide you through the options and help you choose the right carpet for your new home.
Wishing you all the best in your new house, and we really appreciate your support!
Very helpful staff Satisfied with…
Very helpful staff Satisfied with flooring
The thing l wasn’t happy about was the fact if l ordered too much material they would be a charge even if it was unopened if l returned unused product
Haven’t come across this rule before and to be honest would make me think twice about any future orders
26 February 2026
Reply from Floorstore - Cross Gates
Thank you for your feedback and for your kind comments about our team. We’re really pleased to hear you were satisfied with the flooring and found the staff helpful.
We’re sorry to hear about your disappointment regarding the returns charge. As most of our flooring is ordered specifically for each customer and often cut or allocated from batches, a restocking charge can apply when materials are returned, even if they are unopened. This helps cover the handling and processing involved.
That said, we completely understand your point and appreciate you sharing it with us. Your feedback is very valuable and will certainly be taken on board as we continue to review our policies.
If there’s anything further we can help you with, please don’t hesitate to get in touch. We’d be very happy to assist you again in the future.
John was fantastic from me entering the…
John was fantastic from me entering the building. He went through the options available and was extremely knowledgable about the products. Would recommend!
12 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Abbie,
Thank you for your fantastic review.
We’re delighted to hear John made such a great impression from the moment you arrived. It’s wonderful to know he was able to guide you through the options and share his product knowledge.
Thank you for the recommendation — we truly appreciate your support and hope to see you again soon!
Great friendly service
Great friendly service, very quick & helpful. A pleasant service.
12 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Terence,
Thank you for your lovely review.
We’re so pleased to hear you received friendly, quick, and helpful service.
It’s great to know you had such a pleasant experience — we really appreciate your support and hope to see you again soon!
Really helpful staff!
Really helpful staff!! Knew what they were talking about, trust with their ideas for my flooring of my room, perfect for and colour!! :)
11 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Laura,
Thank you for your lovely review.
We’re so pleased to hear our team were really helpful and able to guide you with the right ideas for your room.
It’s great to know you’re happy with the flooring and colour choice. We really appreciate your support and hope to see you again soon!
Excellent service and price
Excellent service and price, John very helpful.
11 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi John,
Thank you for your great review.
We’re so pleased you were happy with the service and price. John will be delighted to hear you found him very helpful.
We really appreciate your support and hope to see you again soon!
We saw John as soon as we walked into…
We saw John as soon as we walked into the building , he was really friendly and could not do enough to help us . I would definitely recommend this place . We will be coming here again.
10 March 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your lovely review.
We’re so pleased to hear John welcomed you as soon as you arrived and was friendly and helpful throughout your visit.
It really means a lot that you’d recommend us, and we look forward to seeing you again!
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