Floor Street Reviews 

1,501
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 845 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support provided by helpful staff members, who make the ordering process extremely easy and respond very quickly. People note that the flooring products are of outstanding quality and offer genuinely great value for money. Consumers also appreciate the prompt delivery service, frequently receiving samples and full orders right on schedule. Buyers highlight the useful advice on quantities and appropriate underlay, ensuring a smooth and straightforward purchasing experience. Reviewers mention that the platform is user-friendly and helps make home renovations completely stress-free.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their flooring... See more

Delivery service

Customers report positive experiences with delivery service, highlighting prompt arrivals and helpful... See more

Staff

People report positive experiences with staff, highlighting helpful and responsive communication. Consumers... See more

Order

Consumers find order to be positive, highlighting a smooth and easy process supported by attentive staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Amazing! Ordered 60 square metres and due to us deciding last minute that we wanted to also do our utility room as we loved the floor so much along with the quality being outstanding.We last minute ne... See more


Company details

  1. #20 of 89 best companies in Flooring Shop
  2. #11 of 33 best companies in Carpet Retail Shop
  3. #9 of 40 best companies in Wood and laminate flooring supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,501)

830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sean was great

Sean was great. I use WhatsApp to contact and they called me back within a minute. Luckily they had my floor in stock and I can collect within the next 2 days. That’s what I call service! Great price too.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased the Buri and Popcorn

We recently purchased the Buri and Popcorn vinyl panels, and we couldn't be happier with the experience. Davinder was extremely professional, knowledgeable, and helpful throughout the entire process.
From our initial inquiry to the final purchase, communication was smooth, prompt, and hassle-free. Davinder took the time to answer all our questions, provided excellent product guidance, and ensured everything was handled efficiently.
We truly appreciated Davinder's friendly attitude, attention to detail, and commitment to making the transaction seamless.
We highly recommend Davinder to anyone looking for outstanding service and a smooth purchasing experience. Thank you for all your help!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

After some confusion on our part with selecting the ideal flooring, Sean came to the rescue and sorted everything out. Prompt and friendly customer service which would instantly make me recommend floorstreet to anyone.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Sean is a credit to the company

I messaged Floor street after 6pm, thinking they were closed and would get back to me the following day, although Sean got back to me straight away and helped us with what we would need for the order. We are total novices so had no clue! He was fair, quick at responding and very helpful. We placed an order straight away. The flooring market seems to be saturated and we had no idea who to buy from, so glad I contact Sean at Floor street after 6pm- thank you!!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Sean highly enough

I cannot recommend Sean highly enough! He was absolutely brilliant from start to finish with my order. I’ll admit I was incredibly indecisive, but Sean was so patient with me throughout the entire process. He truly listened to what I needed, went above and beyond to meet my requirements, and took the time to answer every single question and concern I had. We got there in the end, and it’s all thanks to his fantastic customer service. I am really happy with the experience and cannot wait to receive my flooring! Thank you, Sean!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Sean was extremely helpful

Sean was extremely helpful, he helped us order our flooring over the weekend in a short space of time. The flooring from Floor Street is excellent quality!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I spoke to Sean at Floor Street. He was incredibly helpful and a credit to the company. I will definitely be a returning customer!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I discussed flooring via whats app

I discussed flooring via whats app with Sean. He answered all my many questions promptly. Helped me work out the correct measurements and amounts needed. Also re underlay and beading . .I gave wrong house number .that was promptly corrected on the invoice .

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great staff and great floors

Davinder has been extremely helpful from start to finish - this is my second experience with Floor Street and once again I’ve been really happy with all the communication and help ordering my floor. Can’t wait to get it installed now.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Davinder

Excellent service from Davinder.
Great communication throughout the ordering process even trying to source an unusual option when I couldn’t find it on the site.
Overall, very happy with the whole experience

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Davinder

I have followed Floor street on Insta for years. I got samples from at least 5 other online retailers and this was the only company who called me to arrange the flooring and fitting, this extra service from Davinder swayed me and I’ve ordered the dessert herringbone for the entire down stairs of our house 😀

Super happy with my purchase and the service from Davinder he priced up floors, stair runners everything I asked until we found what we wanted- so thank you!

12 June 2026
Unprompted review

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