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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and efficiency, often highlighting specific individuals for their outstanding support and clear communication. The customer service is frequently described as outstanding, with many people appreciating the quick response times and personalized approach. Consumers also find the booking process easy and straightforward, and many note the competitive pricing and excellent value for money. However, some customers also noted issues with amendments to bookings, stating that changes were not possible and required cancellation and rebooking. A few people also felt that email replies were vague or unhelpful, and some experienced difficulties with payment portal issues.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Jennie, Penny, and Sarah for... See more

Service

Customers had positive experiences with service. Many reviewers praised the phenomenal and amazing service,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy and efficient.... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that they found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jennie was so helpful. I had bought some tickets and wanted to change them but wasn’t sure if I would be able to. I sent an email last on a Saturday night and didn’t expect a response until at least M... See more

Company replied

Rated 5 out of 5 stars

Really easy process - the email for tickets came through a lot quicker (same hour). Was a bit concerned as when I received the email confirmation of order after payment, this said I would receive ou... See more

Company replied

Rated 5 out of 5 stars

Always easy to book with and offer competitive prices, but this company had the best offers for halloween horror nights. Although we did have to pay in full, where as another company was reserve the d... See more

Company replied

Rated 5 out of 5 stars

Customer service has been outstanding! Now, normally I am an incredibly diligent person, but I made a mistake when booking my tickets way back when and I only realised today, when I received my e-tick... See more

Company replied


Company details

  1. Event ticket seller
  2. Amusement Centre

Written by the company

FloridaTix are the UK's leading Florida ticket experts! We specialise in Disney tickets, Universal tickets, SeaWorld tickets & top Florida attractions at unbeatable prices. Book your tickets now with deposits from just £20 per person. Trusted by thousands of UK customers. UK-authorised seller of official Orlando Theme Parks


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

So easy to order, we did have an issue with uploading our tickets but FloridaTix sorted it out quickly and efficiently.
Was easy to get hold of someone and the price was the cheapest on offer

23 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Tickets purchased and use of them was exactly as described. Guidance clear and straightforward. Prices competative, and always made to feel like a valued customer.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Recommended and would use again

The service is easy to use, reliable and competitive pricing with the market. I have confidence and trust in Floridatix so would recommend and use them again for future visits

12 September 2022
Unprompted review
Rated 5 out of 5 stars

Universal and Disney tickets 2022

We brought Universal and Disney tickets for a trip to Florida for 2 adults in July 2024. We booked when they were 5% off making it the cheapest we could find them. We paid a deposit then we were able to pay any amount we wanted whenever we were able to before a deadline. Which was great and meant that I could pay separately to the friend I was going with. The Disney ticket codes were sent to us via email so I could add them to my app which was great. Our universal tickets arrived by post. They advised to take pictures of your tickets which was very helpful as I left the universal tickets in the hotel on the first day but they were luckily able to replace them.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous low deposit speedy delivery …

Fabulous offer of 20 deposit ensured that we were able to budget better for 6 people it was beneficial. Speed of arrival via link enabling us to book parks well ahead of our dates which meant we got every park we wanted including Magic Kingdom on NYE.

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and personal. Company was very helpful sorting tickets purchased prior to covid snd new tickets were issued without hassle.

26 September 2022
Unprompted review
Rated 1 out of 5 stars

Feel thoroughly deceived !

I purchased tickets through Floridatix after shopping around and found that although they were slightly more expensive than some of the competition, a TopCashback offer was being advertised, which added value to the process. This coupled with generally good reviews not only led to me purchase, but also recommend to a wider group who were travelling with us, who also needed tickets. I purchased in May 22, used the tickets in Aug 22, yet am still waiting for my cashback ? and so are all of my friends. I have chased several times only to be told the same thing, just wait. I think 6 months is more than enough time to have waited and now just believe Floridatix have no intention of honouring their original promise. I feel totally deceived and wont consider them again.

Update: my booking reference was 2666621

9 August 2022
Unprompted review
FloridaTix logo

Reply from FloridaTix

Hi Jonathan - We are sorry to hear that you are currently waiting to hear about a Topcashback verdict. If you provide your booking reference number, we can take a look for you.

Kind Regards, Customer Care Team Member

Rated 5 out of 5 stars

Best in the business

Friendly, knowledgeable and helpful staff - our trip moved multiple times through covid and FloridaTix were always super helpful and sorted us out with changes and amendments. I wouldn’t use anyone else

12 August 2022
Unprompted review

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