Floridian Brand USA | Premium Massage Chairs Reviews 204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Shop
  2. Health and beauty shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Robert and delivery crew

Robert was amazing. He is very informative and so passionate about the massage chair I bought. The delivery crew was the best. They were very professional. They delivered with no problem and right on time.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

The grand galaxy Massage Chair is a…

The grand galaxy Massage Chair is a game changer! It's like having a personal masseuse. The chair targets all the right spots, and the music feature is a nice touch. It's perfect for unwinding after a long day of work. The zero-gravity feature feels like you're floating in space. It's a bit pricey, but worth every penny for the relaxation it brings. I bet after a long day in the marketing world, you'd love sinking into this chair!!!!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Robert was amazing at explaining differences between the chairs and helping us to choose. Kendrick and Carlos are not delivery drivers, they are highly trained technicians who make sure your chair arrives in pristine condition and all your questions are answered and you are comfortable with using your chair before they leave. 5stars to Floridian Brand

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Floridian Brand!

Thank you Katie for the great test drive and field sales experience. Thank you Robert for the awesome customer relations. Thank you Carlos and Felix for the great delivery experience. Carlos and Felix did an awesome job maneuvering our chair into our front door to find they couldn't get it any further into the house. So they did a quick disassembly and reassembled it in the destination room before we could even blink an eye. Started it up and tested it and gave us our tutorial and that was it. We love the chair so far and can't wait to make it part of our daily regimen. Thank you Floridian Brand for everything.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Top of the line massage chair

We are extremely glad that we saw these massage chairs at the Home Show. After trying it out, we just have to get one (Galaxy model). It is well made, comfortable, different functions and we can have our massages anytime of the day. I used to go to massages once every 3 weeks, now this chair pays for itself and conveniently accessible in the comfort of my own home. I highly recommended it if you are looking for a well-made massage chair. Service is top of the line too.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

I really enjoyed purchasing this chair…

I really enjoyed purchasing this chair from the beginning with Molly at the fair selling it to me all the way to the two men that installed it. Geo and Ron were fantastic movers and we're willing to help me with anything I needed to get it in my house. They gave me a full review of the chair and never had a problem of me asking questions. They were very knowledgeable and very helpful and professional! Thank you Floridian Brand for the experience and especially the service this chair gives me is totally awesome!

9 October 2023
Unprompted review
Rated 5 out of 5 stars

I tried the chair in the store and the…

I tried the chair in the store and the sales person was extremely patient. I must have tried every setting the chair had. After almost an hour trying out the chair and trying to talk myself out of spending that kind of money, we’ll let’s just say I have the chair in my home and it was worth every penny I paid for it. I did get the high end model and do not regret it. Don’t get me wrong the lower end models were good but they got better with succession. My family loves the chair and it gets used a lot. Thanks to Florida Brand my back feels much better and my feet and hands do not tingle as much. The chair has made a change in my life that I really needed. I recommend their chairs wholeheartedly!

2 July 2023
Unprompted review
Rated 5 out of 5 stars

I have tried a lot chairs

I have tried a lot chairs, and this one is the best massage chair ever, I love the Galaxy 4D , I love deep tissue massage, and it is really feel like massage therapist , and customer service is awesome , they are so friendly answer all my questions.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Not like other brand

Not like other brand, Floridian very professional, friendly and helpful. The salesman is very nice and patiently answered our questions and did not forced me. And when they delivered the chair, they explain to me very nicely and patiently. And the chair is awesome. Thank you Floridian.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Ron and Gio did an amazing job

Ron and Gio did an amazing job. Robert responded to me as well in a timely manner. They were able to fix my problem with my chair being moved and losing some parts of it. Ron and Gio took care of it right away. I was very happy with the company and their customer service they provide me. 10/10 experience!!

31 July 2023
Unprompted review

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