Flowspace Reviews 263

Using Flowspace to fulfillment my orders is the biggest mistake I’ve ever made for my business.

Over the course of the 6 months I used them:
- They swapped SKUs in the warehouse so customers were consistently receiving the wrong items they purchased.
- They were choosing the most expensive shipping options instead of the specific option I specified I wanted used.
- Decided to not ship orders to Canada without consulting me.
- & Finally, started charging me $550 a month instead of $250 without letting me know. Literally increased my monthly fee by $300 and I had to find out from my bank.

Flowspace’s logistics and customer service are such a headache that they are not worth $250, let alone $550. I immediately got all of my inventory out of there and have since switched to ShipBob.com which is 10x better for way less. Do yourself and your business a favor and steer clear of Flowspace.

Here's the breakdown. Something is going to go wrong. You get that odd customer issue that's just not able to fit into a macro. So you reach out for help. That's where choices matter. We chose to go with Flowspace, they seemed established enough and large enough to be able to handle our shipping. When the holidays hit, all bets are off. Customers can go from zero to extra crazy very fast. I was relieved and happy that Flowspace really stepped up and gave me that personalized care and empathy during those crazy times. Thank you for making a stressful time more easy to handle so that I could really focus on the things that needed my attention!

Absolutely atrocious company and experience. My business worked with them for over a year and there were ENORMOUS problems (wrong items delivered, packing directives not followed, no accountability taken for their many mistakes, overcharged for shipping (and everything else), refunds not given, shipping your customers products you don't sell, sending your customers multiples of what they actually ordered... shall I go on?) They removed my ability to disable my billing information and continued to charge me for fees that should have not been billed. The company has now been MIA for months and clearly has no intention of reimbursing me for the money they stole and product they lost/broke. This is a HIGHLY UNETHICAL business that should not be in business. If you have any interest in growing a product-based business, a 3PL/4PL is a very important decision as they are an extension of your business. Flowspace will not do ANYTHING they say they will and have the ability to completely put you out of business. DO NOT WORK WITH THEM!!!! Save yourself the money, headache and stress they will inevitably cause. They don't own the warehouses they partner with and therefore cannot do anything to resolve these problems. The only thing that would be within their control is reimbursements but they will steal from you rather than risking their bottom line. One can only hope to recover even just a small portion of the tens of thousands of dollars they have cost my business. Good luck.

Incorrect inventory count leading to charging extra for ghost inventory, raising prices by 20-50% after half a year, overcharging on packing fees, incorrect shipping fees calculation (how about $80 instead of $8?), not following packing directions. No thank you. Enough is enough.
UPD: Alright, it's been seven days as I'm trying to get my inventory to FBA (but first they need to enter a correct amount otherwise can't create outbound order) and the warehouse is not replying, customer service is not replying. I'm stuck with diminishing inventory on Amazon (and we all know what it means for the rankings) while Flowspace team is unresponsive.

The team at Flowspace is hands on. They are always ready and willing to support our growth, and are proactive about resolving issues. Also, their platform is straight forward and easy to use. They are a pleasure to work with!

Flowspace support is always great and they help to work out any problems I may have. Things don't always run smoothly with shipping and warehousing but it is great to have a support team at our fingertips to help with everything on the backend.

Love how easy to use and great tutorials! Once you onboard the customer support is awesome!

Software is the best in the industry and customer service is also great which is very important for warehousing and fulfillment. If you're business needs B2C warehousing (3PLs) for your DTC channels but also B2B warehousing for your wholesale side of the business I don't think there's a better price, tech stack, customer service, etc. solution in the game. Highly recommend Flowspace and I've worked with several others (Shipbob, etc.).

Flowspace has been a total lifesaver when it comes to our shipping and warehousing. From being extremely easy to setup and integrate to the efficiency of communication and fulfillment- they really know how to get things done and care about their clients.

As a startup, things move very quickly around here and we have appreciated Flowspace's willingness to adapt, remain flexible, and brainstorm creative solutions together to meet our ever-changing needs. We've been surprised by some of the limitations of Flowspace's systems, such as partial fulfillment for orders, shipping orders from multiple warehouses, and overall reporting, but the team is always willing to listen to our needs and work on a solution. Partial order fulfillment went live last week and we're confident the others are close behind!

This is a horrendous company. They are attempting to be Uber for fulfillment but like Uber they have no control over their warehouses. They are an unnecessary middleman that hurts small businesses by overcharging for a very poor, unreliable product.

Our initial onboarding experience was extremely disappointing and unprofessional. Trevor, the Sales Rep, did not reply to our CEO's emails for days at a time, and even then, did not fully respond to the issues at hand. As we moved forward in the onboarding experience, we were then assigned our Tech Support person, Ben, who did the same exact thing. We would have to send them reminder emails, practically begging for assistance. Mind you, all fees had been paid, and we had a contract; yet we were basically ghosted by our first two points of contact. Once we finally began moving forward, on our first Zoom call with Trevor and Ben, they weren't even "live" onscreen; each of them only had a picture of themselves up. How professional and welcoming is that to a new client?? It was extremely cold, unfriendly, and impersonal. I called them on it, and Ben just sort of laughed it off. Is this the way all new clients are treated?? At our next onboarding Zoom meeting, in addition to Ben, another Tech Support person was on the call who changed our entire experience. Anthony Valdez was not only "live", and not just a picture on the screen; he was friendly, helpful, responsive, answered all of our questions, and really CARED about us and our business! Thankfully, after that call, Anthony became our point of contact, and he responded to every email, glitch, question, and issue which we had in a timely, professional, and friendly manner. He set up as many meetings as we needed to work through our onboarding, and patiently ensured that everything worked correctly prior to our going live. He turned a very bad initial experience into an absolute pleasure, walking with us every step of the way as we went live, and then guiding us through those first few weeks of adapting. Were it not for Anthony, this would be a completely different "one star" review! I also want to give a great shoutout to our Fulfillment Center, Black Mountain Fulfillment in Las Vegas. James and his crew are absolutely top drawer, and provide the ultimate in customer service, and responsiveness, and are also just really nice people who are great to work with!! Flowspace Management take note, you need more people like Anthony Valdez, or customers will run, not just walk, away!

Worst 3PL experience we've ever had.

The sales rep said the warehouse he chose for us was the best in their network. That was a lie. It turned out it was a warehouse they had just signed up. That warehouse was awful. They shipped each customer a full case of product instead of one item! They managed to lose nearly our entire inventory that way. What's worse, Flowspace tried to blame it on us by saying we changed the definition of "eaches" in their system. There is no way for a user to do that. Unit orders were cleared marked as "eaches" and case orders were clearly marked as such. The reason for the issue was that the warehouse had just been signed up by Flowspace and hadn't been properly trained on their system. Even after we raised the alarm and told them to stop shipping entire cases, they continued to do so for weeks! It was like the gang that couldn’t shoot straight.

Even after we emailed the CEO, Ben Eachus, several times, he never responded. It's like he doesn't give a hoot. I've never seen such poor management.

After they lost most of our product, we were out of stock for months because they woudn’t release what remained of our inventory. As a result, we lost our organic rankings on Amazon, our company lost millions of dollars in enterprise value and was nearly bankrupted.

Flowspace said if we'd send invoices, they'd reimburse us for the cost of the goods. Instead, they made a ridiculous offer that amounts to a tiny percentage of the goods lost, not to mention the millions of dollars of enterprise value that was lost.

We responded to their insulting offer by asking them to make a reasonable one but they did not even bother to reply.

This company is so awful, it does not deserve to exist. I rue the day we decided to trust our business to them. They will soon be served with a lawsuit and have to pay for the immense harm they have inflicted upon us.

PS: there were many other problems like when they shipped several pallet loads to the wrong destination and then lost track of them. Miraculously, we found the pallets, saving Flowspace the cost of another claim. They were so grateful, they said they’d reimburse us for the cost of shipping the pallets to the correct destination; they failed to keep that promise as well. They kept automatically billing us after we left and never refunded those charges. When we finally closed our bank account to put an end to the auto withdrawals by Flowspace, their billing department started calling us demanding payment. No one within their company had told them we were no longer Flowspace customers. This shows you how disorganized this company is. Would you trust your livelihood to them?

UPDATE: In response to Flowspace's reply I say your words are meaningless until you step up and pay what you owe us.

We have been working with Flowspace for over 6 months and the problems only continue to get worse. Their warehouses partners are constantly ignoring packing directives, breaking our products, shipping the wrong items and costing us tremendous money. Flowspace does nothing to hold them accountable or make good on these losses in fact that continue to overcharge you. For example, if the warehouse ships the wrong items and you have a customer return it, they charge you to "inbound" the return even though it's being returned because of a Flowspace/warehouse mistake. This company is too new and lacks very important functionality making things very manual and adding more work to your plate. I highly recommend exploring another 3PL/4PL avenue as we have given them ample time to try to fix these issues and unfortunately, we are discovering more problems day to day than they are solving.

**Update based on Flowspace's reply** They were given over a year to correct these issues and as I wrote above, there were more problems arising on a daily basis than their team was able to solve due to inadequate technology, poor customer service with no accountability and outsourced warehouses that they don't seem to have any control over (as they are constantly shipping the wrong items, not following packing directives, shipping duplicate orders, shipping the wrong quantities - all the base line tasks that the fulfillment service is supposed to be). Nothing is going smoothly with Flowspace and there has been no improvement in a year - things only continue to get worse. Not to mention, their customer service team cannot follow instructions, are lazy and have a high turnover so you're constantly dealing with different unhelpful people. To anyone considering them, Flowspace will take up more time than they are saving and have no problem letting detrimental problems continue to happen and negatively impact your business (costing you tons of time and money). They would rather do nothing and write useless, lengthy emails (telling you they aren't going to help you) than find solutions.

BEWARE of the fake 5-star reviews. When there are only 1 and 5 star reviews with almost none in between, it signals that the 5 stars are fake. A 3PL is a partner you are building your business on top of so be careful who you choose for this as it will make or break your business and with Flowspace, it will break it :(

"Reliable fulfillment is more than operations, it’s a competitive difference maker for our brand and a part of how we provide value for our members.”
Erica Wenger, Teammate at Madefor

“Switching to Flowspace was easily one of the best decisions we’ve made. There’s no way we could have scaled shipments without the platform and our warehouse.”
Erica Wenger, Teammate at Madefor

Heather, our account representative, is amazing. Super responsive, proactive and just overall on top of it. She turned things around for us with FS.

As every year, We had several projects with Flow both for storage in their warehouses and delivery all over the states.
We had a great experience from pick up, to timely delivery and follow ups despite the very hard time transportation industry experienced this year due to the pandemic.

Orders do not ship fast, the warehouses cannot handle 1-day or 2-day shipping, the Amazon services are poor, and the charges are often inaccurate and higher than agreed upon. Overall, FlowSpace does not ship on time. They’ve gone from shipping late to printing labels on the night the order should ship, but they don’t actually get the package to the carrier for another 1-3 days. Of the 1,051 orders shipped in the last 3 months, nearly half were shipped late (505 orders, 48%) leading to over half being delivered late (546 orders, 52%). There are 12 orders (1.14%) that had labels printed, but were never shipped at all resulting in negative feedback and buyer refunds.

Since orders ship late, if I’m using my Amazon account to purchase shipping the ground shipping options disappear leaving only expedited options to make the deliver by date. So I had to turn that off, and the warehouse began to use expedited shipping options to make up for the slow processing time. I also had to decrease my order volume, as I do not trust the warehouse to handle increased orders. I had to push out a few hundred orders over a 2-day period, and the PA warehouse experienced a number of errors and late or missing shipments.

I was shipping orders through FlowSpace using Seller Fulfilled Prime. Warehouse personnel assured me the orders would ship on time, but most did not. I understand there are issues with some carriers not scanning at pick-up, but the packages should still be delivered in time regardless (barring any unforeseen carrier issues). I had to keep on top of the warehouse to ship the SFP orders, and I continually noticed the orders being scanned as picked up days after the label was printed. Amazon threatened to suspended my SFP privileges, and I had to write explanations for the issues in order to remain in the program. I subsequently discontinued shipping SFP with FlowSpace.

Outgoing Amazon FBA orders are a problem as well. Most palletized orders sit for a week or more, and I have to continually ask for pallets weights and dimensions. On one occasion, the warehouse simply guessed at what the pallet count and dimensions would be. After waiting for a week, I was told the shipment was 10 pallets. I said this was not possible, and was then told it was 3 pallets and was not given the weights. When I asked for the weight, I was told it was actually 7 pallets. If I hadn’t pressed further, I would have unnecessarily paid to ship 3 additional pallets. The warehouse said they were estimating.

Most recently, 15 shipments from 3 weeks ago were never delivered to the customer. FlowSpace insists they were shipped, but can provide no proof as the packages were never scanned.

FlowSpace customer service takes no responsibility for any errors and will blow you off with an excuse like, Carriers are not scanning packages at pickup. But these unscanned packages are never delivered!

Joe Malone was an absolutely incredible help to my team and I today. We are still figuring out how to Warehouse our company products and he provided an excellent holistic perspective, guiding me through the mental process and kindly offering direction moving forward with accurate analyses, analogies, and examples. Flowspace is top of mind going into the future!