Worst experience in Europe, from my point of view. Once you place the order and pay the full amount they may contact you through WhatsApp and ask for some extra fees. They always find explanations for... See more
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See what reviewers are saying
We hired Floward for our wedding day and I couldn't be happier with the setup Ashley and her team had done. We’ve given Ashley a simple brief with the type of flowers and colours we would like, and sh... See more
One of the worst experience using Floward Kuwait. Did not delivered within set timeframe. The address was repeatedly sent thru WhatsApp a night before just to confirm. No customer services. No robo... See more
Nem at Floward is an exceptional, talented florist who created my wedding flowers with such creativity, beauty and flair. The arrangements were stunning and everyone commented on the magnificence of t... See more
Company details
About floward.co.uk
Written by the company
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves on creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
Contact info
United Kingdom
- 020 8068 4680
- support.uk@floward.com
- floward.co.uk
2.6
Poor
478 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The delivery delayed
The delivery was delayed by one day and my plan was spoiled. The customer service representative said sorry for inconvenience.
30 December 2022
Flowers lasted a long time
23 December 2022
Breathtaking wedding flowers
Wow! We asked Nem at Floward to create this the flowers for my daughter’s wedding and her bouquet. The flowers and white roses bouquet exceeded our expectations, were delivered to the venue and arranged so beautifully they took our breath away. Highly recommended. They were a joy to deal with.
30 December 2022
Unprompted review
Deley in updating order status
28 December 2022
Easy convenient amazing collection and…
Easy convenient amazing collection and accurate
27 December 2022
Worst experience ever.
Worst experience ever.. I’ve selected date and I did the payment based on it and then suddenly, they’ve changed the date to 4 days later. Furthermore, they’re so slow as customer service. Anyway, I don’t think I’ll repeat this experiment at all to deal with Flowerd UK.
27 December 2022
Easy ordering and easy delivering…
Easy ordering and easy delivering without annoying me with much calling.. and great whatsapp customer service and updating about the order in both email and whatsapp.
28 December 2022
It was the same as the pic and it got there on the day
The flowers were fresh and beautiful
19 December 2022
Shut the business don't cheat…
Shut the business don't cheat customers like me ,HELL WITH B U
11 December 2022
Late delivery (2 days late) and…
Late delivery (2 days late) and delivered the flowers to a wrong address.
13 December 2022
Worst service that I have ever seen
Worst service that I have ever seen. The customer service is misleading the customer despite several attempts to get the right information. He is insisting to confirm that my order is delivered in full while the cake is not delivered and only the flower
15 December 2022
Everything was great 👍🏼 thanks a lot
Everything was great, I would like to order from you again
14 December 2022
Didn’t call the recipient who was out…
Didn’t call the recipient who was out of town and the driver just dropped off the package in the building.
Customer service informed me that they did get in touch with the recipient which wasn’t true
21 December 2022
Total scam
Total scam. They take your money for same day delivery and then take you for a ride. Two days later and still nothing. The worst thing is that they are stalling my cancellation just in case they manage to deliver the flowers 2 days late.
They have been untruthful and misleading, blaming the recipient for not responding. I had to take screenshots to prove that this has not been the case.
Absolute rubbish!
Stay well away!
17 December 2022
Unprompted review
Amazing service
Amazing service. I’m purchasing from abroad which can be stressful because you’re not sure exactly what you’re getting but all my questions were answered efficiently. Prices delivery and service everything overall amazing super super pleased thank you so much!
18 December 2022
Products were great and arrived…
Products were great and arrived perfectly on time. I initially made a mistake with the recipients phone number and they replied immediately on WhatsApp and resolved the issue. Their customer service is really friendly as well.
18 December 2022
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